Agri Sumber Prestari verifies 80%+ of technician jobs with FieldEx

Agri Sumber Prestari was formally established in September 2021 to mitigate and to address the issue of shortage of manpower and to embark into machine specialists of local manpower in Malaysia.

After all the challenges we have faced, it's time we needed a total solution.

The operators and the machine specialists needed a system that’s simple, accurate, quick, and maintains data integrity. And for the management, we needed a system for traceability, for monitoring, which, again, maintains data integrity.

Each morning we are briefed on daily tasks, and also which machines we’ll be operating on. Previously, we used to do it all manually. For example, our attendance every morning was done manually using a book.

We used it to check the machines and work programs. Everything was manual.

So sometimes, we forget the days or dates, sometimes we might miss something. It wasn’t really done in order.

Before this we used a manual system. For instance, we used forms to apply for leaves, then we'll need to get our supervisors’ signatures, and only then we’ll get the leave approvals.

This is where FieldEx came in. We have explored the potential to digitalize our operations and equip our operators with a system that can cover whatever I have mentioned earlier.

FieldEx engaged with Agri Bio. At that period of time, they were introducing the implementation of a system that was different from ours.

So I took the opportunity to join one of the meetings. And I said, “I have this process that needs to be digitalized. Can you help?”

So I just gave the process flow for them to check.

The FieldEx system was so easy to use that we only took about a month of preliminary run before we went live.

With FieldEx, it’s much easier for me to perform my daily tasks. Updating progress in the app is simple, fast and it’s user-friendly.

This system also saves a lot of time on our work and is much faster now than before.

The implementation of the FIeldEx system into our operations has eased our operational challenges and given us peace of mind in terms of data integrity and security over the data collected.

By working closely together, in partnership with FieldEx, especially with SAFE, we can grow bigger.

Looking at the aspirations of the company, machine specialists of Agri Sumber Prestari are not only going to operate in SD Guthrie. We might market it towards another GLC, or maybe even another industry.

By having this data to analyze, I think it’s a big win for us. I think it’s a game-changer, and nobody else has what we have at the moment.

INDUSTRY

Agriculture & estate

COUNTRY

Malaysia

PROBLEM SOLVED

Replacing WhatsApp and spreadsheets

REPLACED

Log books and spreadsheets

FIELDEX FEATURES USED

Job orders, checklists, leave, preventive maintenance, inventory, reports

Agri Sumber Prestari (ASP), a subsidiary of Sime Darby Plantation Bhd, is redefining Malaysia’s agricultural sector through local manpower solutions and specialized training. As a key driver under SD Guthrie Agri Bio, ASP combines recruitment and capacity-building to reduce reliance on manual labor and uplift the nation’s agricultural workforce.

THE CHALLENGES

Big vision, manual friction

Despite its ambitious goals, Agri Sumber Prestari (ASP) faced operational setbacks caused by fragmented processes, unreliable data and a lack of real-time visibility.

Unreliable Manual Records: Log books and spreadsheets produced inconsistent records, and handwritten entries led to missed tasks, incomplete logs and unreliable performance evaluations.
Fragmented, Tedious Workflows: Disjointed systems slowed daily operations and made coordination between teams inefficient and error-prone.
Little Visibility or Traceability: ASP couldn’t effectively monitor equipment or employee performance, track job progress, or manage workloads and respond to issues promptly.
Slow Leave Approvals: Physical forms delayed leave processing and disrupted workforce planning.
Paper-Based SOPs and Checklists: Maintenance tasks lacked consistency and accuracy because documentation was on paper.
Hard Month-End Cut-Off: Technicians had to submit everything by the 28th. After that, no submissions were accepted so the team could compile data and run calculations for closing.
‍Low Approval Rates: Fewer than 5% of technician jobs were verified and approved by estate managers in a given month.

“Previously, we used to do it all manually. For example, our attendance every morning was done manually using a book ... It wasn’t really done in order.”

– Putera Muhd Aziq | Machine Specialist, Agri Sumber Prestari

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Before and after FieldEx

Operational Area	Before FieldEx	With FieldEx
Data & Records	Log books and spreadsheets produced inconsistent records, missed tasks and incomplete logs.	All operational data sits in one dashboard, and documents are searchable and shareable instantly.
Daily Workflows	Disjointed systems slowed operations and made team coordination error-prone.	Job orders, checklists and SOPs are generated automatically for consistency and fewer delays.
Monitoring & Traceability	No effective way to monitor equipment, employee performance or job progress.	Real-time dashboards show job progress, technician location and stock levels, with low-stock alerts.
Leave Approvals	Physical forms delayed leave processing and disrupted workforce planning.	Digital applications are routed in real time for faster approvals.
Maintenance	Paper-based SOPs and checklists made maintenance inconsistent and error-prone.	Preventive maintenance is triggered automatically by usage or time, using digital checklists.
Month-End Closing	Technicians had to submit by the 28th, with no submissions accepted afterwards so data could be compiled.	No cut-off date. Jobs can be submitted as late as the 30th, and data is up to date and accurate on the morning of the 1st.
Job Approvals	Fewer than 5% of technician jobs were verified and approved each month.	Preventive maintenance is triggered automatically by usage or time, using digital checklistsOver 80% of technician jobs are now verified and approved.

Agricultural estates up and running

THE SOLUTION

How Agri Sumber Prestari uses FieldEx

ASP uses FieldEx to unify its processes, automate core operations and gain real-time control over performance, data and field workflows.

One Dashboard for All Data: Everything from job orders to reports is managed in one place, and files can be searched, updated and shared instantly, replacing paperwork.
Automated Job Orders, Checklists and SOPs: FieldEx generates job orders, inspection checklists and SOPs automatically, which keeps work consistent and reduces delays.
Live Tracking and Client Updates: Real-time dashboards show job progress, technician location and stock levels, with auto-alerts for low inventory. Role-based reports can be filtered by region, job type or timeframe, and clients can follow job status through a portal and receive completion confirmations by email.
Leave and Training, Made Digital: Employees apply for leave digitally, with real-time routing for faster manager approvals. Training and certification records stay up to date, so safety and compliance are never compromised.
Smart Scheduling and SLA Tracking: Preventive maintenance is triggered automatically by usage or time, which reduces downtime and extends equipment lifespan. SLA contracts are logged and monitored, with auto-alerts and work orders so deadlines aren’t missed.

“The implementation of the FieldEx system into our operations has eased our operational challenges and given us peace of mind in terms of data integrity and security over the data collected.”

– Syamil Afiq M Fadzil | Assistant Manager, Operations

THE RESULTS

Results at Agri Sumber Prestari

FieldEx has helped ASP plan faster, close the month sooner and verify far more of its field work.

3x Faster Regional Planning: Planning for the whole region used to take 1.5 days. With FieldEx, it takes half a day.
80%+ of Jobs Verified: Fewer than 5% of technician jobs were approved in a typical month before FieldEx. Today, over 80% are verified and approved.
No More Month-End Cut-Off: Technicians can submit as late as the 30th, and by the morning of the 1st, all data is up to date and accurate, with no waiting on a 28th deadline.
Fewer Errors, Faster Decisions: With accurate, real-time data, leaders can spot issues early and plan with confidence.
Ready to Scale: ASP now has the tools and structure to grow its operations without compromising accuracy or compliance.

"By having this data to analyze, I think it’s a big win for us. I think it’s a game-changer, and nobody else has what we have at the moment."

‍– Airulmi Mokhtar | Acting Senior Manager, Operations, Agri Sumber Prestari

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