Keep every medical device maintained and documented with FieldEx

Schedule preventive maintenance, dispatch the right technician, and produce full service records for every piece of equipment you manage.

The problem

Biomedical equipment maintenance carries its own weight: every device sits under a service contract or a safety standard, and the record has to hold up when someone checks it.

1.

Every device must be serviced on schedule, and every event recorded.

Service contracts and safety standards require each device to be maintained on time, with every service event logged and every fault resolved and closed.

2.

Different teams manage equipment very differently.

Independent service companies running contracts across multiple hospitals, in-house biomedical engineering departments managing hundreds of assets across wards and theatres, distributors honoring warranty obligations, diagnostic imaging specialists under strict intervals, and rental operators tracking a distributed fleet all need the same rigor, applied differently.

3.

Producing a device's service history on demand is hard.

When a hospital quality team or an auditor asks for a device's history, the answer should take seconds. Paper files and inconsistent processes make that difficult.

4.

Installation and acceptance testing often go undocumented.

New equipment gets installed and tested before going into clinical use, but there's often no structured record tying that work to the device afterward.

5.

Faults need fast dispatch and a complete repair record.

Without a system to match faults to the right technician and capture what was done, both response time and documentation suffer.

How it works with FieldEx

With FieldEx, each type of work runs on its own structured process — and all of it is visible in one place.

1.

Preventive maintenance is scheduled automatically.

By date, usage hours, or manufacturer-specified intervals, FieldEx creates and assigns the job before the due date arrives.

2.

Built for however your team is structured.

Whether you're an independent service company, a hospital's in-house department, a distributor, an imaging specialist, or a rental operator, FieldEx adapts to how your work is organized.

3.

Every service produces a signed, exportable record in seconds.

Standardised forms, photo and signature capture, and a full device history mean a complete, timestamped record can be exported as a PDF whenever it's needed.

4.

Installation and acceptance testing get documented from day one.

Every device installed, every parameter tested, and every baseline reading recorded, with photo proof and authorised sign-off before the equipment goes into clinical use.

5.

Faults are dispatched to the right technician and closed with a full record.

Log the fault, dispatch based on skill and location, track the repair, and close the job with a complete record of parts used and work carried out.

Key capabilities

Built for the way biomedical equipment teams operate.

Preventive Maintenance Scheduling

Schedule maintenance by date, usage hours, or manufacturer intervals. Jobs are created and assigned automatically before the due date arrives.

Digital Service Forms and Checklists

Build service forms that match your equipment types and maintenance protocols. Technicians complete them on their phones. A fault found on one check can automatically create a follow-up repair job.

Full Asset History for Every Device

Keep a complete service record for every ventilator, infusion pump, monitor, and imaging system. Every repair, calibration, and inspection stored against the individual device.

Instant Service Reports

Generate a PDF at the end of every job. Includes checklist results, photos, parts used, technician signature, and timestamp. Ready to send to the hospital or clinic immediately.

Technician Dispatch and Job Tracking

Assign jobs to the right technician based on skill and location. Track job status from the moment it is logged to the moment it is closed.

Parts and Consumables Tracking

Track spare parts, test equipment, and consumables across your warehouse and field technicians. Know what stock is available before sending a technician to site.

Who is this for

This is for you if:

You're an independent biomedical equipment service company managing maintenance contracts across multiple hospitals or clinics

You run a hospital's in-house biomedical engineering department, responsible for equipment across wards, theatres and diagnostic departments

You're a medical device distributor providing after-sales maintenance tied to warranty and post-warranty obligations

You service diagnostic imaging equipment such as MRI, CT, ultrasound or X-ray machines under strict maintenance intervals

You supply rented or leased medical equipment and need to maintain asset condition and service history across a distributed fleet

Airulmi Mokhtar

Senior Manager, Agri Sumber Prestari

"Having this data to analyze is a big win for us.
I think it's a game changer, and nobody else has what we have at the moment."

Read case study ->