Plan fire alarm tests, emergency lighting and refrigeration leak checks across every branch, and track every repair a store reports.
FieldEx is a field service and asset management (FSM+CMMS) application. Store chains and the contractors who service them use it as retail maintenance software. It keeps every store and its equipment on record and runs fire, safety and refrigeration checks on cycle. FieldEx turns store repair reports into jobs with response targets, and it handles one-off refit work.
A store that can't open its doors, keep its chillers cold or pass a fire check loses sales by the hour. A chain feels it across hundreds of branches at once. FieldEx runs the planned checks and the reactive repairs across every branch, whether your own team or a contractor does the work. Book a demo with a handful of stores.
FieldEx also runs this kind of work for Hotel & Hospitality, Food & Beverage Equipment, Pest Control and Agriculture & Estate.
Test the fire alarm every week, test emergency lighting every month and have both serviced by a competent person. The UK government's fire safety guide for offices and shops sets out this routine. The weekly alarm test uses a different call point each time, and the control panel is checked every 24 hours. A competent person services the alarm every 6 months. Emergency lighting also gets an annual full discharge test. Extinguishers get a brief monthly check and annual maintenance. The guide recommends a log book of all maintenance and testing.
Test battery emergency lights for 30 seconds every month and for 90 minutes every year, and inspect extinguishers monthly. NFPA 101, the Life Safety Code, sets the lighting tests, as the NFPA Journal explains. Self-testing units still need a visual check every 30 days. In the United States, OSHA's rule 29 CFR 1910.157 asks employers to inspect portable extinguishers visually every month. Each one gets maintenance at least once a year, and the date is recorded.
Give automatic doors a quick safety check every day and a full inspection every year. The American Association of Automatic Door Manufacturers (AAADM) recommends both. The premises owner does the daily check, following steps printed on a label from AAADM or a certified inspector. An AAADM-certified inspector does the annual inspection. The standards behind it include ANSI A156.10 for power-operated pedestrian doors, A156.19 for low-energy doors and A156.27 for revolving doors.
Leak check any system holding 5 tonnes of carbon dioxide equivalent or more at least once a year, and larger systems more often. The EU's F-gas rules, Regulation (EU) 2024/573, set three bands. Systems under 50 tonnes are checked every 12 months, and 50 to under 500 tonnes every 6 months. Systems of 500 tonnes or more are checked every 3 months. A leakage detection system doubles each interval. Operators keep equipment records for at least 5 years. Great Britain's F gas guidance uses the same 12-month and 6-month intervals.
Have a shop's electrical installation inspected and tested at the interval its last report recommends, with routine checks in between. The IET's inspection and testing FAQ says the designer recommends the first interval, and the inspector recommends each one after. Guidance Note 3 gives recommended initial frequencies, which are not legal requirements. The result is an Electrical Installation Condition Report (EICR). Each defect carries a code: C1 for danger present, C2 for potentially dangerous, C3 for improvement recommended and FI for further investigation. Any C1 or C2 code makes the report unsatisfactory, and FI items need investigation without delay.
Keep every exit route clear at all times, and keep surplus stock and packaging in a stockroom away from the public. In the United States, OSHA's rule 29 CFR 1910.37 says each exit route must be free and unobstructed. No materials or equipment may be placed in it, even for a short time. The UK government's guide for offices and shops adds that excess stock belongs in a dedicated store room, never where the public has access. Packaging waste from deliveries must be kept away from ignition sources.
Examine each forklift before it goes into service, at least once a day, and take an unsafe truck out of use. In the United States, OSHA's powered industrial truck rule, 29 CFR 1910.178, sets this. Where trucks run round the clock, they are examined after each shift. Defects must be reported and corrected at once, and only authorized personnel make repairs. The same rule asks for each operator's performance to be evaluated at least once every 3 years.
Give every store one way to report a fault, and give head office one place to follow it. In FieldEx, each request becomes a job carrying the store, the asset and a photo. It also has a priority and an owner. The response clock starts when the store reports the fault, and the job goes to your own engineer or the contractor covering that region.
In FieldEx, a refit runs as a set of one-off jobs: the handover check, each snag, and the first service of each new asset. New equipment goes onto the store's record on the day with its warranty dates, so the first breakdown arrives with a record behind it.
Magnum, a Malaysian leisure and entertainment company, runs its jobs, inventory and reports on FieldEx. It manages jobs, inventory and SLA deadlines from one dashboard. Magnum reports a 25% increase in operational efficiency, with the field team it needs reduced from 55 to 41 people. Its outlets share the same pattern as a retail chain: many sites, scheduled checks and repairs tracked from head office.
It plans the checks every store needs, from fire alarms to refrigeration, and takes repair requests from stores. It sends them to engineers or contractors with response targets, and keeps the records. FieldEx does all of that in one system. Compare approaches in our guide to CMMS Software.
Yes. A QR code at the store opens a short form that needs no login, and the report arrives as a job for that store. Managers with portal access can also follow progress.
Yes. Contractors get their own accounts, with roles and a hierarchy that limit them to the jobs that involve them.
Yes. SLAs can be set for all customers or per customer and asset, with several stages and alerts before a breach.
Yes. A plan applied to a store format picks up new stores as they're added, and raises their checks on the same cycle.
Yes. Each case, pack or condensing unit is an asset at the store. Its leak checks sit beside its repairs, parts and plans on one record, and repeat jobs on it are flagged.
Yes, as one-off jobs. Handover checklists raise snag jobs, and new equipment is added to the store with its warranty dates.
Yes. Jobs, checks, SLA results and costs can be reported and exported by store, region or contractor.
Yes. Jobs and tasks can be downloaded and worked offline, with check-in, check-out and travel synced later.
There's no setup fee. Once we know your requirements and your data is ready, FieldEx can be implemented in as little as a week with standard features for small businesses. Larger setups and custom work take longer. Stores, assets and past jobs can be uploaded. FieldEx helps with setup, and training is included. See Setup and Training.
