For teams that don't want a CRM platform to buy first: what each product needs, what it costs for 100 technicians and how they compare.
Salesforce Field Service suits organizations that already run on Salesforce and want field work inside their CRM. FieldEx is a field service and asset management (FSM+CMMS) application. As an alternative, it suits service and maintenance teams that want both in one product, with published prices, no prerequisite platform license and standard implementation included.
If your business already runs on Salesforce and has admins or a partner, Salesforce Field Service may be a better fit. FieldEx is for service and maintenance operations that want one system without a CRM platform to buy first.
This comparison covers Salesforce's field service product, now called Agentforce Field Service and Operations (formerly Salesforce Field Service) (Salesforce Help), not the wider Salesforce platform.
The biggest differences are what you must buy first, the contract and who sets it up.
| FieldEx | Salesforce Field Service | |
|---|---|---|
| Must buy first | Nothing beyond FieldEx licenses | A Service Cloud license and a Dispatcher (Salesforce pricing) |
| Editions | No minimum edition or platform license | Enterprise, Unlimited or Developer only (Salesforce Help) |
| Technician price | US$85 per user per month, top published price | US$175 per user per month, Enterprise Edition (Salesforce pricing) |
| Office users | Same price, with the mobile app in every license | Dispatcher US$175, Field Service Plus US$230 (Salesforce pricing) |
| Contract | Monthly or annual, with no minimum term or notice | Annual contract for every per-user product (Salesforce pricing) |
| Setup | Standard implementation and training included | Partner or in-house, price not published |
| Typical implementation | Depends on requirements and data, with standard setup included | None published, but G2 users report 6 months (G2) |
| Preventive maintenance | Included, on time, meter readings or both | Maintenance plans included, lifecycle add-ons extra (Salesforce pricing) |
Salesforce Field Service is strongest where field work must live inside an existing Salesforce CRM.
One customer record. Field Service Plus combines Dispatcher, Technician, Service Cloud and Sales Cloud, so cases, contracts and field work share one record (Salesforce pricing).
AI scheduling and agents. The Dispatcher license includes AI scheduling and route optimization. Agentforce for Field Service adds AI agents, at US$125 per user per month (Salesforce pricing).
Built for larger organizations. 42% of its G2 reviewers are mid-market and 35.8% enterprise (G2). The mobile app translates knowledge articles into 26 languages (Salesforce Help).
Quick with the right partner. Reviewers find onboarding efficient once configured, "especially for teams familiar with Salesforce" (G2). One was "set up and moving within a month" with a partner (G2).
Teams move when license, partner and support costs grow faster than the value of running field work inside a CRM.
For 100 technicians and 5 office users, Salesforce's published Enterprise Edition prices add up to US$221,160 a year (Salesforce pricing). Even at the top of FieldEx's published prices, the same team costs US$107,100, before volume discounts (FieldEx Pricing). The workings are in the pricing section below.
G2 users report a typical 6 months to implement Salesforce Field Service (81 responses) and 14 months to see a return (79 responses) (G2). One Salesforce partner quotes US$150,000 to US$275,000 for 75 to 200 technicians (Pashtek). FieldEx includes standard implementation and training in the subscription.
Salesforce's 24/7 support comes with its Premier Success Plan, priced at 30% of net license fees, or US$66,348 a year for the team above (Salesforce pricing). FieldEx support tickets and email run around the clock, and every customer has a dedicated support and success rep (FieldEx Implementation).
Salesforce sells Asset Service Lifecycle Management as a US$75 per user add-on (Salesforce pricing), and its usage-based plans read asset attributes, capped at 25 per asset (Salesforce Help). FieldEx plans can run on time and meter together, whichever comes first, alongside parent and child assets and certifications with reminders. Fixed calendar dates apply to time-based plans.
Salesforce lists its Self-Service Portal as available for purchase (Salesforce pricing), and customers logging in to Experience Cloud sites need community licenses (Salesforce Help). FieldEx's customer portal lets clients see their jobs and upcoming maintenance, raise requests and reschedule visits.
Salesforce Field Service needs at least one Service Cloud user license, and scheduling needs at least one Dispatcher license (Salesforce pricing). Every FieldEx license is priced the same, whether for a technician or an office user, and every license includes the mobile app.
All Salesforce per-user products need an annual contract (Salesforce pricing). Choose monthly or annual billing, with no minimum term and no notice period: you simply don't renew when your term ends. Annual billing costs less than monthly.
Both assign work automatically and run preventive maintenance. FieldEx includes its maintenance, compliance and SLA features in one license. Salesforce sells several as add-ons.
Details: Salesforce's scheduling is deep and is configured through scheduling policies, work rules and service objectives, with AI scheduling in the Dispatcher license (Salesforce pricing). FieldEx sets each rule as off, optional or mandatory, then chooses the nearest, least busy match.
| Capability | FieldEx | Salesforce Field Service |
|---|---|---|
| Automatic assignment | Skills, zone and availability first, then nearest and least busy | Scheduling policies with work rules and weighted objectives (Salesforce Help) |
| Skills | Mandatory or optional skill match per rule | Match Skills work rule, including skill levels (Salesforce Help) |
| Shifts and leave | Technicians on leave or off shift are skipped automatically | Shifts and resource absences respected by optimization (Salesforce Help) |
| Location | Live location used for jobs starting within hours | Geolocation tracking, territories and street-level routing (Salesforce Help) |
| When no one matches | Backup groups tried in order, sharing jobs fairly | Appointment Insights explains which rule blocked a candidate (Salesforce Help) |
| Capability | FieldEx | Salesforce Field Service |
|---|---|---|
| Assets by customer site | Customers, sites and assets in one hierarchy, with full history | Assets linked to accounts and locations (Salesforce Help) |
| Asset hierarchy | Components linked to a parent installation | Interactive hierarchy view: available for purchase (Salesforce pricing) |
| Warranty | Warranty start and end dates on every asset | Warranty terms for labor, parts and expenses (Salesforce Help) |
| QR codes | Asset labels, plus public fault reporting that creates a job | Barcode scanner on text fields in the mobile app (Salesforce Help) |
| Asset lifecycle | Lifecycle, parts and work history per asset | Lifecycle add-on, US$75 per user per month (Salesforce pricing) |
Details: Fixed calendar dates apply to time-based plans.
| Capability | FieldEx | Salesforce Field Service |
|---|---|---|
| Time-based | Fixed or floating schedules, created ahead of the due date | Maintenance plans generate work orders in batches (Salesforce Help) |
| Meter-based | Meter readings, or whichever of date and meter comes first | Asset attributes, capped at 25 per asset (10 recommended) (Salesforce Help) |
| Readings in the field | Readings logged per asset, with history | Readings held as asset attributes (Salesforce Help) |
| Missed maintenance | Overdue work rescheduled automatically after set days | Not publicly documented |
| Condition follow-ups | Checklist answers raise jobs and update asset status | Rules on attribute values, such as temperature (Salesforce release notes) |
| Capability | FieldEx | Salesforce Field Service |
|---|---|---|
| Certifications | Recurring certifications per asset, with reminders and completion alerts | Product service campaigns for one-off compliance audits (Salesforce Help) |
| Inspections | Scheduled inspections, each tied to its checklist | Custom inspection screens built as mobile flows (Salesforce Help) |
| Service documents | Branded PDFs generated automatically by job type and status | Service report templates, with the final PDF created online (Salesforce Help) |
Details: Salesforce entitlement management is a Service Cloud feature, so it relies on the Service Cloud license Field Service already requires.
| Capability | FieldEx | Salesforce Field Service |
|---|---|---|
| Contracts | Customer contracts covering assets and maintenance plans | Service contracts, linkable to maintenance plans (Salesforce pricing) |
| SLA tracking | Multi-stage SLA timers with at-risk and violation alerts | Entitlement milestones marked compliant or in violation (Salesforce Help) |
| Working hours | SLA clocks follow business-hours calendars | Business hours on entitlements (Salesforce Help) |
| Capability | FieldEx | Salesforce Field Service |
|---|---|---|
| Technician stock | Each technician's stock, with a full movement history | Van and warehouse locations (Salesforce Help) |
| Transfers | Requests and transfers with multi-level approval | Product requests and transfers (Salesforce Help) |
| Stock on the phone | Parts fitted are deducted from the technician's stock | Products consumed recorded against the work order (Salesforce Help) |
| Capability | FieldEx | Salesforce Field Service |
|---|---|---|
| Reliability | MTBF, MTTR, downtime and utilization per asset | Average time to repair and between failures per asset (Salesforce release notes) |
| Customer portal | Jobs, upcoming maintenance, equipment, requests and rescheduling | Available for purchase, plus community licenses (Salesforce pricing) |
| Capability | FieldEx | Salesforce Field Service |
|---|---|---|
| Proof of work | Photos with mark-up, video, signature and a completion report | Photos and signatures through mobile flows (Salesforce Help) |
Salesforce details come from its current help documentation and pricing page, checked 9-10 Oct 2026. "Not publicly documented" means we found no mention there. FieldEx details come from its product documentation and FieldEx Pricing.
More on these FieldEx features: Scheduling and Dispatch, Preventive Maintenance, Mobile App and Field Execution, Service Requests and Customer Portal.
Expect a Service Cloud license, a Dispatcher, a qualifying edition, an annual contract and usually a partner.
With FieldEx, setup help, training and support come with the per-user subscription, and no other license is needed.
At list prices, FieldEx costs less than half as much a year in licenses, before its volume discounts.
Reference team: 100 technicians and 5 office users, 1,000 assets, 12 months. Published list prices in US dollars, captured 9 Oct 2026 (Salesforce) and 14 Oct 2026 (FieldEx).
| FieldEx | Salesforce Field Service | |
|---|---|---|
| Technicians | 100 × US$85 | 100 × US$175 |
| Office users | 5 × US$85 | 4 × US$175 + 1 × US$230 |
| 12-month licenses | US$107,100 | US$221,160 |
| Setup and training | Included | Partner or in-house, price not published |
| Customer portal | Included | Extra, price not published |
| 24/7 support | Included | Premier: US$66,348 (30%) |
| Billing | Monthly or annual (annual costs less) | Annual contract |
FieldEx is likely to cost far less to own. Standard implementation and training are included, with no partner to hire. Salesforce adds partner fees, Premier support and portal licenses to the license total above.
G2 users report about 6 months to implement Salesforce Field Service. FieldEx includes standard implementation and training, with no partner to hire.
Salesforce setup involves the Field Service managed package, permission set licenses and service territories (Salesforce Help). Most customers use Salesforce admins or a partner.
Salesforce doesn't publish a timeline. G2 users report 6 months to implement (81 responses) and 14 months to a return on investment (79 responses) (G2). Partners publish ranges of 10 to 16 weeks for a typical project (Minuscule Technologies) and 12 to 16 weeks for 50 to 200 technicians (Pashtek).
Once we know your requirements and your data is ready, FieldEx can be implemented in as little as a week with standard features for small businesses. Larger setups and custom work take longer. Equipment, customers, contacts and job history can be uploaded. FieldEx helps with setup, and training is included. Go live with one team or site first (FieldEx Implementation).
| Capterra, out of 5 (FieldEx 19 Oct, Salesforce 9 Oct 2026) | FieldEx | Salesforce Field Service |
|---|---|---|
| Ease of use | 4.327 reviews | 4.133 reviews |
| Customer service | 4.727 reviews | 4.228 reviews |
Both apps run the job on the phone. One r/salesforce thread reports minimal customization in the app. G2 reviewers find it intuitive.
Salesforce builds technician screens for forms, photos and signatures as mobile flows (Salesforce Help).
One r/salesforce thread (Oct 2026) reports minimal customization in the app (Reddit). A consultancy notes limits on mobile flows (CapTech, Jun 2026). Other G2 reviewers find it intuitive (G2).
On the FieldEx app (Android and iOS, in every license), technicians:
FieldEx helps with setup online for customers anywhere and on site in Singapore and Malaysia, and training is included.
Customers in 16 countries
Standard implementation and training included
Ticket and email support around the clock
With Salesforce, 24/7 help is part of paid Premier support (Salesforce pricing), and most customers rely on Salesforce admins or a partner for setup. FieldEx trains your team online wherever it works, adds on-site help in Singapore or Malaysia where needed, and backs its support desk with an in-app AI assistant (FieldEx Implementation).
Time the move to your Salesforce renewal date, then switch in five steps.
For a fuller checklist on moving customers, jobs and schedules, see FSM System Replacement. Still choosing? Read FSM vs CMMS. Then see our Field Service Management Software guide.
Check your renewal date. Salesforce per-user products run on annual contracts (Salesforce pricing).
Map how you work, free. In one session, FieldEx reviews your job types, assets, maintenance schedules and customer reports, and tells you upfront whether it fits.
Upload your records. Equipment, customers, contacts and past jobs can all be uploaded.
Recreate your forms. Set up your checklists, inspections and service reports in FieldEx.
Go live in stages, after training, starting with one team or site (FieldEx Implementation).
Salesforce Field Service is a strong choice for organizations already committed to Salesforce, with admins or a partner to run it. FieldEx is built for service and maintenance operations that want one system with no platform to buy first, one price for every user, and monthly or annual terms.
At list prices FieldEx costs less than half as much in licenses, and standard implementation is included. Book a demo and bring your own job types and asset list.
Common reasons are the licenses needed before field service works (Service Cloud and a Dispatcher), the annual contract, and setup that reviewers say needs Salesforce expertise or a partner. Teams that don't use Salesforce as their CRM feel these costs most.
Yes. Salesforce's help documentation now names the product Agentforce Field Service and Operations, formerly known as Field Service. Most people still search for it as Salesforce Field Service.
Yes, at least one license. Salesforce requires a Service Cloud user license, which Field Service Plus includes, and at least one Dispatcher for scheduling. FieldEx needs no other license.
US$175 per user per month on Enterprise Edition and US$330 on Unlimited, on an annual contract. FieldEx's published prices go up to US$85 per user per month on annual billing, with volume discounts.
No. Choose monthly or annual billing, with no minimum term and no notice period: you simply don't renew when your term ends. Annual billing costs less than monthly.
Yes. Larger teams get volume discounts on FieldEx's published per-user prices. Every license costs the same and includes the mobile app.
There's no setup fee. Once we know your requirements and your data is ready, FieldEx can be implemented in as little as a week with standard features for small businesses. Larger setups and custom work take longer. Custom workflows and integrations are quoted separately.
Yes. Plans run on time, meter readings or both, and create the work orders automatically. Salesforce uses asset attributes, with up to 25 per asset.
FieldEx can connect to any open system through REST APIs and has connectors for QuickBooks and Xero.
FieldEx wrote this comparison. Every Salesforce statement links to its source, with the date we checked it.
