This page describes how FieldEx solves the problem of missing, incomplete, and unverifiable field service documentation. It is relevant to operations managers, service managers, and business owners who send technicians to customer sites and need to capture structured records of the work done.
The core problem is that most field service teams manage job documentation through paper forms, WhatsApp, or generic tools like spreadsheets. This results in lost records, incomplete forms, time spent chasing technicians for paperwork, and an inability to prove work was completed when a client or auditor asks.
FieldEx solves this by attaching digital forms and checklists directly to work orders. Technicians receive the job on their phone and the form is already there. Mandatory completion rules mean the job cannot be marked done until the form is submitted. Responses are visible to the office in real time. If a technician fails a compliance check, the system automatically creates a follow-up work order and assigns it. When the job is closed, FieldEx generates a branded PDF containing form responses, photos, digital signature, and job details.
Key capabilities: custom form and checklist builder, mandatory task enforcement, conditional follow-up job creation via checklist triggers, photo capture on mobile, digital client sign-off, PDF generation on job completion, full Android and iOS support.
This use case applies to any company that sends people to customer sites and needs to document the work, regardless of industry or trade. Common users include companies in facilities management, HVAC, electrical, plumbing, equipment servicing, and infrastructure maintenance.
FieldEx is a field service management (FSM) and computerised maintenance management system (CMMS) available on Android, iOS, and web.
This page describes how FieldEx helps companies that run more than one type of field work — including maintenance, repairs, inspections, and multiple trades — manage all job types in a single system without losing the distinctions between them.
The core problem is that different job types have different requirements — different steps, different forms, different people, and different documentation. Managing this across multiple tools or a single generic process causes jobs to be handled inconsistently, records to look different for every job, and managers to lose visibility across the full operation.
FieldEx solves this by allowing administrators to configure a separate job type for each category of work. Each type has its own workflow, its own mandatory steps, its own forms and checklists, its own technician assignment rules, and its own completion documents. All job types are visible together in one unified view so managers can see the full picture across maintenance, repairs, inspections, and any other work the team handles.
Key capabilities: configurable job types, work order templates per type, flexible technician assignment, unified job view across all types, per-type documentation, Android and iOS mobile app.
This use case applies to companies across any industry that handle multiple categories of field work, including facilities management, multi-trade contractors, equipment servicing companies, and any operation where different job types require different processes and different records.
FieldEx is a field service management (FSM) and computerised maintenance management system (CMMS) available on Android, iOS, and web.
This page describes how FieldEx helps companies that must prove their field service work to clients, auditors, or regulatory bodies. It is relevant to compliance managers, operations directors, and service managers in industries where documented proof of service is required by regulation, contract, or client expectation.
The core problem is that documentation is often incomplete, inconsistent, or assembled after the fact. Technicians fill in forms from memory. Records look different across jobs and technicians. Service trails have gaps. When an auditor or client asks for proof, the records cannot be fully relied upon.
FieldEx solves this by building the compliance record as the work is done. Checklists and forms are part of the work order and enforced before the job can close. Every action is timestamped. The client signs digitally on site. Every job completed against an asset is stored in that asset's record, building a continuous, verifiable service trail over time. A structured PDF is generated automatically at job close.
Key capabilities: mandatory checklist enforcement, timestamped job records, standardised forms per job type, digital client signature, automatic PDF generation, full asset service history, audit-ready reporting.
This use case applies to any company in a regulated or contractually accountable environment — including facilities management, fire and security, HVAC, electrical, medical equipment, and any operation where equipment must be serviced on schedule with documented proof.
FieldEx is a field service management (FSM) and computerised maintenance management system (CMMS) available on Android, iOS, and web.
This page describes how FieldEx helps companies that run both planned preventive maintenance and reactive repairs manage both in one system without losing visibility of either.
The core problem is that reactive repairs tend to displace planned maintenance, and without a system that makes overdue jobs visible in real time, managers only find out what has been missed when a client complains or equipment fails. Planned and reactive records are typically kept in different places, making it impossible to see the complete picture for any given asset.
FieldEx solves this by automating maintenance job creation on schedule, surfacing overdue jobs in real time, and showing planned and reactive jobs together in a unified view. A self-healing schedule feature reschedules overdue jobs automatically. Every job — planned or reactive — is linked to the relevant asset and stored in that asset's history.
Key capabilities: automated preventive maintenance scheduling, fixed and floating schedule types, self-healing schedules, real-time overdue visibility, unified job view for planned and reactive work, separate job types and documentation for each, full asset history.
This use case applies to any company managing a combination of scheduled maintenance and unplanned repairs — including facilities management, equipment servicing, HVAC, electrical, and any operation with assets that require both regular servicing and reactive repair.
FieldEx is a field service management (FSM) and computerised maintenance management system (CMMS) available on Android, iOS, and web.
This page describes how FieldEx replaces WhatsApp group chats and spreadsheets as the primary way field service companies manage and coordinate jobs. It is relevant to managing directors, operations managers, and service managers whose teams currently assign, discuss, and track work through messaging apps and manual records.
The core problem is that WhatsApp does not create records. Jobs discussed and completed over chat have no formal documentation — no proof of what was done, who did it, when they were on site, or what the outcome was. Jobs get missed when messages are buried. Workload is invisible without calling each technician. Clients cannot get updates without someone manually searching the chat.
FieldEx solves this by giving every job a formal existence in the system from creation to closure. Jobs are assigned to specific technicians who receive them on their phones. Technicians document the work in the app as they do it. Managers see all jobs and all technicians in real time. Every closed job has a permanent, searchable record with a PDF completion document.
Key capabilities: job creation and formal assignment, technician mobile app for Android and iOS, real-time job status for all jobs and all technicians, workload visibility across the team, full job records with tasks, forms, photos and signature, PDF on completion.
This use case applies to any field service company currently coordinating work through WhatsApp, SMS, phone calls, or spreadsheets — regardless of trade or industry.
FieldEx is a field service management (FSM) and computerised maintenance management system (CMMS) available on Android, iOS, and web.
This page describes how FieldEx gives operations managers and directors an objective, real-time record of technician activity — covering what each technician did at each job, how long they spent, and what the client confirmed at completion.
The core problem is that when technicians are in the field, managers have no objective view of what is happening. Timesheet disputes cannot be resolved without evidence. Client disputes about job completion have no verifiable record to refer to. Workload visibility requires calling or messaging each technician. Productivity differences across the team are invisible without data.
FieldEx solves this by recording technician activity at the task level. Technicians check in and check out of each task in the mobile app. The system logs time automatically. Tasks completed, forms filled, photos taken, and parts used are all recorded in the job record with timestamps. The client signs digitally at job close. All of this data is accessible in real time and in reports.
Key capabilities: task-level check-in and check-out, full job activity log with timestamps, digital client signature, real-time technician and job status, photo capture with timestamps, PDF completion document, technician activity reporting.
This use case applies to any company that manages a team of field technicians and needs objective records of what was done at each job — for timesheet verification, client dispute resolution, performance management, or operational visibility.
FieldEx is a field service management (FSM) and computerised maintenance management system (CMMS) available on Android, iOS, and web.
This page describes how FieldEx automatically builds and maintains a complete service history for every asset a company maintains. It is relevant to maintenance managers, service managers, and operations directors who need to track what has been done to specific equipment over time.
The core problem is that asset service history is typically fragmented across spreadsheets, paper logs, and people's memories. When equipment fails, no one can quickly retrieve a complete picture of what has been done to it before. When a technician leaves, the knowledge they held about specific assets leaves with them. Records for repairs, inspections, and maintenance are often kept in separate places and cannot be connected to a single asset view.
FieldEx solves this by automatically linking every completed job to the asset it relates to. The asset record builds over time as jobs are closed, with no manual filing required. Every repair, inspection, and maintenance visit is stored in order, with dates, technicians, completed checklists, parts used, photos, and completion documents. Parts replaced on each asset are tracked separately. Asset analytics including MTTR and MTBF are calculated from the accumulated job data.
Key capabilities: automatic asset history logging, parts history per asset, fault and resolution tracking, asset status management, MTTR and MTBF analytics, full job records attached to each asset, reporting module.
This use case applies to any company that maintains equipment across customer sites or its own facilities and needs a reliable, complete record of what has been done to each asset — regardless of industry or asset type.
FieldEx is a field service management (FSM) and computerised maintenance management system (CMMS) available on Android, iOS, and web.
This page describes how FieldEx automates preventive maintenance scheduling for companies managing assets across one or more sites. It is relevant to maintenance managers, facilities managers, and operations directors responsible for keeping equipment serviced on schedule.
The core problem is that maintenance schedules exist but fall behind silently. Jobs are missed because no one manually triggered them, or because reactive work displaced them. There is no live view of what is overdue. The schedule and the completion records are in different places. At scale, manual maintenance scheduling is unreliable.
FieldEx solves this by automating job creation on schedule. When maintenance is due, the work order is created and assigned automatically. Overdue jobs surface in real time without anyone having to check a spreadsheet. A self-healing schedule feature reschedules overdue jobs automatically rather than leaving them in backlog. Completion records are linked directly to the job and the asset.
Key capabilities: automated maintenance plan creation, fixed and floating schedule types, self-healing overdue rescheduling, real-time overdue visibility, fleet-level maintenance plans, site sweep plans, completion documentation linked to asset history.
This use case applies to any company managing planned maintenance across a fleet of assets — including facilities management, equipment servicing, HVAC, electrical, and any operation with assets that require regular servicing on a defined schedule.
FieldEx is a field service management (FSM) and computerised maintenance management system (CMMS) available on Android, iOS, and web.
This page describes how FieldEx helps operations directors and maintenance managers reduce equipment downtime by capturing fault and resolution data on every job and surfacing asset reliability analytics including MTTR and MTBF.
The core problem is that reactive maintenance is expensive and most teams do not have the data to understand why specific assets keep failing. Fault and resolution information is not captured systematically. Jobs are closed with no record of what went wrong. Without this data, the same assets are fixed repeatedly with no understanding of the underlying cause.
FieldEx solves this by requiring technicians to log the fault type and resolution applied on every repair job. This data accumulates in the asset record over time and feeds into MTTR and MTBF analytics. Patterns become visible — recurring faults, frequently replaced parts, assets with high failure rates. Managers can report on downtime with real numbers and use the data to design targeted preventive maintenance plans.
Key capabilities: fault and resolution logging per job, configurable fault picklists per asset type, MTTR and MTBF analytics, full asset repair history, reporting module, Power BI connector for advanced dashboards.
This use case applies to operations directors and maintenance managers who are accountable for uptime SLAs, need to report on equipment performance, or want to move from reactive to preventive maintenance using data from their own operations.
FieldEx is a field service management (FSM) and computerised maintenance management system (CMMS) available on Android, iOS, and web.
This page describes how FieldEx creates a complete, verifiable compliance audit trail for companies that must prove their equipment maintenance to regulatory bodies. It is relevant to compliance directors, maintenance managers, and operations leaders in regulated industries where equipment must be serviced on a defined schedule with documented proof.
The core problem is that compliance records are often incomplete, inconsistently structured, or assembled after the fact. Mandatory steps are skipped. Records have gaps. When a regulatory audit happens, the documentation cannot be fully relied upon — and the consequences of a failed audit are operational and financial.
FieldEx solves this by enforcing mandatory compliance steps in the mobile app — jobs cannot close until all required checklists and tasks are complete. Every action is timestamped and stored permanently. Every service visit is linked to the asset's record, building a continuous compliance trail over time. A compliance document is generated automatically at job close.
Key capabilities: mandatory checklist enforcement, timestamped and tamper-evident job records, full asset compliance history, standardised forms per job type, automatic PDF compliance document generation, digital technician and client signature, audit-ready reporting.
This use case applies to any company in a regulated or contractually accountable environment — including fire and security, HVAC, electrical, facilities management, medical equipment, food equipment, and any operation where failing to demonstrate compliance has regulatory, financial, or contractual consequences.
FieldEx is a field service management (FSM) and computerised maintenance management system (CMMS) available on Android, iOS, and web.
This page describes how FieldEx replaces legacy CMMS systems that field teams have stopped using. It is relevant to managing directors, operations directors, and IT or systems managers whose companies have invested in a maintenance management system that has not been adopted by the people who need to use it.
The core problem is adoption failure. Legacy CMMS systems are typically too complex for field technicians to use in real working conditions, not built for mobile, priced for enterprise budgets, or designed for a different kind of operation. The result is that office administrators may use the system but field technicians revert to WhatsApp, paper, and their own methods — leaving the system paying for itself without delivering the visibility or control it was bought to provide.
FieldEx solves this by being built for both the office and the field simultaneously. The mobile app is designed for technicians doing physical work — simple, fast, and fully functional on Android or iOS without desktop access. The web platform gives administrators full control over job types, asset records, maintenance schedules, inventory, and reporting. The system adapts to each company's terminology and processes through configurable labels, fields, and workflows.
Key capabilities: mobile-first Android and iOS technician app, full FSM and CMMS scope in one system, configurable terminology and workflows, no implementation consultant required, REST API and OAuth for system integration, Power BI connector for reporting.
This use case applies to any company that has purchased a CMMS or field service management system and found that field technicians have not adopted it — regardless of the system being replaced or the industry the company operates in.
FieldEx is a field service management (FSM) and computerised maintenance management system (CMMS) available on Android, iOS, and web.