For maintenance and service teams weighing support hours, sign-off, training costs and renewal terms, with every Fiix claim sourced.
Fiix, from Toronto, is an established maintenance system with a genuine free plan and published prices for its middle tiers. FieldEx is a field service and asset management (FSM+CMMS) application. As a Fiix alternative, it suits teams that serve customers' equipment and want round-the-clock support, signatures, training and customer-facing tools without moving to a higher tier.
If you maintain your own plant and equipment in-house, Fiix may be a better fit. FieldEx is for businesses that also service customers' equipment at their sites.
Fiix keeps several important features for Enterprise and charges for services. FieldEx includes them.
| FieldEx | Fiix | |
|---|---|---|
| Support hours | Tickets and email around the clock | Monday to Friday, 9am-5pm Eastern (Fiix SLA) |
| E-signatures | On every job | Enterprise only (Fiix pricing) |
| Training and implementation | Included | Additional training and implementation charged as services (Fiix) |
| Free option | 14-day free trial, no card | Free plan, not a trial (Fiix) |
| Billing | Monthly or annual, with no notice period | Monthly or annual (Fiix) |
| Customer portal | Jobs, equipment, upcoming maintenance and rescheduling | Guests submit and track requests (Fiix help) |
Fiix makes it easy to start, publishes most of its prices and handles in-house maintenance well.
A free plan that stays free. Fiix's free CMMS "is not a trial" and needs no credit card (Fiix).
Published middle tiers. Basic is US$45 per user a month and Professional US$75, as of 14 Oct 2026 (Fiix pricing).
Assignment by ownership. Fiix can assign work by asset ownership, specialization or certification (Fiix feature list).
Strong in its home market, Canada. Fiix is based in Toronto (Fiix), and G2 reviewers rate its support 9.1 out of 10 across 343 reviews (G2).
Teams move when support hours, plan limits and service charges stop fitting a team that serves customers.
A Trustpilot reviewer in May 2026 gave over 60 days' notice and was told the fine print required 90 (Trustpilot). A Capterra reviewer in July 2025 canceled weeks before renewal and was charged for the next year (Capterra). With FieldEx, there's no notice period at all.
Fiix's service level agreement sets support hours of Monday to Friday, 9am to 5pm Eastern Time (Fiix SLA), and its Premium Support extends this to 6am-6pm (Fiix Premium Support). FieldEx takes tickets and email at any hour (FieldEx Implementation).
E-signatures are on Fiix Enterprise only (Fiix pricing). FieldEx technicians capture the customer's signature on any job.
Fiix lists no setup fee, but says "there is also a cost for additional training, implementation, integration, and premium support services" (Fiix). FieldEx includes setup, onboarding and training (FieldEx Pricing).
Fiix's contracts are vendor contracts (Fiix feature list). In FieldEx, a contract holds a customer's covered assets and maintenance plans for its term.
Fiix's work request portal lets guests submit requests and follow their status (Fiix help). FieldEx customers also see their equipment, upcoming maintenance and past jobs, and can reschedule visits.
Fiix's RFQs on Professional go to suppliers, as part of purchasing (Fiix pricing). FieldEx sends branded quotations to customers and records their approval.
Each FieldEx job carries a service-level package, with every stage timed against business hours and an alert before it's breached.
Fiix is thorough on in-house maintenance, with several features held for Enterprise. FieldEx adds the customer side.
| Capability | FieldEx | Fiix |
|---|---|---|
| Automatic assignment | Matched on skills, zone and availability, then nearest and least busy | By asset ownership, specialization or certification (feature list) |
| Shifts and leave | Technicians on leave or off shift are skipped automatically | Not publicly documented |
| When no one matches | Backup groups tried in order, sharing jobs fairly | Not publicly documented |
| Capability | FieldEx | Fiix |
|---|---|---|
| Parent and child assets | Components linked to a parent installation | Facilities, equipment and tools in one hierarchy (Fiix help) |
| Assets by customer | Customers, sites and assets in one hierarchy | Facilities at the top of the hierarchy (Fiix help) |
| Warranty | Warranty start and end dates on every asset | Asset warranty report with expiry dates (Fiix help) |
Details: Fixed calendar dates apply to time-based plans.
| Capability | FieldEx | Fiix |
|---|---|---|
| Triggers | Dates, meter readings, or whichever comes first | Time, usage or meter (Fiix), plus condition triggers in the Enterprise tier (Fiix pricing) |
| Grouped plans | Plans for whole sites, plus recurring jobs | Nested PMs on Professional (pricing) |
| Next due date | Fixed calendar, or floating from the last completion | Fixed or floating triggers (Fiix help) |
| Capability | FieldEx | Fiix |
|---|---|---|
| Follow-up work | Checklist answers raise follow-up jobs and update asset status | Failed inspections can trigger follow-up activities (Fiix) |
| Sign-off | Customer signature on every job | E-signatures in the Enterprise tier (pricing) |
| Service documents | Branded PDFs generated automatically by job type and status | Not publicly documented |
| Capability | FieldEx | Fiix |
|---|---|---|
| Contracts | Customer contracts covering assets and maintenance plans | Vendor contracts (feature list) |
| SLA tracking | Multi-stage timers with at-risk and violation alerts | Not publicly documented |
| Quotations | Branded customer quotations, with approval recorded | RFQs to suppliers on Professional (pricing) |
| Capability | FieldEx | Fiix |
|---|---|---|
| Reliability | MTBF, MTTR, downtime and utilization per asset | MTTR and MTBF reporting (Fiix) |
| Failure analysis | Condition grades from checklists update asset status | Failure codes in the Enterprise tier (pricing) |
| Reports | Report tables you filter, group, export and schedule by email | Report writer with scheduled email delivery (Fiix help) |
| Capability | FieldEx | Fiix |
|---|---|---|
| Customer portal | Jobs, equipment, upcoming maintenance and rescheduling | Guest request submission and tracking (Fiix help) |
| Multi-site | Customers with many sites in one hierarchy | Multi-site management on Professional (pricing) |
| Access control | Permission profiles, plus a hierarchy that limits what each team sees | User groups with menu, page and API permissions (Fiix help) |
| Capability | FieldEx | Fiix |
|---|---|---|
| Parts on the job | Parts fitted are deducted from the technician's stock | Parts used on work orders, tracked in usage reports (Fiix help) |
Fiix details come from its pricing page, help center, legal pages and feature list, checked 14 Oct 2026. "Not publicly documented" means we found no mention there. FieldEx details come from its product documentation and FieldEx Pricing.
More on these FieldEx features: Mobile App and Field Execution, Service Contracts and SLAs, Service Requests and Customer Portal, Compliance and Documentation.
Plan on the Enterprise tier for sign-off, and a services budget for training and implementation.
With FieldEx, signatures, training, multi-site customers and round-the-clock ticket support come with the subscription.
The Fiix plan with e-signatures is custom-priced, so a like-for-like cost comparison isn't possible.
Fiix offers a free plan, Basic at US$45 per user a month and Professional at US$75, with Enterprise priced on request, as of 14 Oct 2026 (Fiix pricing). FieldEx's own per-user prices sit on the FieldEx Pricing page, and volume discounts apply to larger teams.
FieldEx is likely to cost less to own. Fiix charges for additional training, implementation and premium support (Fiix). FieldEx includes standard implementation and training. Once we know your requirements and your data is ready, FieldEx can be implemented in as little as a week with standard features for small businesses.
Tip: ask Fiix for an Enterprise quote with the training and implementation you'd need, and set it beside a FieldEx quote.
Fiix charges for additional training and implementation. FieldEx includes standard implementation and training.
Fiix lists additional training, implementation and integration as separately charged services (Fiix). G2 reviewers rate its ease of setup 8.4 out of 10 across 246 reviews (G2).
Once we know your requirements and your data is ready, FieldEx can be implemented in as little as a week with standard features for small businesses. Larger setups and custom work take longer. Customers, sites, assets and past jobs can be uploaded. FieldEx helps with setup, and training is included. You can start with one site (FieldEx Implementation).
Two reviewers report being held to a notice period when they canceled. Fiix publishes monthly and annual billing.
Choose monthly or annual billing, with no minimum term and no notice period: you simply don't renew when your term ends. Annual billing costs less than monthly. Whoever you choose, read the renewal and notice terms before you sign.
Both apps give technicians their work and asset records. Customer sign-off is the main difference.
The Fiix mobile app shows assets in their hierarchy, with work order history and meter readings (Fiix quick-start guide).
In the FieldEx app (Android and iOS), technicians:
FieldEx serves customers in 16 countries, with online onboarding anywhere and on-site help in Singapore and Malaysia.
In use in 16 countries
Online setup and training in any country
Singapore and Malaysia visits on site
Tickets and email reach FieldEx support around the clock, and the in-app AI assistant helps with questions as you work (FieldEx Implementation). Fields and labels can be renamed to your terms. Fiix support runs on Eastern office hours (Fiix SLA).
Check your Fiix renewal date and notice terms first, then move in five steps.
More on moving systems: CMMS System Replacement. Still choosing? Read FSM vs CMMS. Then see our CMMS Software guide.
Check your notice date in your Fiix agreement, and export your asset and work order data before it passes.
Map customers and sites. FieldEx reviews your facilities, assets and job types, and says early if it isn't the right fit.
Upload your records. Customers, sites, assets and past jobs can be uploaded, with parent and child assets kept linked.
Set up signatures, quotations and reports for each job type.
Train and go live, one site at a time (FieldEx Implementation).
Fiix is a solid, affordable starting point for in-house maintenance. FieldEx is for teams serving customers' equipment, with customer contracts, a portal and quotations. Support at any hour, signatures on every job and training are included.
Book a demo with your own sites and assets to see the fit.
Reviewers raise cancellation notice periods. Teams serving customers also want support outside Eastern office hours, signatures below Enterprise, and training included.
A direct comparison isn't possible, because Fiix custom-prices Enterprise, the plan with e-signatures. FieldEx publishes its prices, offers volume discounts and includes training.
Yes. Fiix's free plan doesn't expire and needs no card. FieldEx offers a 14-day free trial with no card.
Yes. Plans run on dates, meter readings or both, and create work ahead of the due date.
There's no setup fee. Once we know your requirements and your data is ready, FieldEx can be implemented in as little as a week with standard features for small businesses. Larger setups and custom work take longer. Custom workflows and integrations are quoted separately.
FieldEx can connect to any open system through REST APIs and has connectors for QuickBooks and Xero.
FieldEx wrote this comparison. Each Fiix statement links to a Fiix page or a dated review.
