No contract to pay out
ServiceTitan's terms say leaving before the term ends means "a termination fee equal to all the remaining payments" (ServiceTitan terms, 5(c)). FieldEx has no minimum term and no notice period.
Looking for a ServiceTitan alternative? How FieldEx compares
For service teams that maintain equipment on contract: contract terms, add-ons, maintenance scheduling, support hours and service levels compared, with every claim sourced.
ServiceTitan is a deep, sales-driven platform for trade contractors, with strong equipment records, a capable customer portal and a large add-on range. FieldEx is a field service and asset management (FSM+CMMS) application. As a ServiceTitan alternative, it suits service and maintenance teams that want automatic assignment, maintenance scheduling and service-level timers in the core product, with published prices and no early-termination fee.
If you run residential trades where every visit is also a sales opportunity, ServiceTitan may be a better fit. FieldEx is for service and maintenance teams that look after customers' equipment on contract and want automatic assignment included.
Choose ServiceTitan if
- You run residential trades where every visit is a sales opportunity
- You sell memberships and track replacement opportunities by equipment age
- You want a large range of sales, marketing and call-center add-ons
- Your customers want to pay, sign and self-schedule in one portal
Choose FieldEx if
- You'd rather not owe every remaining payment if you leave early
- You want prices you can see before a sales call
- You'd like jobs assigned automatically without buying Dispatch Pro
- You'd rather not pay extra for vehicle and technician location
- Your maintenance visits still wait for someone to book them
- Your team needs support outside Pacific Time office hours
- Your commercial contracts carry response times you have to prove
- Anyone at a customer site should be able to report a fault by QR code
- You want to try the software before you sign
FieldEx and ServiceTitan at a glance
ServiceTitan sells automation as Pro add-ons on a fixed-term contract. FieldEx includes it, with monthly or annual billing.
| FieldEx | ServiceTitan | |
|---|---|---|
| Published prices | Yes, per user | No, priced per technician on request (ServiceTitan pricing) |
| Leaving early | No notice period | Fee equal to all remaining payments (ServiceTitan terms) |
| Automatic assignment | Included | Dispatch Pro, a premium add-on (ServiceTitan) |
| Live support hours | Tickets and email around the clock | Phone and chat Mon-Sat, 4am-5pm Pacific (ServiceTitan SLA) |
| Free trial | 14 days, no card | Free demo (ServiceTitan pricing) |
What ServiceTitan does well
ServiceTitan is one of the most complete platforms for trade contractors, especially where every visit can lead to a sale.
Rich equipment records. Equipment systems group units with parent equipment and sub-equipment, with warranty periods and replacement ages (ServiceTitan help, ServiceTitan help).
A capable customer portal. Customers pay invoices, accept estimates, self-schedule and see equipment with its next service date (ServiceTitan help).
Commercial service agreements. Agreements cover locations, equipment, scope, pricing and billing, and generate scheduled visits once active (ServiceTitan help).
AI dispatching, if you add it. Dispatch Pro matches skills, zones and drive time, and won't book technicians on time-off shifts (ServiceTitan help).
Why teams switch from ServiceTitan to FieldEx
Teams move when contract terms, Pro add-ons and hand-booked maintenance cost more than the extra sales features earn.
Prices you can see
ServiceTitan's pricing page lists plans but no figures (ServiceTitan pricing). FieldEx's per-user prices sit on the FieldEx Pricing page.
Automatic assignment included
Dispatch Pro needs its own subscription (ServiceTitan help). FieldEx matches each job on skills, zone and availability, sends it to the nearest, least busy technician, and uses backup groups when no one matches.
Location without an add-on
Fleet Pro is one of ServiceTitan's premium Pro add-ons (ServiceTitan). FieldEx uses each technician's live location to assign nearby work and logs travel and mileage. Technicians switch tracking off by setting their app status to unavailable.
Maintenance jobs that create themselves
ServiceTitan's recurring service events give a due date, and "you set the actual service date when you book the event into a job" (ServiceTitan help). FieldEx creates each maintenance work order ahead of its due date, on dates, meter readings or whichever comes first, and reschedules missed visits. Fixed calendar dates apply to time-based plans.
Support around the clock
ServiceTitan's support agreement offers phone and chat Monday to Saturday, 4am to 5pm Pacific Time, and email with a 48-hour response target (ServiceTitan SLA). FieldEx takes tickets and email at any hour (FieldEx Implementation).
Service levels with a clock on them
ServiceTitan service agreements can set out agreed SLAs in the customer proposal (ServiceTitan help). FieldEx times every stage of each job against business hours and alerts you before a breach.
Fault reports from anyone on site
ServiceTitan's QR scanning lets technicians look up equipment in its mobile app (ServiceTitan help). With FieldEx, anyone can scan a public QR code and report a fault without logging in, and the report becomes an assigned work order (FieldEx Pricing).
Try it before you sign
ServiceTitan's pricing page offers a free demo (ServiceTitan pricing). FieldEx offers a 14-day free trial, with no credit card (FieldEx Pricing).
Field service and maintenance capabilities compared
ServiceTitan matches FieldEx on equipment and portals. FieldEx includes the assignment, maintenance and service-level automation ServiceTitan leaves to add-ons or to the office.
Scheduling and automatic assignment
Details: Dispatch Pro doesn't assign multi-technician or multi-day jobs (ServiceTitan help).
| Capability | FieldEx | ServiceTitan |
|---|---|---|
| Automatic assignment | Matched on skills, zone and availability, then nearest and least busy | Dispatch Pro add-on: skills, zones, drive time (ServiceTitan help) |
| Shifts and leave | Technicians on leave or off shift are skipped automatically | Dispatch Pro skips time-off shifts (ServiceTitan help) |
| When no one matches | Backup groups tried in order, sharing jobs fairly | Dispatch Pro may send a distant technician (ServiceTitan help) |
| Location | Live location used for nearby jobs | Fleet Pro add-on (ServiceTitan) |
| Visual scheduler | Drag-and-drop board with a backlog of unassigned jobs | Daily and weekly dispatch board with an unassigned tray (ServiceTitan help) |
Assets
| Capability | FieldEx | ServiceTitan |
|---|---|---|
| Parent and child assets | Components linked to a parent installation | Equipment systems with sub-equipment (ServiceTitan help) |
| Warranty | Warranty start and end dates on every asset | Manufacturer and provider warranty periods (ServiceTitan help) |
| QR codes | Asset labels, plus public fault reporting that creates a job | Technician lookup in the mobile app (ServiceTitan help) |
Preventive maintenance
Details: Fixed calendar dates apply to time-based plans. ServiceTitan populates recurring events up to 12 months ahead (ServiceTitan help).
| Capability | FieldEx | ServiceTitan |
|---|---|---|
| Triggers | Dates, meter readings, or whichever comes first | Recurring visits on a schedule (ServiceTitan help) |
| Creating the work | Work orders created automatically ahead of the due date | Events booked into jobs by your team (ServiceTitan help) |
| Missed maintenance | Overdue work rescheduled automatically | Not publicly documented |
Inspections, compliance and service documents
| Capability | FieldEx | ServiceTitan |
|---|---|---|
| Certifications | Recurring certifications per asset, with reminders | Not publicly documented |
| Follow-up work | Checklist answers raise follow-up jobs and update asset status | Not publicly documented |
Contracts and SLAs
| Capability | FieldEx | ServiceTitan |
|---|---|---|
| Contracts | Customer contracts covering assets and maintenance plans | Service agreements covering locations and equipment (ServiceTitan help) |
| SLA tracking | Multi-stage timers with at-risk and violation alerts | SLAs written into agreement proposals (ServiceTitan help) |
Parts and stock
| Capability | FieldEx | ServiceTitan |
|---|---|---|
| Stock | Each technician's stock, with a full movement history | Serialized inventory by location and owner (ServiceTitan help) |
| Transfers | Requests and transfers with multi-level approval | Truck replenishment purchase orders (ServiceTitan help) |
| Parts on the job | Parts fitted are deducted from the technician's stock | Materials used reduce truck stock (ServiceTitan help) |
Reporting
| Capability | FieldEx | ServiceTitan |
|---|---|---|
| Reliability | MTBF, MTTR, downtime and utilization per asset | Equipment age, warranty and replacement reports (ServiceTitan help) |
| Reports | Report tables you filter, group, export and schedule by email | Custom reports from templates, filtered and shared (ServiceTitan help) |
Customer portal
| Capability | FieldEx | ServiceTitan |
|---|---|---|
| What customers see | Jobs, equipment, upcoming maintenance and requests | Jobs, equipment, estimates, invoices and agreements (ServiceTitan help) |
| Booking visits | Customers ask to reschedule in the portal | Self-scheduling, but agreement visits by "Call to Schedule" (ServiceTitan help) |
| Access control | Permission profiles, plus a hierarchy that limits what each team sees | Role permissions, including custom roles (ServiceTitan help) |
ServiceTitan details come from its help center, terms, support agreement and pricing page, checked 14 Oct 2026. "Not publicly documented" means we found no mention there. FieldEx details come from its product documentation and FieldEx Pricing.
More on these FieldEx features: Scheduling and Dispatch, Preventive Maintenance, Service Contracts and SLAs, Service Requests and Customer Portal.
What else do you need to run ServiceTitan?
Expect a quote, a fixed term and Pro add-ons for the automation.
- A quote, priced per technician (ServiceTitan pricing).
- A fixed subscription term set in your order form, with a fee for leaving early (ServiceTitan terms, 5(c)).
- Pro add-ons such as Dispatch Pro, Scheduling Pro and Fleet Pro (ServiceTitan).
- Managed technicians for Dispatch Pro (ServiceTitan help).
- Office time to book maintenance, as recurring events are booked into jobs by hand (ServiceTitan help).
In FieldEx, automatic assignment, location, maintenance plans and SLA timers are in the core product, and setup and training are included.
How much does ServiceTitan cost?
ServiceTitan doesn't publish prices, so a cost comparison isn't possible.
FieldEx publishes what it charges per user on the FieldEx Pricing page, with volume discounts for larger teams.
FieldEx is likely to cost less to own. ServiceTitan sells its automation as premium Pro add-ons (ServiceTitan) and holds you to the full term (ServiceTitan terms). FieldEx includes automatic assignment, standard implementation and training. Once we know your requirements and your data is ready, FieldEx can be implemented in as little as a week with standard features for small businesses.
Tip: ask ServiceTitan for a written quote that includes every Pro add-on you'd use, with the term and early-termination terms, and compare it with a FieldEx quote.
How long does implementation take?
G2 reviewers put ServiceTitan at about three months to implement. FieldEx includes standard implementation and training.
ServiceTitan
G2 reviewers report an average of 3 months to implement ServiceTitan (106 responses) and rate its ease of setup 6.7 out of 10 (G2). G2's summary says reviewers "often mention a steep learning curve, complex onboarding, and longer implementation times" (G2).
FieldEx
Once we know your requirements and your data is ready, FieldEx can be implemented in as little as a week with standard features for small businesses. Larger setups and custom work take longer. Customers, sites, equipment and job history can be uploaded. FieldEx helps with setup, and training is included. You can go live one branch at a time (FieldEx Implementation).
Can you leave ServiceTitan before your term ends?
Only by paying the rest of the term, under ServiceTitan's published terms. FieldEx has no notice period.
ServiceTitan's published terms
- Leaving early means "a termination fee equal to all the remaining payments" (ServiceTitan terms, 5(c)).
- You can end the agreement for an uncured material breach, on 30 days' written notice (ServiceTitan terms, 5(c)).
FieldEx terms
- Choose monthly or annual billing, with no minimum term and no notice period: you simply don't renew when your term ends.
- Annual billing costs less than monthly.
How do the mobile apps compare?
Both apps run the job on the phone. FieldEx keeps maintenance and asset work in the same flow.
ServiceTitan
In the ServiceTitan Field Mobile App, technicians view equipment at a job location, scan its barcode or QR code and update its record (ServiceTitan help).
The FieldEx app
With the FieldEx app (Android and iOS), technicians:
- start with the day's jobs and the parts they need
- complete each checklist
- photograph the work and mark it up
- take the customer's signature
- close the job with a completion report.
Support and implementation wherever you are
FieldEx works with teams in 16 countries, with onboarding online anywhere and on-site help in Singapore and Malaysia.
Teams in 16 countries
Onboarding online in any time zone
Hands-on help in Singapore and Malaysia
FieldEx takes support tickets and email around the clock, and its in-app AI assistant answers questions 24/7 (FieldEx Implementation). Rename any field label to suit your team. ServiceTitan's phone and chat support runs Monday to Saturday on Pacific Time (ServiceTitan SLA).
How to switch from ServiceTitan to FieldEx
Check your term end date first, then move in five steps.
More on moving systems: FSM System Replacement. Still choosing? Read FSM vs CMMS. Then see our Field Service Management Software guide.
- 1
Check your term. Leaving early costs the remaining payments (ServiceTitan terms), so plan the move for your term end.
- 2
Map your work. FieldEx reviews your customers, equipment, agreements and job types, and tells you early if it isn't the right fit.
- 3
Upload your records. Customers, sites, equipment and past jobs can be uploaded.
- 4
Set your rules. Assignment rules, maintenance plans and SLA packages are set up for each job type.
- 5
Train and go live, branch by branch (FieldEx Implementation).
The bottom line
ServiceTitan is a strong choice for trade contractors who sell on every visit. FieldEx is for service and maintenance operations that want automatic assignment, self-generating maintenance, SLA timers and public QR fault reporting in one product. It has published prices, a free trial and no early-termination fee.
Book a demo with your own equipment and agreements to see the fit.
ServiceTitan alternatives: frequently asked questions
Why do teams look for a ServiceTitan alternative?
Contract terms and add-on costs come up most. ServiceTitan's terms charge all remaining payments for leaving early, and dispatch automation and fleet tracking are Pro add-ons.
Is FieldEx cheaper than ServiceTitan?
A direct comparison isn't possible, because ServiceTitan doesn't publish prices. FieldEx publishes its prices, offers volume discounts and includes automatic assignment, setup and training.
Does ServiceTitan have a free trial?
ServiceTitan's pricing page offers a free demo. FieldEx offers a 14-day free trial, with no credit card.
Does FieldEx handle commercial maintenance contracts?
Yes. Contracts cover each customer's assets and maintenance plans, and SLA timers track response and fix times.
How long does FieldEx take to implement?
There's no setup fee. Once we know your requirements and your data is ready, FieldEx can be implemented in as little as a week with standard features for small businesses. Larger setups and custom work take longer. Custom workflows and integrations are quoted separately.
Does FieldEx connect to accounting software?
FieldEx can connect to any open system through REST APIs and has connectors for QuickBooks and Xero.
How we compare
FieldEx wrote this comparison. Each ServiceTitan statement links to a ServiceTitan page or to G2.
- Product, price and contract facts come from ServiceTitan's help center, terms of use, support agreement and pricing page.
- Ratings come from G2.
- We report a repeated complaint only when three or more independent reviewers on at least two platforms raise it, mostly in the past 12 months.
- Prices and terms are rechecked every 90 days or sooner.
Sources (captured 14 Oct 2026)
- ServiceTitan pricing
- ServiceTitan terms of use
- ServiceTitan support and SLA
- ServiceTitan Pro products
- Dispatch Pro: Dispatch Pro, Dispatch Pro overview and Dispatch Pro auto mode
- Recurring service events
- Memberships and service agreements: Memberships and service agreements, Service agreements and Grow recurring revenue with memberships
- Equipment: Track installed equipment and Installed equipment details
- Equipment reports
- Serialized inventory
- Customer portal: Set up the customer portal and Customer portal for end users
- G2 compare page
- FieldEx Pricing
- FieldEx Implementation
