For maintenance teams that also look after customers' equipment: assignment, portals, service levels and reports compared, with every MaintainX claim sourced.
MaintainX is a well-rated, mobile-first maintenance system for teams that look after their own plant and facilities. FieldEx is a field service and asset management (FSM+CMMS) application. As a MaintainX alternative, it suits teams that also service equipment at their customers' sites, with assignment rules, customer contracts, service-level timers and a customer portal in the same product.
If you maintain your own plant and equipment in-house, MaintainX may be a better fit. FieldEx is for businesses that also service customers' equipment at their sites.
Both handle maintenance well. The difference is how far each goes into serving customers at their own sites.
| FieldEx | MaintainX | |
|---|---|---|
| Built for | Service and maintenance at customer sites | In-house maintenance and reliability teams |
| Published prices | Yes, per user | Essential and Premium, with Enterprise quoted (MaintainX pricing) |
| Escalation and service levels | SLA timers included | Escalation protocols in the Enterprise tier (MaintainX pricing) |
| Requests from a QR code | Become an assigned job automatically | Wait for an administrator's approval (MaintainX help) |
| Customer portal | Jobs, equipment, upcoming maintenance and rescheduling | Request portal for customers (MaintainX help) |
| Setup and training | Included in the subscription | G2 reviewers report about 2 months to implement (G2) |
MaintainX is a polished maintenance product with strong reviews, published entry prices and solid reliability reporting.
Highly rated setup and support. On G2, MaintainX scores 9.2 out of 10 for ease of setup and 9.6 for quality of support, across 1,595 reviews (G2). MaintainX says G2 named it the top CMMS in its Fall 2026 reports (MaintainX).
Entry prices on the page. Essential is US$20 per user a month billed annually, and Premium US$65, as of 14 Oct 2026 (MaintainX pricing).
Reliability reporting. An MTBF-MTTR report built from asset status changes sits on its Asset Health screens (MaintainX help).
Flexible maintenance plans. Plans run on time, on meter readings, or on whichever comes first (MaintainX help).
Teams move when maintenance work turns into customer service: assigned jobs, promised response times, contracts and customers who want to see progress.
In MaintainX, a planner drags work onto each person's calendar in the Workload view (MaintainX help). Meter-triggered automations assign the work orders they create to the users set in the automation (MaintainX help). FieldEx matches each new job on skills, zone and availability, then sends it to the nearest, least busy technician. Anyone on leave or off shift is skipped, and backup groups take the job when no one matches.
Escalation protocols sit on MaintainX's custom-priced Enterprise tier (MaintainX pricing). In FieldEx, every job gets its service-level package automatically, each step is timed against your business hours, and you're warned before a breach.
MaintainX customer records link locations, assets, work orders and contacts (MaintainX help). A FieldEx contract ties a customer to the assets it covers and their maintenance plans for the contract period.
MaintainX describes its customer portals as request portals "nearly identical" to the ones you'd build for your own organization (MaintainX help). The FieldEx customer portal shows customers their jobs, equipment and upcoming maintenance, and lets them raise requests and reschedule visits.
MaintainX says "Administrators must view and approve or decline all work requests" from a request portal (MaintainX help). Scanning a FieldEx public QR code lets anyone report a fault without logging in, and the report creates an assigned work order (FieldEx Pricing).
A MaintainX user prints or emails a work order as a PDF when it's needed (MaintainX help). FieldEx produces a branded PDF for each job type and status on its own, so the customer's completion report is ready when the job is signed off.
MaintainX matches FieldEx on maintenance planning, assets and reliability. The gaps open up in assignment, service levels and the customer side.
Details: MaintainX's resource planning shows capacity and time off to the planner, who then places the work. FieldEx applies its rules when the job is created.
| Capability | FieldEx | MaintainX |
|---|---|---|
| Automatic assignment | Matched on skills, zone and availability, then nearest and least busy | Drag-and-drop assignment in the Workload view (MaintainX help) |
| Shifts and leave | Technicians on leave or off shift are skipped automatically | Shift capacity and time off set per user (MaintainX help) |
| When no one matches | Backup groups tried in order, sharing jobs fairly | Not publicly documented |
| Visual scheduler | Drag-and-drop board with a backlog of unassigned jobs | Workload calendar per team member (MaintainX help) |
| Capability | FieldEx | MaintainX |
|---|---|---|
| Parent and child assets | Components linked to a parent installation | Sub-assets: three levels on Premium, unlimited in the Enterprise tier (MaintainX help) |
| Assets at customer sites | Customers, sites and assets in one hierarchy | Customer records link locations and assets (MaintainX help) |
| Public QR reporting | A scan creates an assigned work order | Requests wait for administrator approval (MaintainX help) |
Details: Fixed calendar dates apply to time-based plans. Both products handle the core of preventive maintenance well.
| Capability | FieldEx | MaintainX |
|---|---|---|
| Triggers | Dates, meter readings, or whichever comes first | Time, usage, or whichever comes first (MaintainX help) |
| Next due date | Fixed calendar, or floating from the last completion | Fixed and floating intervals (MaintainX help) |
| Creating the work | Work orders created ahead of the due date | Work orders created a set time ahead (MaintainX help) |
| Capability | FieldEx | MaintainX |
|---|---|---|
| Follow-up work | Checklist answers raise follow-up jobs and update asset status | Failed or flagged checks prompt a corrective work order (MaintainX help) |
| Service documents | Branded PDFs generated automatically by job type and status | Work order PDF printed or emailed by a user (MaintainX help) |
| Inspections | Scheduled inspections, each tied to its checklist | Pass, flag or fail checks inside procedures (MaintainX help) |
| Capability | FieldEx | MaintainX |
|---|---|---|
| Contracts | Customer contracts covering assets and maintenance plans | Customer records with sites, assets and contacts (MaintainX help) |
| SLA tracking | Multi-stage timers with at-risk and violation alerts | Escalation protocols in the Enterprise tier (pricing) |
| Working hours | SLA clocks follow business-hours calendars | Not publicly documented |
| Capability | FieldEx | MaintainX |
|---|---|---|
| Stock by location | Each technician's stock, with a full movement history | Parts held across several locations (MaintainX help) |
| Transfers | Requests and transfers with multi-level approval | Part requests approved by the sending organization (MaintainX help) |
| Parts on the job | Parts fitted are deducted from the technician's stock | Parts issued from stock when the work order closes (MaintainX help) |
| Capability | FieldEx | MaintainX |
|---|---|---|
| Reliability | MTBF, MTTR, downtime and utilization per asset | MTBF-MTTR report from asset status (MaintainX help) |
| Reports | Report tables you filter, group, export and schedule | Standard reports, custom dashboards and scheduled emails (pricing) |
| Capability | FieldEx | MaintainX |
|---|---|---|
| What customers see | Jobs, equipment, upcoming maintenance and requests | Request portal for submitting service requests (MaintainX help) |
| Rescheduling | Customers ask to move a visit in the portal | Not publicly documented |
| Access control | Permission profiles, plus a hierarchy that limits what each team sees | Default roles, plus custom roles in the Enterprise tier (MaintainX help) |
MaintainX details come from its help center and pricing page, checked 14 Oct 2026. "Not publicly documented" means we found no mention there. FieldEx details come from its product documentation and FieldEx Pricing.
More on these FieldEx features: Scheduling and Dispatch, Service Contracts and SLAs, Service Requests and Customer Portal, Work Order Management.
For service work at customer sites, the features that matter most sit on MaintainX's quoted Enterprise tier.
FieldEx includes assignment rules, service-level timers, contracts and the customer portal in one product, with setup and training in the subscription.
MaintainX publishes two of its three plans. The one carrying escalation is quoted, so a like-for-like comparison isn't possible.
As of 14 Oct 2026, MaintainX lists Essential at US$20 per user a month billed annually (US$25 monthly) and Premium at US$65 (US$75 monthly). Enterprise is priced on request, and requester accounts are free (MaintainX pricing). FieldEx shows its per-user prices on the FieldEx Pricing page, with volume discounts for larger teams.
FieldEx setup, onboarding and training cost nothing extra, so the subscription is close to the whole cost. Once we know your requirements and your data is ready, FieldEx can be implemented in as little as a week with standard features for small businesses.
Tip: ask MaintainX for an Enterprise quote for the same users, then set it beside a FieldEx quote.
G2 reviewers put MaintainX at about two months to implement. FieldEx includes standard implementation and training.
G2 reviewers report an average of 2 months to implement MaintainX, and rate its ease of setup 9.2 out of 10 (G2).
Once we know your requirements and your data is ready, FieldEx can be implemented in as little as a week with standard features for small businesses. Larger setups and custom work take longer. Customers, sites, assets and past jobs can be uploaded. FieldEx helps with setup, and training is included. You can begin with a single site (FieldEx Implementation).
MaintainX prices monthly billing higher than annual. FieldEx offers both, with no notice period.
Both run the work from the phone. FieldEx closes each customer visit with a branded completion report.
The MaintainX mobile app runs on iOS and Android, and technicians update work orders and procedures from it (MaintainX help).
With the FieldEx app (Android and iOS), technicians:
FieldEx supports teams in 16 countries, with onboarding online anywhere and in person in Singapore and Malaysia.
Customers in 16 countries
Onboarding online, anywhere
In-person help in Singapore and Malaysia
Raise a ticket or email FieldEx support at any hour, or ask the in-app AI assistant as you go (FieldEx Implementation). Fields and labels can carry your own terms. MaintainX scores 9.6 out of 10 on G2 for quality of support (G2).
Export from MaintainX, map your customers and sites, then move in five steps.
More on moving systems: CMMS System Replacement. Still choosing? Read FSM vs CMMS. Then see our CMMS Software guide.
Export your data. MaintainX exports data such as parts to CSV from Reporting › Export Data (MaintainX help).
Requirements session. FieldEx maps your customers, sites, equipment and service levels, and tells you early if the fit is wrong.
Upload your records. Customers, sites, assets and job history can be uploaded.
Set your rules. Assignment rules, SLA packages and report templates are set up for each job type.
Train and go live, site by site (FieldEx Implementation).
MaintainX is a strong choice for teams maintaining their own plant. FieldEx is built for teams whose maintenance work happens at customers' sites: automatic assignment, contracts, service levels, a customer portal and branded completion reports, all in the subscription.
Book a demo with your own customers and equipment to see the fit.
Usually because their work has moved to customer sites. They need jobs assigned by rule, response times they can prove, contracts covering customers' assets and a portal for customers.
A direct comparison isn't possible. The MaintainX plan with escalation protocols is quoted. FieldEx publishes its prices, gives volume discounts and includes setup and training.
MaintainX offers customer records and customer request portals. Requests from a portal need an administrator's approval before work starts.
Yes. Plans run on dates, meter readings or both, and create work orders ahead of the due date.
There's no setup fee. Once we know your requirements and your data is ready, FieldEx can be implemented in as little as a week with standard features for small businesses. Larger setups and custom work take longer. Custom workflows and integrations are quoted separately.
FieldEx can connect to any open system through REST APIs and has connectors for QuickBooks and Xero.
FieldEx wrote this comparison. Each MaintainX statement links to a MaintainX page, a review site or its community forum.
