Remember when WhatsApp was just for chatting with friends? Somewhere along the way, it became how a lot of businesses got things done.
For years we watched field teams run on these messaging apps, spreadsheets and paper job cards that go missing the moment someone needed them. We’ve all been there. Asset history lived in someone's head. All’s well and good, until that someone decides to up and leave. You'd scroll through endless chat threads hunting for that ONE proof of service, only to find a blurry photo … not exactly what anyone would call "proof". And management found out about a breakdown after the customer did. Not ideal.
There were solutions, of course. But they were either EAM systems or expensive tools packaged with an ERP.
So we built something different. FieldEx brings it all into one platform: work orders, dispatch, preventive maintenance, asset history, spare parts and compliance records, on every device, from the office to the site.
Our FSM and CMMS solutions work seamlessly together, yet each can operate independently as a standalone platform. FieldEx gives service teams intuitive, enterprise-grade control without the enterprise-level cost or complexity, and at a lower total cost of ownership than competing solutions.
And as we've grown in scale and depth, we've made ourselves a promise: never lose the ease of use that small teams with simpler needs rely on.
The core team behind FieldEx goes back a long way. We've worked hand in hand since 2012. The idea for FieldEx was born in 2018, around a table at the restaurant downstairs from our office. Today, that same team is still working together as FieldEx runs field operations for customers across 16 countries.
Honestly? It hasn't been a straight line. We've had wins, and some painful losses. We pushed through Covid, and through early implementations that tested everything we had. We've watched great people grow with us and go on to bigger roles elsewhere, and we've had families whose faith in us never wavered, rooting for us the whole way.
What kept us going was a simple belief: field teams, who show up come rain or shine, deserve better software. And the people who lead them deserve to spend their time on work that matters, not chasing paperwork.
Hundreds of thousands of job orders later, we think we've done a pretty decent job.
Now we'd love to bring FieldEx to more teams: companies who want software that's no-nonsense, easy to use, and earns its place in their day-to-day.
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FieldEx is headquartered in Singapore (Fieldex Pte. Ltd.), with operations in Malaysia (Fieldex Sdn. Bhd., Petaling Jaya). We serve customers in 16 countries across North and South America, Europe, the Middle East, Oceania and Asia. Wherever your teams are, we're not far away.
Our support hours are built to overlap with your working day, whether you're in the USA, Europe, the Middle East, Africa or Australia. So when you need a hand, someone's there.
Also, the FieldEx mobile app is currently available in English, Bahasa Malaysia, Mandarin, German and Spanish, so your teams can work in the language they're most comfortable in.
Field service tools shouldn't be a luxury. We believe every team deserves access to world-class tools.
That's why we make FieldEx Pro easily accessible to non-profits and have deployed our platform for humanitarian teams.
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We’re a close-knit team of engineers, field veterans, and problem-solvers driven by a single mission: taking the headache out of field operations and asset management.
Andrew founded FieldEx after a career in telecommunications infrastructure, with roles at AT&T, Lucent Technologies, Alan Dick & Company (Malaysia & Brunei) and Lava Protocols. Working alongside field and network teams, he saw how much critical work still ran on paper and phone calls, and FieldEx is built on that experience. Today he leads the company's strategy and works directly with customers on their largest deployments.
Off the clock: Andrew's big dream is making a difference through education. It's the project closest to his heart, and knowing Andrew, it won't stay a dream for long.
Hari has sat in almost every seat at FieldEx. He joined as an intern, became a developer, then technical manager, and rose to lead the company's technology within a few years. He works directly with customers to shape their solutions, then breaks the work into pieces the team can build, so the product keeps moving without losing its technical strength. Along the way he has built the engineering team around him, bringing in seasoned specialists as the product grew from TealBox to Custella to the FieldEx it is today.
Off the clock: Hari volunteers as a coach for underprivileged children, helping them build self-confidence and self-esteem, and nudging them a few steps closer to a better life.
Nathan leads product at FieldEx. A software engineer by training, he joined as an intern, moved into frontend development and has grown with the platform ever since. Years spent building the screens technicians use every day are why FieldEx is designed around the person holding the phone, not just the manager at the desk.
Off the clock: Nathan is usually writing on Medium about habits and focus. He's the tallest person in the office and will insist London is red, which Mithran would dispute.
Mithran leads everyone at FieldEx who works directly with customers: marketing, sales, pre-sales, onboarding, support and customer success. That makes his team the first to hear what customers need, and that feedback has shaped FieldEx from day one to where it is today.
Off the clock: Mithran acts on stage and in the occasional TV production, and is a football fan who'll happily tell you London is blue.
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