FieldEx: The CMMS heavy machinery service teams count on

Eliminate unplanned downtime, automate maintenance schedules, track equipment history and manage parts inventory. Everything in one place instead of spreadsheets, phone calls, and paper forms.

The problem

A single construction machine going down can cost up to $500,000 in lost revenue. On average, equipment downtime costs $4,000 an hour, and 40% of construction equipment failures trace back to poor maintenance practices.

1.
Reactive maintenance leads to frequent breakdowns.

Machines break down due to a lack of scheduled servicing, increasing customer downtime.

2.
Asset management is disorganized.

With no centralized system for tracking, equipment gets misplaced and stock runs short without warning.

3.
Teams don't coordinate well.

Sales teams overpromise without checking technician availability, and work falls through the cracks between departments.

4.
Rentals and leasing are hard to track.

Rental periods go untracked, loaner machines get lost, and return inspections are inefficient.

5.
Field service is slow to respond.

Manual technician assignments and no real-time tracking delay service response.

6.
The sales process is slow and error-prone.

Manual quoting, rental agreements and unverified machine availability lead to lost opportunities and double bookings.

7.
Compliance and safety risks go unmanaged.

Missed safety checks, no audit trails, and unstructured risk assessments create regulatory and liability exposure.

8.
Communication and reporting break down.

Missed maintenance reminders, invoicing errors and untracked support requests cause confusion and dissatisfaction.

How it works with FieldEx

With FieldEx, each type of work runs on its own structured process — and all of it is visible in one place.

1.
Maintenance is scheduled automatically.

Automated scheduling keeps you ahead of every service interval and inspection, so your team knows what's due and parts are ready when needed.

2.
Every asset is tracked in one centralized system.

Get real-time visibility of every machine across yards, depots and job sites, including service history, condition, usage, and where parts are, with a technician or in the warehouse.

3.
Visibility across the business improves coordination.

With fleet status, job data and technician availability in one system, teams aren't working from outdated information or conflicting assumptions.

4.
Equipment and rentals stay tracked from one system.

Centralized asset records mean rental periods, loaner machines and condition at return are tracked against the same asset history as everything else.

5.
Technicians are dispatched with full context, in real time.

Jobs are assigned and tracked from the moment they're logged, with the technician's location and availability visible to dispatch.

6.
Machine availability and job history are visible before a sale is quoted.

With asset and job data centralized, quoting and rental agreements can be checked against what's actually available and already scheduled.

7.
Every safety check and inspection is logged and auditable.

Checklists, inspection results and timestamps are recorded against each job, building the audit trail compliance reviews require.

8.
Reports and reminders happen automatically.

Completion PDFs, service reminders and support requests are generated and tracked in the system, not chased down manually.

Key capabilities

Smart Maintenance Scheduling

Automated scheduling keeps you ahead of every service interval and inspection, with parts ready when needed and proactive updates for site teams.

Spare Parts & Inventory Management

Track parts across your warehouse, depots and service vehicles, so stock shortages don't delay a repair and nothing goes missing between locations.

Meter and Usage-Based Maintenance Triggers

Trigger maintenance by runtime hours or usage, not just the calendar, so service happens based on how hard a machine is actually being run.

Compliance Checklists & Audit Trails

Run standardised safety checks and inspections on every job, with every result, photo and timestamp logged automatically, building the audit trail compliance reviews require.

Real-Time Asset Visibility

See every machine across yards, depots and job sites, with service history, usage and parts location all in one place.

Instant Service Reports

Completion PDFs are sent the moment a technician closes the work order on-site, showing hour meter readings, parts used, inspection results and photos.

Back Office Visibility

Complete fleet visibility, downtime and reliability metrics, and inventory control, all from one view.

Technician Mobile Access

All job and asset info available on the technician's phone, with instant part lookups and less paperwork.

Enforced Data Capture for Warranty Claims

Require specific sensor readings or firmware versions before a job can close.

Multi-Branch Asset Visibility

See equipment, jobs and inventory across every branch or depot from one view, not managed separately per location.

Dispatch & Job Tracking

Assign jobs to the right technician and track status from the moment it's logged to the moment it's closed.

Customer-Facing Proof

Customers get proof of completion and upcoming service reminders, reducing disputes and missed renewals.

Who is this for

This is for you if:

You're a dealer or distributor managing inventory and customer relationships across branches
You're an aftermarket operator running service, repair or rental operations
You're a fleet owner with in-house maintenance, responsible for maximizing uptime on your own machines
You operate or maintain construction and earthmoving equipment, such as excavators, dozers, loaders and graders
You maintain field or facility equipment in oil, gas, energy or utilities, across remote sites and distributed crews
You service agricultural or forestry equipment, such as tractors, harvesters, sprayers or skidders
You maintain production-critical assets in a manufacturing plant or industrial site
You operate cranes, forklifts, straddle carriers or other heavy-handling equipment at ports or terminals