Automated Ticket Generation
Automatically generate tickets from incoming emails or messages, or let customers submit requests by phone, email, online form or the customer portal, so nothing gets missed regardless of how it comes in.
Centralized Asset Management
Keep service contracts, customers, equipment and maintenance schedules in one central database for easy access.
Proactive Maintenance
Set up predictive maintenance cycles to anticipate equipment failures and schedule maintenance in advance, before issues arise.
Health & Safety Compliance
Get automatic alerts for upcoming inspections and compliance deadlines, with all compliance documents stored and managed centrally.
Maintenance Scheduling, Visibility & Alerts
See a full, filterable list of upcoming maintenance for every asset, with a clear visual view of what's due and overdue, plus instant alerts so nothing slips through.
Spare Parts & Mobile Inventory Tracking
Monitor spare part purchases and usage in real time, with customizable stock thresholds for bins and parts. Technicians can view and deduct parts from their own mobile inventory while completing a job, keeping central stock records accurate without separate manual updates.
Service Contract SLAs
Make sure field reps know the response times, service windows and deliverables tied to each customer's contract before they arrive on-site.
Inspection Checklists
Record inspection and testing results through structured checklists, with issues flagged for immediate attention.
Digital Signatures
Capture a customer's signature or acknowledgment of job completion, right on-site.
Reporting & Data Visualization
Build personalized, role-based reports, including budget tracking to spot cost-saving opportunities, turned into graphs, charts and widgets, and filtered by timeframe, region or job type.
Better Resource Allocation
See upcoming maintenance locations and overdue jobs at a glance, to optimize routes and plan technician time efficiently.
Tenant Customer Portal & Live Updates
Give tenants a self-service portal to schedule appointments and stay informed, with live updates showing real-time progress on their requests.
