For service and maintenance teams weighing license cost, scheduling add-ons, portal licenses and implementation, with each Microsoft claim linked to its source.
Dynamics 365 Field Service is a powerful, enterprise-grade field service application for organizations already invested in Microsoft, with strong agreements, assets and scheduling. FieldEx is a field service and asset management (FSM+CMMS) application. As a Dynamics 365 Field Service alternative, it suits service and maintenance teams that want automatic assignment, a customer portal and setup included. It all comes in one per-user price, billed monthly or annually.
If your business already runs on Microsoft Dynamics 365 and has admins or a partner, Dynamics 365 Field Service may be a better fit. FieldEx is for service and maintenance teams that aren't standardized on Microsoft and want setup and training included.
Microsoft publishes its prices, so the license cost can be compared directly. Automatic scheduling and portal users cost extra on top.
| FieldEx | Dynamics 365 Field Service | |
|---|---|---|
| List price per user | US$85 a month, top published price | US$105 a month, paid yearly (Microsoft pricing) |
| Automatic scheduling | Included | Resource Scheduling Optimization, US$30 per resource (Microsoft pricing) |
| Customer portal logins | Included | Power Pages user capacity (Microsoft Learn) |
| Billing | Monthly or annual | Paid yearly (Microsoft pricing) |
| Typical implementation | Standard setup included | G2 reviewers: 4 months (G2) |
Dynamics 365 Field Service is deep, well integrated with Microsoft's tools, and strong on agreements and scheduling.
Agreements that run themselves. Agreements generate work orders on a recurrence and can book them to a preferred resource automatically (Microsoft Learn).
Smart scheduling help. The schedule assistant recommends resources by availability, skills and location, and the schedule board shows routes and traffic (Microsoft Learn).
Customer self-scheduling. Customers book, reschedule and track the technician in a Power Pages portal (Microsoft Learn).
Microsoft integration. G2 reviewers value its "easy integration" with other Microsoft apps, and rate its ease of setup 8.0 out of 10 (50 reviews) (G2).
Teams move when the license bill, the add-ons and the partner project outgrow the value of staying inside Microsoft.
For 100 technicians and 5 office users, Dynamics 365 Field Service at US$105 per user comes to US$132,300 a year (Microsoft pricing). At the top of FieldEx's published prices, the same team costs US$107,100, before volume discounts (FieldEx Pricing).
In Dynamics 365, the schedule assistant recommends resources and the dispatcher books them. Fully automatic scheduling is the paid Resource Scheduling Optimization add-in (Microsoft Learn), at US$30 per resource a month (Microsoft pricing). FieldEx assigns each new job on skills, zone and availability, then to the nearest, least busy technician.
Microsoft lists Field Service as "paid yearly" (Microsoft pricing). Choose monthly or annual billing, with no minimum term and no notice period: you simply don't renew when your term ends. Annual billing costs less than monthly.
Microsoft's portal runs on Power Pages (Microsoft Learn), and external users who log in need Power Pages authenticated-user capacity (Microsoft Learn). The FieldEx customer portal shows customers their jobs, equipment and upcoming maintenance, and lets them raise requests and reschedule.
G2 reviewers report an average of 4 months to implement (G2). One Microsoft partner quotes US$25,000 to US$250,000 and 3 to 6 months for a traditional implementation (Rand Group). FieldEx setup, onboarding and training are free (FieldEx Pricing).
Dynamics 365 agreements generate work orders from a recurrence pattern, such as every week or every first Monday (Microsoft Learn). Connected Field Service, an add-on, can raise work orders from IoT device alerts (Microsoft Learn). FieldEx plans run on dates, meter readings or whichever comes first, and reschedule missed visits. Fixed calendar dates apply to time-based plans.
Dynamics 365 is broad and configurable, with strong assets and agreements. FieldEx includes automatic assignment, meter-based maintenance and the customer portal in its per-user price.
Details: Dynamics 365's schedule assistant can use a technician's live phone location in real-time mode (Microsoft Learn). Microsoft's Scheduling Operations Agent, in preview, suggests a better schedule for one technician at a time (Microsoft Learn).
| Capability | FieldEx | Dynamics 365 Field Service |
|---|---|---|
| Automatic assignment | Matched on skills, zone and availability, then nearest and least busy | Paid optimization add-in, or the assistant recommends (Microsoft Learn) |
| Shifts and leave | Technicians on leave or off shift are skipped automatically | Time off excluded from the schedule assistant (Microsoft Learn) |
| When no one matches | Backup groups tried in order, sharing jobs fairly | Not publicly documented |
| Visual scheduler | Drag-and-drop board with a backlog of unassigned jobs | Schedule board with Gantt, list and map views (Microsoft Learn) |
| Capability | FieldEx | Dynamics 365 Field Service |
|---|---|---|
| Customer assets | Customers, sites and assets in one hierarchy | Parent and sub-assets at functional locations (Microsoft Learn) |
| QR codes | Asset labels, plus public fault reporting that creates a job | Barcode and QR scans find or fill in records (Microsoft Learn) |
Details: Fixed calendar dates apply to time-based plans.
| Capability | FieldEx | Dynamics 365 Field Service |
|---|---|---|
| Triggers | Dates, meter readings, or whichever comes first | Agreement recurrence patterns (Microsoft Learn) |
| Creating the work | Work orders created ahead of the due date | Generated days in advance, optionally booked (Microsoft Learn) |
| Missed maintenance | Overdue work rescheduled automatically | Not publicly documented |
| Capability | FieldEx | Dynamics 365 Field Service |
|---|---|---|
| Contracts | Customer contracts covering assets and maintenance plans | Customer agreements with incidents, products and tasks (Microsoft Learn) |
| SLA tracking | Multi-stage SLA timers with at-risk and violation alerts | Work order SLAs with warning and failure times (Microsoft Learn) |
| Working hours | SLA clocks follow business-hours calendars | SLA times follow business hours (Microsoft Learn) |
| Capability | FieldEx | Dynamics 365 Field Service |
|---|---|---|
| Stock | Each technician's stock, with a full movement history | Truck stock, purchasing and returns (Microsoft Learn) |
| Transfers | Requests and transfers with multi-level approval | Transfers between warehouses and technician trucks (Microsoft Learn) |
| Parts on the job | Parts fitted are deducted from the technician's stock | Used products deducted from the truck warehouse (Microsoft Learn) |
| Capability | FieldEx | Dynamics 365 Field Service |
|---|---|---|
| What customers see | Jobs, equipment, upcoming maintenance and requests | Booking, rescheduling and technician tracking (Microsoft Learn) |
| Licenses for customers | Included | Power Pages authenticated-user capacity (Microsoft Learn) |
| Capability | FieldEx | Dynamics 365 Field Service |
|---|---|---|
| Inspections | Scheduled inspections, each tied to its checklist | Inspection forms inside work order tasks (Microsoft Learn) |
| Follow-up work | Checklist answers raise follow-up jobs and update asset status | Follow-up work orders created from the mobile app (Microsoft Learn) |
| Service documents | Branded PDFs generated automatically by job type and status | Service reports to review and share completed work (Microsoft Learn) |
| Capability | FieldEx | Dynamics 365 Field Service |
|---|---|---|
| Reports | Report tables you filter, group, export and schedule by email | Power BI reports, including a work order summary (Microsoft Learn) |
| Access control | Permission profiles, plus a hierarchy that limits what each team sees | Field Service security roles (Microsoft Learn) |
Microsoft details come from Microsoft Learn, the Dynamics 365 pricing page and Microsoft licensing pages, checked 14 Oct 2026. "Not publicly documented" means we found no mention there. FieldEx details come from its product documentation and FieldEx Pricing.
More on these FieldEx features: Scheduling and Dispatch, Preventive Maintenance, Service Requests and Customer Portal, Asset Management.
Budget for a yearly commitment, optional add-ons, portal capacity and, usually, a partner.
FieldEx includes automatic assignment, the customer portal, setup and training in its per-user price.
At list prices, FieldEx costs less a year in licenses, before its volume discounts, and needs no scheduling add-on.
The team priced here: 100 technicians plus 5 office users, 1,000 assets, over 12 months, at published US-dollar list prices captured 14 Oct 2026.
| FieldEx | Dynamics 365 Field Service | |
|---|---|---|
| Technicians | 100 × US$85 | 100 × US$105 |
| Office users | 5 × US$85 | 5 × US$105 |
| 12-month licenses | US$107,100 | US$132,300 |
| Automatic scheduling | Included | US$36,000 a year (100 × US$30) |
| Customer portal logins | Included | Power Pages capacity, extra |
| Setup and training | Included | Partner or in-house |
| Billing | Monthly or annual | Paid yearly |
FieldEx is likely to cost less to own. Dynamics 365 adds the optimization add-in, portal capacity and partner fees to the license total above (Rand Group). Once we know your requirements and your data is ready, FieldEx can be implemented in as little as a week with standard features for small businesses.
G2 reviewers report about 4 months for Dynamics 365 Field Service. FieldEx includes standard implementation and training.
Microsoft doesn't publish a timeline. G2 reviewers report an average of 4 months to implement (7 responses) (G2). Partner Rand Group quotes 3 to 6 months for a traditional implementation and 6 to 12 weeks for a rapid one. It puts the cost at US$25,000 to US$250,000 (Rand Group).
Once we know your requirements and your data is ready, FieldEx can be implemented in as little as a week with standard features for small businesses. Larger setups and custom work take longer. Customers, sites, assets and job history can be uploaded. FieldEx helps with setup, and training is included (FieldEx Implementation).
Microsoft lists Field Service as paid yearly. FieldEx offers monthly or annual billing.
Field Service, Contractor and Resource Scheduling Optimization are each listed as "paid yearly" (Microsoft pricing).
Choose monthly or annual billing, with no minimum term and no notice period: you simply don't renew when your term ends. Annual billing costs less than monthly.
Both apps guide technicians through their work orders. FieldEx keeps every license the same price, app included.
The Dynamics 365 Field Service mobile app runs on iOS, Android and Windows and guides technicians through assigned work orders (Microsoft Learn).
In the FieldEx app (Android and iOS), technicians:
FieldEx has customers in 16 countries, onboarding online everywhere and in person in Singapore and Malaysia.
Live in 16 countries
Online onboarding for every region
Local help on site in Singapore and Malaysia
Tickets and email reach FieldEx support around the clock, alongside an in-app AI assistant (FieldEx Implementation). Every field label can be renamed. Every FieldEx license costs the same, for technicians and office users alike, and includes the mobile app.
Plan around your yearly renewal, then move in five steps.
More on moving systems: FSM System Replacement. Still choosing? Read FSM vs CMMS. Then see our Field Service Management Software guide.
Check your renewal date. Field Service is paid yearly (Microsoft pricing).
Map your agreements. FieldEx reviews your agreements, assets, incident types and schedules, and says early if it isn't a fit.
Upload your records. Customers, sites, assets and work history can be uploaded.
Rebuild your plans on dates, meter readings or both, with SLA packages per job type.
Train and go live, one region at a time (FieldEx Implementation).
Dynamics 365 Field Service is a strong choice for organizations already standardized on Microsoft. FieldEx is for service and maintenance teams that want a lower license bill, automatic assignment, a customer portal and setup included, billed monthly or annually.
Book a demo with your own agreements and assets to see the fit.
Mostly cost and complexity: a yearly license, an add-on for automatic scheduling, portal capacity, and a partner for setup.
At list prices, yes, for the licenses: US$107,100 a year against US$132,300 for 105 users, before FieldEx's volume discounts. FieldEx also includes automatic assignment, the portal, setup and training.
Microsoft lists a free trial (Microsoft pricing). FieldEx offers a 14-day free trial with no credit card.
Yes. Plans run on dates, meter readings or both, and create the work orders ahead of time.
There's no setup fee. Once we know your requirements and your data is ready, FieldEx can be implemented in as little as a week with standard features for small businesses. Larger setups and custom work take longer. Custom workflows and integrations are quoted separately.
FieldEx can connect to any open system through REST APIs and has connectors for QuickBooks and Xero.
FieldEx wrote this comparison. Each Microsoft statement links to a Microsoft page, G2 or a named partner.
