Chubb enhanced their field operations powered by FieldEx

Growing Fast, Struggling to See Clearly

‍As operations expanded, Chubb faced mounting issues in managing field teams, scheduling tasks, and maintaining service levels — all while relying on fragmented, manual systems.

• No real-time task visibility
  Planners had to wait until the end of the day for technician updates, slowing down operations and decision-making.
• Limited asset tracking
  The company lacked clear oversight of equipment movement and usage, risking inefficiencies.
• Communication delays
  Technicians couldn’t update task status while on the go, causing confusion and slower response times.
• Lack of proof of completion
  Photos and updates were sent through WhatsApp, making traceability and reporting difficult.
• Manual time & overtime tracking
  Timecards were error-prone and easy to manipulate, affecting payroll accuracy.
• Heavy reporting workload
  Preparing weekly reports involved multiple systems and manual processes.
• Rigid task scheduling
  The lack of flexible scheduling made it difficult to handle urgent or same-day tasks efficiently.
• SLA penalties from delays
  Poor tracking led to SLA breaches, costing Chubb both revenue and reputation.
• Paper-based processes
  Technicians relied on paperwork prone to damage or loss, reducing data reliability.
• Disjointed platforms
  Multiple tools increased operational costs and made it hard to maintain unified visibility.
• Incomplete SOPs and forms
  Jobs often had to be revisited due to missing forms or skipped SOPs.
• No access to task history
  Technicians couldn’t review past job logs, limiting efficiency in recurring issues.

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FieldOps Made Smarter with FieldEx

‍To unify operations and gain real-time control, Chubb adopted FieldEx — automating task tracking, enforcing SOPs, and eliminating paper-based inefficiencies.

• Live task and technician visibility
  A centralized dashboard gives planners instant insights into active, pending, and completed jobs.
• Built-in asset tracking
  Chubb can now monitor asset movements, compliance, and utilization in real time.
• Streamlined technician communication
  In-app chat and auto-status updates keep teams aligned without relying on external messaging.
• Proof of completion, built in
  Technicians upload mandatory photos directly in the app, ensuring verified job completion.
• Accurate, automated time tracking
  Geolocation logging removes manual input, securing accurate work hour and OT claims.
• Frictionless reporting
  With drag-and-drop templates, reports can be scheduled or exported in one click.
• Smarter scheduling
  Tasks are auto-assigned based on skill, availability, and location — improving speed and efficiency.
• SLA compliance reminders
  Automated alerts ensure no job falls through the cracks, helping Chubb avoid costly SLA penalties.
• Digital-first workflows
  All forms, checklists, and reports are now paperless — secure, retrievable, and real-time.
• SOP enforcement and audit logs
  Jobs can't be marked complete unless all SOP steps are fulfilled. Every task action is recorded.
• Technician insights and performance data
  Timecards and job histories provide a full view of team utilization and task efficiency.
• All-in-one operations
  FieldEx replaced fragmented systems with one integrated platform, improving interdepartmental coordination and reducing costs.

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Real reviews from the people using FieldEx

Full Visibility. Better Service. Lower Cost.

Since deploying FieldEx, Chubb has unlocked real-time operational control, optimized technician workflows, and dramatically reduced manual admin.

Improved scheduling and SLA compliance

Teams can now handle urgent jobs flexibly and proactively avoid penalties.

Real-time visibility across all tasks

‍From the dashboard to the field, operations are now fully transparent and trackable.

Lower operational costs

‍Replacing manual systems and multiple tools with FieldEx streamlined operations and cut overhead.

Stronger technician performance

‍Automated time tracking, task history access, and enforced SOPs helped drive productivity and consistency.

Confidence in reporting and compliance

‍With accurate data and auto-generated reports, Chubb now runs a leaner, smarter field service operation — built to scale.

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