Product Features

One product to rule them all

This is the list of features that FieldEx offers

1. Work order management

Job Assignment

Assign repair jobs automatically to the right technician

Attachments

Attach photos, videos, and documents to service requests

Digital Signature

Get digital customer and technician signatures for approvals

Real-time Updates

Get real-time updates on service progress

Job Order Templates

Set up template base job creation for common machine issues

Travel time & Mileage

Track technician travel time and mileage for jobs

2. Asset management

Detailed Records

Keep detailed records of all machines in one place

QR & Barcode Scans

Scan QR codes or barcodes to instantly access machine details

Contracts

Store and manage service contracts for each machine

Running Hours

Log running hours of machines

Routine Maintenance

Set up routine maintenance schedules to keep machines running

Service & Repair History

View full service and repair history for each machine

3. Preventive maintenance

Maintenance Schedule

Schedule regular maintenance to prevent breakdowns

Reminders

Get automatic reminders for upcoming service dates

Alerts

Receive alerts when maintenance is overdue

Maintenance Plans

Use ready-made maintenance plans for different machines

Job Order Automation

Automatically create service jobs when maintenance is due

4. Inventory & spare parts

Spare Parts Storage

Manage spare parts storage in a digital system

Parts Movements

Track stock levels and part movements across locations

Parts Records

Keep a record of parts used in each repair job

Spare Parts Transfer

Transfer spare parts between locations easily

Approval

Require approval before moving high-value parts

Parts History

See a history of all parts transactions

Stock Availability

Monitor real-time stock availability

Stock Limit

Avoid running out of essential parts

5. Inspection

Custom Checklist

Create step-by-step checklists for machine inspections

Checklist Organization

Organize checklists with multiple sections and questions

Condition Updates

Update machine condition during routine checks

Job Order Automation

Automatically generate service jobs from inspection results

Templated Checklist

Use templates to standardize inspections and repairs

6. Reports & insights

Ready-Made Reports

Get ready-made reports on service performance

Share & Access

Share reports with your team or customers easily

Customize Reports

Customize reports to track key machine data

Export Reports

Export reports in different formats

Dashboard Reports

View important insights on standard dashboards

7. Customer management

Customer Information

Store customer details and service history in one place

Customer Category

Categorize customers based on service needs

Location

Assign jobs based on customer locations

Contracts & Assets

Link customers with their service requests, contracts, and machines

Warranty & Service Agreements

Manage warranty and service agreements for each customer

8. Service level agreement

Business Hours

Set different business hours for different customers

Custom Response

Define response and repair times for each service contract

Multi-Level SLA

Manage multiple service agreements at the same time

Automated Alerts

Get automatic alerts if service deadlines are missed