Hills elevated operational efficiency through FieldEx integration

As the company grew, so did the complexity of managing customer demand and internal workflows. To stay ahead, Hills realized the need for an integrated solution that would streamline operations, enhance real-time visibility and improve team efficiency. The challenges they faced included:

Imprecise Data

• Manual reporting, data entry and processing increased errors and inaccuracies in business records and reports, leading to financial discrepancies, compliance issues and poor decision-making based on faulty data.

Poor Job Visibility 

• It took a few days to gain visibility on jobs completed, which meant customers could not be updated promptly on issues resolved immediately.

Poor Team Visibility

• Poor team visibility due to lack of real-time data of team members (eg availability, proximity, location, skillset) meant job assignment delays. 
• Assigning tasks randomly possibly meant extra travel costs, delays and costly errors caused by mismatching of skills.

Lack of Real-Time Monitoring

• Lack of real-time data and updates hindered time-critical maintenance responses essential to patient engagement technology.
• It was a challenge to stay agile and responsive to changing market demands.

Inaccurate Inventory

• Manual methods for tracking stock levels and restocking schedules caused errors and delays, which led to inefficiencies in inventory management. 
• Inaccurate information on stock availability and demand caused difficulty in meeting customer expectations and optimize supply chain operations.

Lack of Customer Update

• Insufficient communication relay led customers to frequently inquire about ticket status or await progress updates, which detrimentally affected overall customer satisfaction.

Enter FieldEx

FieldEx helped Hills by seamlessly integrating critical data and automating key processes so Hills could operate more efficiently, deliver timely customer updates and maintain its commitment to excellence in patient care.

￭ Data Integration: All-in-One Platform   

FieldEx serves as an all-in-one platform that consolidates various data streams, such as job orders, inventory, reports, invoices, forms, customer feedback and metrics, onto a single dashboard. This centralized approach facilitates easy access to accurate data, efficient workflow organization, and optimized resource allocation, helping you turn up efficiency and productivity while building and enhancing customer relationships. 

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“FieldEx was quick to grasp Hills’s operations model and ensure that the platform met our needs in a short duration, particularly the requirement to provide a dashboard view of current and completed jobs by hospital sites. These dashboards displayed on televisions in our offices have provided visibility on the jobs received and resolved across different states and hospitals and this has been tremendously valuable for us in restrategizing resource planning.” ‍

– Troy DiDomenico, Head of Operations, Hills Limited

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￭ Digitize for Efficiency 

FieldEx helped Magnum transition to digitalization. Digital documents offered enhanced manageability, searchability and shareability compared to physical paper, resulting in improved workflow efficiency and faster access to information. This shift also reduced expenses related to purchasing, storing and managing paper documents, while minimizing environmental impact.

￭ Advance Through Automation   

FieldEx efficiently creates workflows, checklists, job orders and inventory reports, enhancing efficiency and precision. Automation facilitates instant data collection and analysis, enabling quicker responses to customers and stakeholders while minimizing the risk of errors or non-compliance. Ultimately, these empower companies to make informed, data-driven decisions for overall business success.

￭ Leverage Real-Time Data

FieldEx offers instant access to real-time data, providing immediate visibility into your operations, including job progress updates, team locations, inventory movements and stock levels. Real-time data also offers valuable insights into performance metrics, enabling prompt responses to customer inquiries or complaints. In essence, leveraging real-time insights enhances performance, elevates customer experience and fosters competitive advantage.

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“FieldEx has enabled us to collect and analyze data from forms, checklists, notes, photos, and digital signatures. We have also empowered our technicians to create and resolve issues via the FieldEx mobile app, which has been a value add to our customers.” ‍

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￭ Inventory & Parts Visibility 

Easily monitor warehouse inventory and check product or part availability. Utilize the 'bin transfers from location/location' feature to move parts and record warehouse transactions. Receive system notifications when inventory levels are low to prevent stock-outs or overstocking.

￭ Team Visibility & Smart Assignment 

Smart assignment pairs up the most suitable field agents with specific tasks based on skill sets, availability and proximity. This way, you’ll never lose track of your team. 

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“It was challenging to know when a technician was headed to or currently present at which hospital, but now the planners have the information at their fingertips to quickly assign work to the best-suited team member.” ‍

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￭ Enhanced Customer Engagement: End Customer Portal

The end customer portal empowers customers by providing transparent and up-to-date information, ensuring clarity and transparency. Additionally, this portal automatically sends immediate emails upon job completions, enhancing the overall customer experience and leading to greater customer satisfaction.