Sterra: mileage claim costs cut by 50% with FieldEx

Woman relaxing on a sofa with a glass of water

INDUSTRY

Retail

COMPANY SIZE

51-200 employees

COUNTRY

Singapore

PROBLEM SOLVED

After-sales service

REPLACED

Spreadsheets, paper, manual mileage logs

FIELDEX FEATURES USED

Job tracking, GPS check-ins, mileage logs, checklists

Sterra is a Singapore-based wellness brand known for its minimalist, high-tech home and office products, ranging from air purifiers to massage chairs. With a growing presence in Southeast Asia, Sterra brings innovative wellness solutions into everyday spaces, helping people live and work better.

THE CHALLENGES

Scaling fast, losing visibility

Sterra’s products were innovative, but its field operations struggled to keep up with rising demand. Outdated processes and poor visibility made it harder to maintain service quality.

Job Progress Hard to Track: Service requests were monitored through spreadsheets and manual updates, which delayed decisions and hurt reporting accuracy.
Manual Processes Slowed Everything Down: Paper-based systems caused errors and wasted team capacity as daily operations grew more complex.
Technician Management Lacked Structure: Without real-time insight into technician locations or performance, jobs were misassigned and delays became common.
Inaccurate Mileage Tracking: Manual mileage logs led to claim errors and unnecessary reimbursement costs, hurting cost control and transparency.

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Before and after FieldEx

Operational Area	Before FieldEx	With FieldEx
Job Tracking	Service requests were monitored through spreadsheets and manual updates.	Job statuses, technician activity and customer feedback are visible in real time.
Technician Assignment	Little insight into technician locations or performance, so jobs were misassigned and delayed.	GPS check-ins and auto-matching by skill and proximity assign the right technician faster.
Mileage Claims	Manual logs caused claim errors and unnecessary reimbursement costs.	GPS-based mileage logs cut errors and brought reimbursement costs down by 50%.
Daily Processes	Paper-based systems created errors and wasted team capacity.	Job orders, checklists and reporting run in one platform, saving time and improving accuracy.

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THE SOLUTION

How Sterra uses FieldEx

Sterra uses FieldEx as an all-in-one field service platform to gain visibility, automate routine tasks and get more from its technicians.

Live Job Tracking: Real-time visibility into job statuses, technician activity and customer feedback replaces messy spreadsheets.
Smarter Job Assignments: GPS check-ins and auto-matching by skill and proximity help the team assign the right technician to each job faster, cutting delays.
Automated Mileage Tracking: GPS-based mileage logs replace manual entries, which reduces errors and reimbursement costs.
Streamlined Job Workflows: Job orders, checklists and technician reporting run through the platform, freeing up time and improving accuracy.

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THE RESULTS

Results at Sterra

With FieldEx in place, Sterra now runs its field operations from one platform, with clearer visibility and lower costs.

55% Boost in Operational Efficiency: Teams spend less time on manual updates and admin, and more time on jobs.
50% Lower Mileage Claim Costs: GPS-based logs replaced manual entries, which cut claim errors and unnecessary reimbursements.
Clearer Control Over Service Quality: With live visibility of jobs and technicians, managers can make decisions faster and report more accurately.

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Real reviews from the people using FieldEx

FieldEx is reviewed by real users on Capterra, an independent software review platform. Read what other field service and maintenance teams have to say on Capterra.