AlanDick Brunei: telecom field teams managed with FieldEx

[ the following is the transcipt from the 2024 AlanDick testimonial video on YouTube ]

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I've had quite an extensive career working throughout Southeast Asia and Australia; in countries, in Southeast Asia, such as Malaysia, Singapore and Brunei, mainly.

This has been over the last 20 years. I've worked in various sectors including power and telecommunications, so that’s both on the design point of view and also construction. The companies that I've worked for include Transfield Engineering and Downer Engineering, which are two quite large Australian companies, multinationals, and also AlanDick & Company Malaysia and AlanDick & Company Brunei, which is where I currently work.

AlanDick is a telecommunication system integrator. We work in the telecommunications sector in areas such as radar cellular networks, enterprise networks and telecommunications, and also broadcast. So it's quite a wide band of industries that we work in.

We service clients in oil and gas, the telco industry and also government agencies.

For our company ... because we operate in the field and in the office, we have up to 26 people moving around the country on various work sites, so we have to get them organized in the morning, we have to make sure people go to different locations, some of them offshore, some onshore, so the organization and getting the people in the right place is quite important.

It gives myself and the people in the office some degree of visibility when we dig into it, as far as where the guys are and what they're doing. It's very useful for getting reports about what's happened during the day at the end of the day. If there's any issues we can be made aware of that quite easily by looking into the system, so yeah, it's been very helpful. It’s given us visibility while not being too intrusive to what the guys are doing. It's good to be able to have that sort of aspect of management and the tool helps us with that.

It's helped us from that aspect because we work in the oil and gas industry specifically, we have a lot of compliance as far as the tools we use, the equipment, the measurement tools have to be inspected, even the training for the guys it’s periodically renewed. So FieldEx helps give us that database and the reminders that we need to make sure all this is done so as to not interrupt our work and slow it down.

All those certifications are mandatory for us to do, so it helps us manage that aspect of the work.

In Brunei itself, we work offshore as well, but in Brunei itself we work for people like Ministry of Defense, Shell, the telecommunication operator in Brunei, which is UNN, so it helps them because we become more efficient. Basically they see the delivery of sites when they're expecting it, we can track it ourselves, so it's very useful from a client's point of view when it makes their contractor more efficient and that's what we’re finding.

It’s great being associated with FieldEx, and we look forward to working with them more in the future.

Stephen Macpherson, Country Manager at Alan Dick Brunei

INDUSTRY

Telecom infrastructure

COMPANY SIZE

11-50 employees

COUNTRY

Brunei

PROBLEM SOLVED

Multi-site operations

REPLACED

Manual scheduling and compliance tracking

FIELDEX FEATURES USED

Scheduling and dispatch, inspections, certification tracking, reports

AlanDick has been a key player in Brunei’s telecom sector since the late 1970s, delivering high-performance RF products and infrastructure services across industries like oil & gas, defense, and broadcast. With operations in Southeast Asia, they support critical systems ranging from cellular and data networks to radar and enterprise comms.

What AlanDick Brunei says about FieldEx

★★★★★
5.0
"It is easy to access, easy to use especially on assigning task, record the inventory and assets. Being able to monitor the preventive maintenance of the assets."
AA
Aimie A.
Technical Executive
Read on Capterra

THE CHALLENGES

High-stakes projects, low operational visibility

Despite their technical expertise, AlanDick Brunei struggled to manage field teams, track progress and stay compliant, which risked costly delays and inefficiencies.

Complex Team Coordination: With up to 26 team members deployed daily to onshore and offshore sites, scheduling and dispatching was a major challenge.
Lack of Real-Time Visibility: Operations lacked transparency, making it hard to track field activities and job progress, which often led to delays and added costs.
Manual Compliance Tracking: Equipment inspections and training certification renewals were tracked by hand, which left compliance gaps and increased safety risks.
Cumbersome Reporting: Creating personalized, actionable reports was time-consuming, and management depended on others to compile and send them, which slowed decisions and limited cost-saving insights.
Weak Customer Transparency: Without a system for live updates, clients had little visibility into service progress, which made it harder to keep them informed and confident.

“We have to make sure people go to different locations – some of them offshore, some onshore, so the organization and getting people at the right places is quite important.”

– Stephen Macpherson | Country Manager, AlanDick Brunei

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Before and after FieldEx

Operational Area	Before FieldEx	With FieldEx
Team Coordination	Scheduling and dispatching up to 26 daily deployments was a major challenge.	Automated task assignment by skill, availability and proximity gets technicians to the right sites on time.
Visibility	Little transparency over field activities and job progress, which led to delays and added costs.	A live dashboard shows technician locations, job progress and inventory movements.
Compliance & Certifications	Manual tracking of inspections and training renewals created compliance gaps and safety risks.	Tool inspections, SOP audits and certification renewals are scheduled, tracked and updated automatically.
Reporting	Personalized reports were time-consuming to produce, which slowed decisions.	Scheduled reports arrive in management’s inbox every month, with charts and filters by region, timeframe or job type.
Client Updates	Clients had little visibility into service progress.	Clients receive real-time updates through the FieldEx portal.

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Stephen Macpherson shared how FieldEx continues to anchor AlanDick Brunei's day-to-day operations in a review on G2:

"Asset management is still what we rely on most. Being able to track maintenance milestones and certifications against each asset is central to how we work, especially in oil and gas where inspections are mandatory... Reports have also improved, and management now uses scheduled weekly reports to stay ahead of upcoming milestones."

He also noted that while custom reporting initially presented a learning curve, collaborative support from the FieldEx team quickly tailored the setup to fit AlanDick's exact reporting workflows.

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THE SOLUTION

How AlanDick uses FieldEx

AlanDick Brunei uses FieldEx as an all-in-one platform for real-time visibility, smarter scheduling and stronger compliance tracking.

Smart Scheduling and Dispatch: Tasks are assigned automatically based on skill, availability and proximity, so technicians reach the right sites on time.
Live Operations Dashboard: Real-time data gives the office team full visibility into technician locations, job progress and inventory movements.
Automated Compliance and Certifications: FieldEx schedules and tracks tool inspections and SOP audits, and keeps staff certifications and training renewals up to date automatically. That helps the team meet safety and regulatory standards with less risk of breaches.
Custom Reports and Visual Dashboards: The team can generate reports as tables that can be filtered, grouped and exported.
Customer-Facing Transparency: Clients receive real-time service updates through the FieldEx portal, which builds trust and communication at every step.

“FieldEx gives myself and the people in the office some degree of visibility ... while not being too intrusive to what the guys are doing.”

– Stephen Macpherson | Country Manager, AlanDick Brunei

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THE RESULTS

Results at AlanDick Brunei

With FieldEx in place, AlanDick Brunei has streamlined field operations, improved compliance and strengthened its client relationships.

Sites Delivered When Clients Expect Them: Fewer dispatch delays mean clients see sites delivered on schedule, which helps them trust AlanDick Brunei as an efficient contractor.
Audit-Ready Compliance: Inspections, certifications and safety processes are timely and automated, so compliance no longer interrupts or slows down the work.
Reports Delivered, Not Requested: Management receives the reports it needs by email every month, with no need to access the system, so decisions don’t wait on someone compiling the data.