Sime Industrial: verified jobs and live technician tracking on FieldEx

Big machines, bigger chaos behind the scenes

As Sime Industrial’s field operations scaled across Asia Pacific, managing daily workflows with disconnected tools became harder and harder.

• No Way to Verify Jobs: Staff could say a job was done, but nothing backed it up, which made it hard to trust the records.
• Jobs Scattered Across Tools: Planners juggled Excel, WhatsApp and other disconnected tools just to manage jobs.
• Limited Visibility on the Ground: There was little insight into where technicians were or how jobs were progressing.
• Manual Claims: Claims were processed from handwritten notes and scattered messages.
• Hard to Recognize Top Performers: Without reliable records, field productivity was difficult to measure, and high performers couldn’t be recognized with confidence.
• Slow Updates, Growing Pressure: Data gaps and delayed updates put increasing pressure on planners.

“Our service operations were juggling with multiple tools; Excel sheets and WhatsApp, among others, just to keep track of technician activity, job progress and mileage claims. It was messy, reactive and time-consuming.”

‍- Mizhar Mustafa Kamal | Central Planner, Sime Industrial

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Before and after FieldEx

How Sime Industrial uses FieldEx

Sime Industrial uses FieldEx as a single platform for planning, visibility and reporting, which gives its team control over complex field operations.

• Real-Time Job Tracking: Job updates, statuses and time logs now sit in one place, so planners no longer bounce between spreadsheets and chats.
• Technician Visibility at a Glance: Live technician locations and task progress appear in one view, so planners can respond faster without relying on texts or calls.
• Faster Reporting: Management reports that once took hours are now a few clicks away, with accurate data on job durations, coverage and technician performance.
• Simpler Claims: Mileage and job claims are backed by real-time logs, which cuts manual checks for both planners and technicians.
• Productivity Insights: Detailed logs make it easier to show technician performance and spot inefficiencies that were hard to see before.
• Proof That Work Was Done: Every job carries its status, time log and technician location, so completed work can be checked and not taken on trust.
• Works Offline: Technicians can open a job on site, fill in the key information without a network connection, and complete the rest once they’re back online.
• Built for Sales and Technicians: Sime Industrial’s vision is to run FieldEx across both teams, so management can see all completed work in one place.

“It was much clearer what was happening on the ground, who’s doing what, where they were, and how long jobs actually took.”

‍- Mizhar Mustafa Kamal | Central Planner, Sime Industrial

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