Discover how EC Solutions, a technology services provider, simplified equipment replacement and gained full visibility into its asset records with FieldEx.
￭ Manual Record Updates: Whenever a part or a full machine was replaced, someone had to manually update the records in the office to keep track of how components were linked together and their service history.
￭ Errors During Multi-Part Swaps: Replacing several parts during a single site visit often led to mistakes, missing records and incomplete logs of what was replaced.
￭ No Clear View of Returned Equipment: Once equipment was removed from a site, there was no real-time way to see which storage bin it went to, or when its status changed to "not in use”.
￭ Inconsistent Sign-Offs and Reporting: Without a standard way to record why something failed (wear and tear vs damage, for example), and without consistent technician or customer sign-offs, it was hard to keep clean records for audits.
FieldEx gave EC Solutions a simple digital process for replacing equipment, letting technicians swap parts, update records automatically, and manage returned inventory directly from the field.
￭ Instant Job Creation via QR Code: Technicians scan a QR code on the equipment using the FieldEx mobile app, which instantly creates a dedicated "Asset Replacement" job.
￭ Simple Multi-Part Replacement Forms: A mobile form lets technicians tap "add" to record one or several part replacements in a single submission. This eliminates the need for multiple separate reports.
￭ Automatic Record Updates: As soon as the form is submitted, FieldEx automatically updates the equipment records, carrying over site and customer details to the newly installed part. Any linked parent-child asset relationships are also updated automatically, so office staff no longer need to manually search for and update linked assets.
￭ Automatic Status and Location Updates: Removed equipment is automatically marked as "not in use" and assigned to the correct return bin selected by the technician in the field.
￭ Digital Sign-Offs and Complete Records: Technicians and customers sign off digitally, and the reason for replacement is logged automatically. This creates a full, timestamped record of the entire swap.
With FieldEx on board, EC Solutions now has a simplified, structured way to manage equipment replacements, cutting out manual admin work. This level of transparency has given them full control over inventory and asset records.
￭ No More Manual Record Updates: Equipment records now update automatically, removing the need for manual office work after every replacement.
￭ Clear View of Returned Equipment: Instant status updates and automatic bin assignments give the team full visibility into where every piece of equipment is.
￭ Faster Fieldwork: QR code scanning and simple mobile forms let technicians complete even the most complex, multi-part replacements in minutes.
￭ Ready for Audits: Timestamped records of every replacement, failure reason and signature ensure the team always has complete, accurate documentation on hand.
￭ Peace of Mind: Automated workflows give the team the confidence and clarity to manage equipment across sites at scale.
Great customer support and good value for the money. The tool is easy to use, intuitive and customizable.
– Esteban F, Operations Manager | EC Solutions
FieldEx is reviewed by real users on Capterra, an independent software review platform. Read what other field service and maintenance teams have to say on Capterra.
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