Lift and elevator maintenance software for Malaysian lift contractors

Run the monthly service, the three-monthly comprehensive examination and the certificate renewal for every lift and escalator you maintain, with the report kept where the Department of Occupational Safety and Health (DOSH) expects to find it.

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Updated 15 Oct 2026

FieldEx scheduling board on desktop with a technician's inspection checklist open on the mobile app, as used by lift and escalator contractors

FieldEx brings field service management and a computerised maintenance management system (CMMS) together for elevator maintenance in Malaysia, for lift and escalator contractors and building owners. Each lift keeps its own history; monthly servicing, comprehensive examinations and certificate of fitness (CF) renewals are scheduled; breakdowns are timed; and every report stays with the lift.

What FieldEx does for Malaysian lift contractors

Under the 2024 certificate of fitness regulations, a lift in Malaysia needs a monthly service, a comprehensive examination every 3 months, an agreement of at least a year with a competent person and a CF that lasts 15 months. A contractor looking after hundreds of lifts is juggling all four dates for each one. FieldEx keeps them on the lift itself. Book a demo with your own lift list.

Each lift and escalator on record

One asset per lift, escalator and walkalator, with make, model, DOSH registration number, capacity, photos and attached drawings, in asset management.
Components under each unit, such as traction machine, controller, landing doors, ropes and safety gear, each with its own history.
Units grouped by building and client, with the building's address, map pin and management office contacts.
A QR sticker in the machine room, so the technician scans to open the lift's record and checklist.

Monthly service and three-monthly examination

Planned preventive maintenance (PPM) plans per lift that raise the monthly service and the three-monthly comprehensive examination as separate visit types, each with its own checklist, in preventive maintenance.
A shorter interval where the manufacturer's manual asks for one, set per unit.
Missed visits rescheduled automatically after a set overdue period, and every overdue visit visible on the dashboard.
Missed visits rescheduled automatically after a set overdue period.

CF dates and DOSH paperwork

The CF as a recurring certification with a custom 15-month frequency, the DOSH inspection result and the certificate attached, through compliance documentation.
Reminders by email, in the app or both, before each CF expires.
Contracts with start and end dates for each maintenance agreement, linked to the lifts and plans they cover.

Breakdowns and passengers trapped

Breakdown calls logged by your call centre, by the building through a branded portal, or by a QR code in the lobby without logging in.
Service-level agreements (SLAs) with stages for arrival and restoring service, set per client or per lift, with warnings before a target is missed.
A flag when a lift has a repeat breakdown soon after the last job, so it gets a senior technician.
Automatic assignment by skill, availability, shift, leave, service zone and live location, in work order management.

Technicians on the route

Jobs offered by skill, availability, shift, leave, service zone and live location, with a drag-and-drop scheduler, in scheduling and dispatch.
The FieldEx mobile app in English, Bahasa Malaysia and Chinese, with the lift's history, checklists, watermarked photos and the building manager's signature.
Van stock for each technician, with transfers, reorder alerts and parts booked to the lift, in spare parts inventory.

Reports for owners and your office

A branded portal where building owners and management offices see their lifts, last-serviced dates, upcoming asset maintenance, open breakdowns and downloadable job sheets, in service requests and the customer portal.
A job sheet PDF for every service and examination, with the parts, photos and time on site, emailed with a record of when it went out.
Reports on breakdowns per lift, SLA results, examinations done against scheduled and contracts by end date, exported or emailed on a timetable, in reporting and analytics.

Contracts and owner records

Maintenance contracts with start and end dates, linked to the units and maintenance plans they cover.
A branded portal where building owners see their units with last-serviced dates, upcoming asset maintenance, open callbacks and job reports, through service requests and the customer portal.
A completion PDF for each visit, and reports on callbacks per unit, response times and maintenance cost, exported or emailed on a schedule.

How often must a lift be serviced under DOSH's 2024 regulations?

At least once a month. The Eleventh Schedule of the Occupational Safety and Health (Plant Requiring Certificate of Fitness) Regulations 2024, P.U.(A) 99, says service and adjustment of lifts, escalators and walkalators shall be carried out not less than once a month, and regulation 8(2) requires the owner to ensure the equipment is maintained by a competent person following those procedures. DOSH's director-general repeated the rule in an interview with The Star on 11 September 2026: lifts must be serviced and adjusted monthly, with a comprehensive inspection at least once every 3 months.

Twelve services a year per lift, each one with a date and a technician that DOSH can check.

What FieldEx does about it

A monthly plan per lift: the service and adjustment visit is raised automatically every month, with the Eleventh Schedule items on its checklist.
Competent persons only: the visit requires the competent-person skill, so it is offered only to qualified technicians.
Each visit dated and signed: check-in and check-out times, checklist answers and the building manager's signature are recorded on the job.
Reminders for the office: sent before each test is due, so the inspection agency and the mechanic can be booked together.

How often must a competent person carry out a comprehensive examination of a lift or escalator?

Regulation 14(1) of the 2024 regulations requires a comprehensive examination by a competent person at least once every 3 months, or at the period in the manufacturer's manual, whichever is more frequent. Under regulation 14(2), the competent person must provide a comprehensive examination report with the particulars set out in the Fourteenth Schedule. The Star reported DOSH's figures of five lift-related accidents in 2024, 16 in 2025 and five up to June 2026.

The manual can shorten the interval, so the frequency belongs to each lift model, not to the whole contract.

What FieldEx does about it

Three-monthly or shorter: the comprehensive examination runs as its own visit type, quarterly or at the manual's shorter interval for that unit.
The report as the checklist: the Fourteenth Schedule particulars become the examination checklist, so the report is complete when the job is.
The report generated on completion: a PDF of the examination is produced when the job closes and can be emailed to the owner.
Defects raised at once: a failed item creates the repair job before the technician leaves.

How long is a lift's certificate of fitness valid, and can a lift run without one?

Under regulation 5(6) of the 2024 regulations, a CF, previously known as the PMA, is valid for 15 months from the date of inspection, and the Malay text adds that the periodical inspection must be carried out before the CF expires. DOSH's director-general told The Star that section 27D of the Occupational Safety and Health Act requires all lifting machinery, including lifts, to have a valid CF before it can operate.

A lift whose CF lapses has to stop, which makes the expiry date the most important date on the unit.

What FieldEx does about it

A 15-month certification: each lift carries its CF as a recurring certification with a custom 15-month frequency, counted from the inspection date.
Reminders before the lapse: they go out ahead of expiry, so the DOSH inspection is booked in time.
Status that shows the risk: the dashboard lists lifts whose CF is overdue or due in the next 7 days.
Category 5 forms ready to send: the completed test form is attached to its certification and can be downloaded for the inspector.

Must the building owner hold a lift maintenance agreement, and for how long?

Yes. Regulation 8(3) of the 2024 regulations requires the owner to enter into an agreement with a competent person for the servicing, adjustment and comprehensive examination of lifts, escalators and walkalators, and the agreement must last not less than one year.

For the contractor, that agreement is also the commercial contract, and it has to be renewed before it ends.

What FieldEx does about it

The agreement as a contract record: each agreement has its start and end dates, the lifts it covers and the PPM plans linked to it.
Lifts and contracts side by side: the contract is visible from each lift's record, and the lift list from the contract.
Renewal in view: contract reports list agreements by end date, so renewals are raised in good time.

What notices and machine room rules must a lift owner follow?

The Thirteenth Schedule of the 2024 regulations requires a notice in each lift, escalator or walkalator giving the contact details of a person to call in case of a service disruption. Machine rooms and pits may be used only for lift equipment, and no additional accessories may be added to the existing components unless a competent person permits it.

These are the items an officer sees first on a site visit.

What FieldEx does about it

Checked on every service: the monthly checklist includes the notice, the machine room and the pit, with photos attached to the job.
Unauthorised items flagged: a failed answer, such as storage in the machine room, raises a job for the building manager.
Changes approved first: any added accessory is recorded as a job with the competent person's approval attached.
Serious defects flagged: a failed answer on the checklist can set the unit's status, so a car taken out of service shows as such.

Where must lift examination reports and maintenance records be kept?

On site. The Eleventh Schedule of the 2024 regulations requires the comprehensive examination report to be kept on the premises where the lift, escalator or walkalator is installed. Regulation 20 requires the employer to keep at the place of work the documents on design verification, construction, installation and operation, and the records of testing, inspection, repair and alteration.

A contractor serving many buildings has to make sure each one holds its own records, not just the head office.

What FieldEx does about it

Records the building can open: the owner or building manager sees each lift's job sheets, examination reports and service history in the customer portal.
Print for the machine room file: each examination's PDF can be printed and filed on site after every visit.
Design and installation documents attached: drawings, installation records and alteration approvals are attached to the lift's asset record.

Must DOSH be told before a lift is repaired, and who may repair it?

Yes. Regulation 9(1) of the 2024 regulations requires the owner or occupier to give written notice to the officer or licensed person before carrying out repairs on any plant that requires a CF, and regulation 9(2) requires the repairs to be carried out by a competent person.

The notice has to go out before the work, so the repair job needs a step in front of it.

What FieldEx does about it

Notice first, repair second: tasks on the repair job can be ordered so the repair cannot start until the notice task is completed.
The notice attached: a copy of the written notice is attached to the job.
Competent persons on the job: the repair requires the competent-person skill before it is assigned.

Does a lift modernisation or alteration need DOSH approval?

Yes. Regulation 11(1) of the 2024 regulations says an owner must not make, or cause to be made, any alteration to plant requiring a CF without written approval from the Director General. DOSH's director-general also told The Star that lift installation must be carried out by competent companies approved by DOSH.

Modernisation projects run for weeks, with approvals, parts and several crews.

What FieldEx does about it

The modernisation as a project: the project holds its site, lifts, jobs, tasks and attachments, including the written approval.
Approval before work: ordered tasks keep the first site job waiting until the approval task is closed.
New components on record: replaced machines, controllers and doors become new components on the lift, with their warranty.

What is the penalty if a lift owner skips the three-monthly comprehensive examination?

Regulation 14(3) of the 2024 regulations makes it an offence: an owner or occupier who breaches the three-monthly examination rule is liable on conviction to a fine of up to RM100,000, imprisonment of up to one year, or both.

A contractor that misses a quarterly examination puts its client in breach.

What FieldEx does about it

No examination left unscheduled: each lift's plan raises the examination automatically every quarter.
Overdue shown at once: an examination that passes its due date appears as overdue on the dashboard.
Proof for the client: completed examinations, with dates and reports, can be reported by building and quarter.
Visit frequency per unit: each unit's plan can have its own visit frequency, set to its usage and age.

How fast should a lift contractor respond to a breakdown or entrapment?

The regulations do not set a figure; the maintenance agreement does. Contractors and owners usually agree a short target for entrapments, a longer one for a lift out of service with nobody inside, and a separate time to restore service. The 2024 regulations' requirement for a notice in every lift with a contact for service disruptions means the call has to reach someone who can act straight away.

In practice, many owners expect their maintenance contractor to remind them and to be present on the day.

What FieldEx does about it

Entrapment as its own job type: with its own SLA, priority and alerts, separate from routine breakdowns.
Nearest qualified technician: automatic assignment uses skill, availability, shift and live location.
Every minute recorded: call, arrival and release times are on the job and in SLA reports for each client.

Which lifting equipment in a building needs a certificate of fitness?

Regulation 3 of the 2024 regulations prescribes three types of plant that need a CF: steam boilers, pressure vessels and lifting machinery. Regulation 2 defines lifting machinery as any equipment for lifting, raising, transporting or lowering loads. DOSH's director-general told The Star there were 83,174 lifts registered and installed in Malaysia as of July 2026.

Lifts are the most visible item, but goods hoists, car park lifts and building maintenance units can fall within the same definition.

What FieldEx does about it

Every unit by type: lifts, escalators, hoists and other lifting machinery are classed by asset type, each with its own CF schedule.
One dashboard for all CFs: the dashboard lists every CF due or overdue across your buildings.
Certificates attached: each CF is filed on its unit's completed certification.
Times the owner can see: call, arrival and release times are recorded on the job and shown in reports.

Why do elevators most often fail an inspection?

The NYC Department of Buildings says the most common elevator violations are typically the result of Failure to Maintain a building device. In other words, the violation is usually not a design fault but missed or poorly recorded maintenance.

A complete, dated maintenance record is the best defence at inspection.

What FieldEx does about it

No missed visits: plans raise every visit automatically, and overdue visits show on the dashboard.
Every visit recorded: each visit keeps the checklist, readings, photos, the mechanic and the times.
Overdue at a glance: the dashboard shows overdue maintenance and inspections, filtered by building, asset type or service zone.

Customer story

Chubb, an integrated security provider with more than 300 professionals across 18 branches, runs alarm, surveillance and access control maintenance on FieldEx. Its story describes jobs assigned automatically by skill, availability and location, service-level agreement (SLA) reminders that help avoid penalties, mandatory photos as proof of completion, and jobs that cannot be marked complete until every standard operating procedure step is done, with a 20% boost in first-time fix rates.

Read the Chubb story

Sime Industrial, a heavy equipment provider serving 191 locations across Asia Pacific and representing more than 30 machinery brands, runs its field service on FieldEx. Its story describes live technician locations and task progress in one view, management reports on job durations, coverage and technician performance, and reports that once took hours now ready in a few clicks.

Read the Sime Industrial story

What Malaysian lift contractors ask about FieldEx

Which lift maintenance software suits a Malaysian lift contractor?

One that schedules the monthly service and three-monthly comprehensive examination for every lift, tracks 15-month CF dates and maintenance agreements, times breakdowns and keeps reports on site. FieldEx does all of this, with a mobile app in English, Bahasa Malaysia and Chinese. See our guide to field service management software.

Can FieldEx follow the manufacturer's interval if it is shorter than 3 months?

Yes. Each lift's plan can use its own frequency, so units whose manual asks for more frequent examinations follow it.

Can the building manager see the lift's reports without calling us?

Yes. The branded portal shows each lift with its last-serviced date, upcoming asset maintenance, open breakdowns and downloadable reports.

Can we record escalators and walkalators as well as lifts?

Yes. Each is an asset with its own type, PPM plan, checklists and CF schedule.

Will FieldEx warn us before a lift's CF expires?

Yes. The CF is a recurring certification with a 15-month frequency and reminders before it falls due.

Can technicians fill in the checklist in Bahasa Malaysia?

Yes. The FieldEx mobile app runs in English, Bahasa Malaysia and Chinese. Jobs and tasks can be downloaded and worked offline, with check-in, check-out and travel synced later.

Can we see which lifts break down most often?

Yes. Reports show breakdowns by lift, building and client, and FieldEx flags a repeat job on the same lift.

Can our technicians carry van stock and book parts to each lift?

Yes. Each technician has their own stock, parts used are recorded on the job and the lift, and reorder alerts go out when stock is low.

How quickly can our lift contracts be running on FieldEx?

Once we know your requirements and your data is ready, FieldEx can be implemented in as little as a week with standard features for small businesses. Larger setups and custom work take longer. There is no setup fee: setup, data upload and training come with the subscription, and FieldEx onboards customers in person in Malaysia as well as online. See FieldEx implementation in Malaysia.

How long does it take to move our units onto FieldEx?

Once we know your requirements and your data is ready, FieldEx can be implemented in as little as a week with standard features for small businesses. Larger setups and custom work take longer. Setup, data upload and training are included in the subscription, with no setup fee. Customers, buildings and units can be uploaded. FieldEx helps with setup, and training is included. See FieldEx implementation.

Keep every lift's service, examination and CF on one record

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