Multi-trade maintenance software for M&E contractors in Malaysia

Multi-trade maintenance that matches every electrical, aircond, plumbing, fire and lift job to a competent technician, runs PPM for each trade on one calendar, and keeps the records your clients and the authorities ask for.

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Updated 15 Oct 2026

FieldEx scheduling board on desktop with a technician's inspection checklist open on the mobile app, as used by multi-trade maintenance teams

FieldEx combines field service management and a computerised maintenance management system (CMMS) for Malaysian mechanical and electrical (M&E) contractors that run several trades. It sends each job to a technician holding the right skill, runs planned preventive maintenance (PPM) for every trade by date or meter reading, tracks each trade's inspections and certificates, and keeps all work on the site and asset record.

What FieldEx does for M&E and multi-trade contractors

An M&E maintenance contract in Malaysia usually bundles electrical, aircond, plumbing, fire protection and sometimes lifts under one client, with each trade answering to its own regulator. FieldEx keeps those trades apart where the rules need it, with their own skills, checklists and certificates, and together where the client needs it: one site, one asset history, one set of job sheets. Book a demo to see it on your own contract.

The right competent person on each job

Automatic assignment by skill, availability, shift, leave and service zone, ranked by live location so the nearest qualified technician gets the job.
Trade groups checked one after another in your chosen sequence; if none fits, a supervisor is alerted, the job waits unassigned or a named person takes it.
Dispatchers drag waiting jobs onto calendars, move them between people or dates, and FieldEx tells the technician about every change, in scheduling and dispatch.
Shifts, working hours and approved leave checked before a job is assigned.

Job sheets built for each trade

Separate job types with their own forms and fields for electrical, aircond, plumbing, fire and lift work.
Job templates that prefill tasks, work items and parts for routine PPM and common breakdowns.
Step-by-step tasks inside one job, and steps the job can't be closed without, in work order management.
Number fields for readings such as pressures, amps and water temperatures, entered on site against the job.

PPM for every trade on one calendar

Asset PPM plans and site PPM plans that create the jobs automatically, with different checklists and technicians for the monthly, quarterly and annual visits.
Triggers by date, by meter reading such as running hours, or whichever comes first.
A fixed calendar or a schedule that recalculates from the last completed visit, with missed PPM rescheduled after a set overdue period. Fixed calendar dates apply to time-based plans.
Plans applied across many sites, picking up new assets that match their criteria, in preventive maintenance.

Certificates and inspections that don't lapse

Recurring certifications and inspections per asset type, on standard or custom frequencies, with the certifying authority recorded.
Each certificate shows whether it is due, overdue or done, and reminders go out by email, in the app, or both.
The result, the technician, the date and remarks on each record, with the certificate or report attached, through compliance documentation.
A dashboard of overdue items, items due in the next 7 days and items completed in the last 7 days.

Site and asset history across trades

Sites with address, map pin, contacts, service zone and their assets, jobs and PPM plans.
Every pump, panel, AHU or fire panel as an asset, with its components, specs, photos, warranty, meter readings and drawings, in asset management.
QR or barcode labels so any trade can scan the asset and open its history.
A change history on each asset showing who edited what and when.

On the technician's phone

Today's job list, past work on each asset and the matching checklist on the FieldEx mobile app, in English, Bahasa Malaysia and Chinese.
Arrival and departure times, travel per job, watermarked photos and video, parts taken from van stock, and the client's sign-off on the phone.
Jobs downloaded before going into a riser or basement, worked without a signal, and uploaded when the connection returns.
Jobs downloaded to the phone, worked without a signal and uploaded when the connection returns.

Clients, job sheets and service levels

Service-level agreements on business hours, with several stages and at-risk and violation alerts by customer, job type or asset.
A branded customer portal where the client, the JMB or the building manager sees equipment, upcoming asset maintenance, job status and job reports.
A job sheet PDF for every finished job: equipment, fault found, fix, parts used and their prices, time on site, photos and the client's sign-off.
Monthly reports per trade, building, client or technician, downloaded or sent by email on a timetable, in reporting and analytics.

How do M&E contractors match PPM jobs to technicians with the right competency certificate?

In Malaysia the competency sits with the person, and the contractor's registration depends on it. The Construction Industry Development Board (CIDB) requires a contractor's competent persons to be owners, directors or full-time staff holding competency certificates from agencies such as the Sustainable Energy Development Authority (SEDA), the National Water Services Commission (SPAN), Suruhanjaya Tenaga (ST) and the Department of Occupational Safety and Health (DOSH, or JKKP). Suruhanjaya Tenaga says anyone who carries out, supervises or takes responsibility for electrical work must be certified as an Electrical Competent Person.

A multi-trade team therefore has to know, for every PPM job, which certificate the work calls for and which technicians on the roster hold it today.

What FieldEx does about it

Skills on every technician: assignment rules check each job's required skill against the technicians who hold it, then their availability, shift, leave and service zone. Skills can be named after Malaysian competency certificates, such as "ST wireman PW4" or "DOE refrigerant handling", and carry an expiry date.
The closest certified person: the nearest, least busy technician with the right skill, zone and availability gets it, so a chargeman's job goes to the nearest chargeman.
PPM that books itself: PPM plans create the jobs ahead of their due date with the right job template, ready for assignment to the right trade group.
Who did it, on the job sheet: the completed job records the technician, check-in and check-out times and the client's signature.

Who can do electrical maintenance in a building: a wireman, a chargeman or a registered electrical contractor?

Both the company and the person need to be registered. Regulation 71 of the Electricity Regulations 1994 says the maintenance, repair, servicing, calibration and testing of installations or equipment needs a valid Electrical Service Contractor registration certificate, and the same regulations class electrical contractors as Class A, B, C or D. Suruhanjaya Tenaga certifies wiremen under regulation 50: a single-phase wireman (PW1), for example, must be a Malaysian citizen aged at least 18 who has completed Form Five and has 2 years' wiring experience. CIDB maps electrical specialisation E04 to the Suruhanjaya Tenaga contractor class: Class D to G1, Class C to G2, Class B to G3, and Class A to G4 and above.

Gas (UK): under the Gas Safety (Installation and Use) Regulations 1998, regulation 3, an employer may not let staff work on gas fittings unless the employer is a member of a class of persons approved by the Health and Safety Executive (HSE).
Refrigerant (US): technicians who maintain, service, repair or dispose of equipment containing refrigerant must hold Environmental Protection Agency (EPA) Section 608 certification, earned by passing an EPA-approved test.
Refrigerant (UK): each person working on fluorinated gas (F gas) equipment needs their own F gas qualification, and working without one is illegal. Companies servicing F gas equipment operated by others, including air conditioning, refrigeration and fire protection systems, also need company certification from an approved body.
Electrical (UK): competence is required by law under the Electricity at Work Regulations, as above.

For a multi-trade contractor, the risk is the job that looks routine, such as a split unit that needs regassing, landing with someone who isn't qualified for that part of it.

What FieldEx does about it

Electrical jobs to electrical people: an electrical job type can require its matching skill, so it is only offered to technicians who carry it.
Readings recorded, not remembered: forms on the job capture test values such as insulation resistance or load current as number fields, entered on site.
The certificate on file: periodic electrical inspections run as recurring certifications on the switchboard or installation, with the test report attached and reminders before the due date.
A job sheet the client signs: the completion PDF shows the work carried out, the readings, the technician and the client's signature.

When must the Bomba fire certificate be renewed, and what has to be in order?

Every designated premises needs a fire certificate (Perakuan Bomba), renewable every year under section 28 of the Fire Services Act 1988. Jabatan Bomba dan Penyelamat Malaysia (JBPM) says a renewal application (Form III) must be made at least 30 days before the certificate expires, and the certificate is issued only if all fire safety installations are in good and satisfactory condition. The maintenance behind that is set by mandatory Malaysian Standards: MS 1539-4:2004 for maintaining portable fire extinguishers and MS 1910:2017 for designing, installing and maintaining automatic sprinkler systems, both linked to the Uniform Building By-Laws 1984.

For the contractor, the deadline is fixed and the evidence has to be complete before the inspection, not after it.

What FieldEx does about it

The renewal date as a certification: set the fire certificate up as a recurring certification on the building, with reminders timed so the Form III goes in more than 30 days ahead.
Each fire system on its own cycle: extinguishers, hose reels, sprinklers, fire alarm panels and hydrants each get their own inspection frequency and checklist.
Defects closed before the visit: a failed checklist answer raises a corrective work order and can schedule a follow-up inspection, so the system is back in order before Bomba arrives.
Evidence in one place: completed inspections hold the result, the technician, remarks and the service report, ready to download.

How often is a lift inspected, and who has to maintain it?

The Occupational Safety and Health (Plant Requiring Certificate of Fitness) Regulations 2024, in force since 1 June 2024, say a certificate of fitness for lifts and other prescribed plant is valid for 15 months from the date of inspection, with periodical inspection by a DOSH officer or a licensed person. Owners must have lifts, escalators and similar plant maintained by a competent person under a servicing agreement of at least one year.

On a multi-trade contract, the lift is often the one asset with an outside specialist, and its certificate date is easy to lose.

What FieldEx does about it

The certificate of fitness on the lift's record: track it as a recurring certification with a custom 15-month frequency, the certifying authority, the inspection result and the certificate attached.
Monthly servicing on the plan: the servicing agreement's visits run as an asset PPM plan with the lift's own checklist.
Specialists in their own group: lift jobs go to the lift technician group, so they never land on the general M&E roster.
Contract dates on file: the servicing agreement is a contract with start and end dates, linked to the lifts and PPM plans it covers.

Who is allowed to service aircond units and chillers that use refrigerant?

Under the Environmental Quality (Refrigerant Management) Regulations 2020, in force since 1 June 2020 and replacing the 1999 regulations, nobody may repair or service equipment that uses refrigerant unless they have been trained on a refrigerant handling course certified by the Department of Environment (DOE). Technicians must also follow the DOE's technical guidance document and label refrigerant containers by type.

Refrigerant (UK): F gas records must be kept for 5 years, including the gas charged at installation and the gas added during maintenance.
Refrigerant (US): owners of appliances holding 50 lb or more of ozone-depleting refrigerant keep servicing records with the date, type of service and refrigerant added, and technicians give them an invoice showing the refrigerant added.
Water systems (UK): HSE says records of Legionella monitoring inspections should be kept for at least 5 years, and employers with 5 or more employees must record the significant findings of their risk assessment.
Electrical: Eaton's summary of NFPA 70B (2023) lists a documentation and records-retention policy covering maintenance, equipment and personnel as part of an electrical maintenance program.

For an M&E contractor, that makes refrigerant work a skill only some of the team can be given, and a quantity the client will ask about.

What FieldEx does about it

Refrigerant jobs to trained technicians: aircond regassing and chiller service job types require their matching skill, so they reach DOE-trained technicians only.
Refrigerant counted in kg: with refrigerant held as a spare part in kilograms, each top-up is charged to the job, taken off stock and printed on the job sheet, and any refrigerant recovered goes in the resolution details.
Each unit's history: every service, leak repair and refrigerant top-up stays on the unit's record.
Reports when an auditor asks: inspection, job and asset data can be reported by site, asset type or period, then exported as CSV, Excel or PDF.

Which SPAN permit does a plumber need for repairs inside a building?

Under section 50 of the Water Services Industry Act 2006 (Act 655), anyone who intends to carry out works on a water supply or sewerage system must get a SPAN permit. SPAN's 2020 annual report says permits exist so the work is done by competent contractors and plumbers to the required quality and standards. Air Selangor describes the IPA permit Type A1 as covering building, connecting, modifying or repairing the service pipe after the meter and the internal plumbing.

For a multi-trade job, that means the order of work matters: isolation first, then each trade's task, then reinstatement, with a named person accountable for each step.

What FieldEx does about it

Plumbing jobs to permitted plumbers: a plumbing job type requires its matching skill, so internal piping repairs go to plumbers who hold the permit.
Photos before and after: watermarked photos and video on the job show the pipe before the repair and after it, with notes on the work done.
Parts and time recorded: fittings used are recorded from the plumber's own stock, with check-in and check-out times on the job sheet.
Check-in, check-out and history: technicians check in and out of each task, and the task's history shows who did what and when.

Can a JMB or MC appoint contractors for different trades, and what records will it expect?

Yes. Under section 21 of the Strata Management Act 2013, the joint management body (JMB) must maintain and manage the building and common property and keep it in good and serviceable repair, and it may employ any person or agent to maintain and manage the common property. The same duties pass to the management corporation (MC) once it is formed. A JMB that hires one multi-trade contractor instead of five single-trade ones will still want to see each trade's work for each lift, pump, panel and fire system on the common property.

Trade rules point the same way. UK F gas guidance asks equipment operators to record the name, address and certificate number of every company that installs, services or decommissions their F gas equipment.

When each trade keeps its own spreadsheet, nobody holds that thread.

What FieldEx does about it

The development as a site: common-property assets such as pumps, lifts, switchboards and fire systems sit under the development's site record, each with its own history.
The committee can see the work: through the customer portal, the JMB or MC sees equipment with last-serviced dates, upcoming asset maintenance, open jobs and job reports.
Residents report faults at the asset: a QR code on site opens a fault-report form without logging in, with photos or video, and the report arrives as a job in the backlog.
Contracts tied to assets: the maintenance contract records its dates and links to the assets and PPM plans it covers.

How should PPM plans and records be kept for a JKR government building?

The Public Works Department (JKR) green rating for existing buildings, pH JKR, expects the maintenance team to prepare an asset operation and maintenance plan and budget for 3 years or the length of the contract. It also expects the appointed maintenance or facilities team to record all maintenance documents for reference, and flags disorganised record keeping as an issue.

What FieldEx does about it

A plan for the contract period: asset and site PPM plans have start and end dates, so a three-year contract's maintenance is laid out from day one.
Records ready for review: every job, inspection and certificate is held on the asset and site, with attachments and job sheets downloadable on demand.
Reports by asset and period: maintenance, cost and inspection data can be reported by building, asset type or period and exported as CSV, Excel or PDF.
The client can move the visit: customers can request a new appointment date through the portal, and the change shows on the schedule.

What happens when a job overruns and the next client is waiting?

It happens every week on a mixed-trade roster: an aircond callout turns out to be an electrical fault, and the technician's next PPM visit slips. The job needs another technician with the same skill, and the client needs a new time before the response window closes.

What FieldEx does about it

Move the job in seconds: drag it to another qualified technician's calendar or back to the backlog, and the new technician is notified.
Alerts before the breach: service-level agreements send at-risk alerts before the response or fix time is missed.
The client can reschedule: customers request a new appointment date through the portal, and the change appears on the schedule.

Customer story

AlanDick runs telecom infrastructure field operations on FieldEx. Its story describes scheduling and dispatch based on technician skill, availability and proximity, with a live operations dashboard for job progress.

Read the AlanDick customer story

DKSM, a mechanical, electrical and plumbing (MEP) and fire safety contractor in Malaysia, uses FieldEx to automate compliance scheduling and inventory tracking across 300+ client sites, with maintenance reminders and work orders for each account's schedule and parts logged on team leads' phones.

Read the DKSM story

Questions Malaysian M&E contractors ask about FieldEx

Which software suits an M&E maintenance contractor in Malaysia?

Software that handles the trades and the assets together: skill-based assignment, PPM for each trade, certificates with reminders, one history per asset and job sheets the client signs. FieldEx does all of these in one system, with an app in English, Bahasa Malaysia and Chinese for the team. See our guide to field service management software.

Can FieldEx send a job to the nearest technician who holds the right skill?

Yes. Assignment rules match the job's required skill, check availability, shift, leave and service zone, then put the nearest and least busy first.

Can we run PPM for electrical, aircond, plumbing and fire on the same site?

Yes. Each trade's assets can have their own PPM plans and checklists, and site PPM plans cover building-wide work, all on one calendar with last and next maintenance dates per plan.

Can FieldEx remind us before a fire certificate or lift certificate of fitness expires?

Yes. Certificates run as recurring certifications with custom frequencies, due and overdue status, and reminders by email, in-app notification or both.

Can one job sheet cover work by two trades?

Yes. Split the job into steps, give the electrical step to the wireman and the aircond step to the aircond technician, and set which steps must be signed off before the job sheet closes.

Can our technicians use the app in Bahasa Malaysia?

Yes. The FieldEx mobile app works in English, Bahasa Malaysia and Chinese, and technicians can work without a signal and sync later.

Can the JMB or building owner see the maintenance records?

Yes. The branded customer portal shows equipment with last-serviced dates, upcoming asset maintenance, job status and downloadable job reports.

How quickly can an M&E contractor start using FieldEx?

Once we know your requirements and your data is ready, FieldEx can be implemented in as little as a week with standard features for small businesses. Larger setups and custom work take longer. There is no setup fee: setup, data upload and training come with the subscription, and FieldEx onboards customers in person in Malaysia as well as online. See FieldEx implementation in Malaysia.

Run every trade's PPM, breakdowns and certificates in one system

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