Multi-Trade Field Service

The problem

Pest control runs on trust: customers expect a quick response, proof the job was done right, and no surprises on the invoice. Phone-based scheduling and paper sign-offs make all three harder than they should be.

Scheduling by phone is slow, for you and your customers.

Customers want to book a visit themselves, not wait on hold or for a callback.

Field agents lack support once they're out the door.

Without real-time visibility into task progress, the office can't step in remotely when an agent needs help.

Paper sign-offs delay getting paid.

Waiting for a signed paper form to make it back to the office holds up invoicing and billing.

Service contracts and SLAs are hard to track and prove.

Keeping customers informed and measuring team performance against SLA commitments is difficult without a central system.

Inspection checklists aren't consistent

Without a structured, photo-backed process, inspection results live in an agent's memory or a paper form, making it hard to prove what was found, what was treated, and whether a follow-up visit is needed.

How it works with FieldEx

With FieldEx, each type of work runs on its own structured process — and all of it is visible in one place.

Customers book their own appointments.

FieldEx's customer portal lets clients request and schedule service directly, without a phone call.

The right field agent is matched to every task, with support when they need it.

Agents are matched by availability, skill and location. Multiple agents can be assigned to one task, and the office gets real-time updates and can provide remote support as needed.

Customer sign-off and payment happen the moment the job is done.

The mobile app captures a digital signature and sends a receipt instantly, no more waiting on paper or a billing cycle.

Every service contract and SLA lives in one platform.

Manage multiple SLA packages per contract, keep customers automatically informed throughout, and measure team performance against SLA KPIs.

Inspections are run from a digital checklist, every time.

Field agents complete a structured checklist on their phone, with photos attached as evidence. If an inspection flags an issue, such as an infestation requiring a return visit, FieldEx can turn that into a follow-up job automatically, so nothing gets missed between the inspection and the next treatment.

Key capabilities

Smart Scheduling & Dispatch

Match the right field agent to every task by availability, skill and location. Assign multiple agents to one job and support them remotely as needed.

Service Contracts & SLA Tracking

Manage multiple SLA packages per contract from one platform, keep customers automatically informed, and measure team performance against SLA KPIs.

Customer Self-Scheduling

Let customers request and book their own appointments through FieldEx's customer portal.

Digital Inspection Checklists

Run structured, photo-backed inspections from the technician's phone. A flagged issue, such as an infestation requiring a return visit, can automatically create a follow-up job.

Mobile Field Execution

Equip field agents with everything they need to do the job, accessible from their phone.

Digital Signatures

Capture customer sign-off and send a receipt right from the technician's phone, with no more waiting on paper for billing.

Exterminate operational woes

The problem

How it works with FieldEx

Key capabilities

Who is this for