For teams running maintenance and customer service together: licensing, setup costs, signatures, portals and quotations compared, with each UpKeep claim linked to UpKeep's own pages.
UpKeep is a capable maintenance system with AI-assisted work orders, sensor-driven maintenance and published entry prices, plus a Field Service app for teams that bill outside work. FieldEx is a field service and asset management (FSM+CMMS) application. As an UpKeep alternative, it suits teams that want service and maintenance under one subscription, with setup, signatures, a customer portal and quotations included.
If you maintain your own plant and equipment in-house, UpKeep may be a better fit. FieldEx is for businesses that also service customers' equipment at their sites.
UpKeep sells maintenance and field service as separate apps. FieldEx sells one product, with setup included.
| FieldEx | UpKeep | |
|---|---|---|
| Field service and maintenance | One product, one subscription | Separate apps, "not an edition" (UpKeep) |
| Published prices | Yes, per user | Essential and Premium, with Professional and Enterprise quoted (UpKeep pricing) |
| Implementation and training | Included | Packages from US$500 to US$5,000 (UpKeep pricing) |
| Signature capture | Included on every job | Professional plan, quoted (UpKeep pricing) |
| Customer portal | Jobs, equipment, upcoming maintenance and rescheduling | Request Portal, but no full self-service portal (UpKeep) |
| Quotations | Yes, with the customer's approval recorded | No quotes-to-close (UpKeep) |
UpKeep is strong on automation for maintenance teams, from sensor triggers to AI-assisted assignment.
Three kinds of maintenance trigger. Calendar, meter, or calendar and meter together, plus condition triggers from Edge sensors (UpKeep help).
AI-assisted assignment. UpKeep says its AI assigns work orders to the right technician (UpKeep).
Service agreements in Field Service. An agreement for a customer site holds its response time and covered scope (UpKeep).
Well-reviewed setup. On G2, UpKeep scores 8.6 out of 10 for ease of setup (677 reviews) and 9.0 for quality of support (G2).
Teams move when customer work grows, and they find themselves paying for extra apps, setup packages and higher plans to serve it.
UpKeep describes its products as "apps, not an edition" (UpKeep), and its Field Service page offers a demo rather than a price (UpKeep Field Service). FieldEx combines field service management and CMMS in one product and one license (FieldEx Pricing).
UpKeep sells implementation packages: Training Only at US$500, Quickstart at US$1,500 and Advanced at US$5,000, as of 14 Oct 2026 (UpKeep pricing). FieldEx setup, onboarding and training are free (FieldEx Pricing).
Signature capture appears on UpKeep's quoted Professional plan (UpKeep pricing). Every FieldEx technician can capture the customer's signature at sign-off.
UpKeep says there is "no full customer self-service account portal today" (UpKeep Field Service), and its external request portal sits on Professional (UpKeep pricing). FieldEx gives customers a portal with their jobs, equipment and upcoming maintenance, where they raise requests and reschedule visits.
UpKeep says its Field Service app doesn't hold "quotes-to-close" (UpKeep Field Service). FieldEx sends customers quotations and records their approval (FieldEx Pricing).
Both products cover maintenance in depth. The differences are in packaging: which plan or app each customer-facing feature needs.
| Capability | FieldEx | UpKeep |
|---|---|---|
| Automatic assignment | Matched on skills, zone and availability, then nearest and least busy | AI assignment of work orders (UpKeep) |
| Dispatch board | Drag-and-drop board with a backlog of unassigned jobs | Dispatch board with unassigned queue, in Field Service (UpKeep) |
| Shifts and leave | Technicians on leave or off shift are skipped automatically | Not publicly documented |
| Capability | FieldEx | UpKeep |
|---|---|---|
| Parent and child assets | Components linked to a parent installation | Up to four hierarchy levels (UpKeep help) |
| QR codes | Asset labels, plus public fault reporting that creates a job | QR lookup for technicians (UpKeep) |
| Warranty | Warranty start and end dates on every asset | Warranty expiration date on each asset (UpKeep help) |
Details: Fixed calendar dates apply to time-based plans. UpKeep's sensor triggers use its Edge hardware.
| Capability | FieldEx | UpKeep |
|---|---|---|
| Triggers | Dates, meter readings, or whichever comes first | Calendar, meter or both, plus sensor conditions (UpKeep help) |
| Customer site plans | Plans for whole sites, plus recurring jobs | Contract PM schedules per customer site (UpKeep) |
| Next due date | Fixed calendar, or floating from the last completion | Fixed schedule, or from the last completion (UpKeep help) |
| Creating the work | Work orders created automatically ahead of the due date | Work orders created a set time before due (UpKeep help) |
| Capability | FieldEx | UpKeep |
|---|---|---|
| Contracts | Customer contracts covering assets and maintenance plans | Agreements with response time and scope (UpKeep) |
| SLA tracking | Multi-stage timers with at-risk and violation alerts | Response time held on the agreement (UpKeep) |
| Quotations | Branded customer quotations, with approval recorded | Not held in Field Service (UpKeep) |
| Capability | FieldEx | UpKeep |
|---|---|---|
| Customer portal | Jobs, equipment, upcoming maintenance and rescheduling | Request Portal with email updates (UpKeep) |
| Signatures | Captured on the job | Professional plan (pricing) |
| Access control | Permission profiles, plus a hierarchy that limits what each team sees | Roles, including limited technicians and location-based users (UpKeep help) |
| Capability | FieldEx | UpKeep |
|---|---|---|
| Service documents | Branded PDFs generated automatically by job type and status | Work order PDF summaries exported by a user (UpKeep help) |
| Reliability | MTBF, MTTR, downtime and utilization per asset | MTBF, MTTR and downtime dashboards (UpKeep) |
| Reports | Report tables you filter, group, export and schedule by email | Custom dashboards with scheduled PDF delivery (UpKeep) |
UpKeep details come from its pricing page, product pages and help center, checked 14 Oct 2026. "Not publicly documented" means we found no mention there. FieldEx details come from its product documentation and FieldEx Pricing.
More on these FieldEx features: Work Order Management, Service Requests and Customer Portal, Mobile App and Field Execution, Scheduling and Dispatch.
Expect a second app, a quoted plan and, if you want help getting started, a paid package.
In FieldEx, field service, maintenance, quotations, signatures and the customer portal share one subscription, and setup is free.
The UpKeep plan that carries signatures and the request portal is quoted, so a like-for-like cost comparison isn't possible.
As of 14 Oct 2026, UpKeep lists Essential at US$24 per user a month and Premium at US$55. Professional and Enterprise are custom-priced (UpKeep pricing). The prices FieldEx charges per user are on the FieldEx Pricing page, with volume discounts available.
FieldEx is likely to cost less to own. UpKeep's implementation packages run from US$500 to US$5,000, as of 14 Oct 2026 (UpKeep pricing). FieldEx includes standard implementation and training. Once we know your requirements and your data is ready, FieldEx can be implemented in as little as a week with standard features for small businesses.
Tip: ask UpKeep to quote Professional and Field Service for the same users, with any implementation package, then compare it with a FieldEx quote.
UpKeep sells guided implementation as a package. FieldEx includes it.
UpKeep offers Training Only, Quickstart and Advanced implementation packages, and lists Implementation & Training as an add-on (UpKeep pricing). G2 reviewers rate its ease of setup 8.6 out of 10 (G2).
Once we know your requirements and your data is ready, FieldEx can be implemented in as little as a week with standard features for small businesses. Larger setups and custom work take longer. Customer, site, asset and job records can be uploaded. FieldEx helps with setup, and training is included. Rollout can start with one team (FieldEx Implementation).
UpKeep publishes its lower two plans. FieldEx publishes its billing terms.
Essential and Premium prices are published, while Professional and Enterprise are quoted (UpKeep pricing).
Choose monthly or annual billing, with no minimum term and no notice period: you simply don't renew when your term ends. Annual billing costs less than monthly.
Both apps guide technicians through the work. FieldEx technicians capture the customer's signature at sign-off.
UpKeep technicians work through checklists on their phones, capturing readings, photos and sign-offs at the asset (UpKeep).
With the FieldEx app (Android and iOS), technicians:
FieldEx works with customers in 16 countries, onboarding online anywhere and in person in Singapore and Malaysia.
16 countries
Remote onboarding worldwide
Local implementation in Singapore and Malaysia
FieldEx support answers tickets and email around the clock, and the in-app AI assistant answers questions along the way (FieldEx Implementation). Change any field label to your own wording. On G2, UpKeep scores 9.0 out of 10 for quality of support (G2).
Export from UpKeep's Import/Export area, then move in five steps.
More on moving systems: CMMS System Replacement. Still choosing? Read FSM vs CMMS. Then see our CMMS Software guide.
Export your data. UpKeep's Import/Export area handles assets and other records (UpKeep help).
Scope the move. FieldEx reviews your sites, customers, assets and job types, and tells you early if it isn't a fit.
Upload your records. Customer, site, asset and job records can be uploaded, with parent and child assets kept together.
Set up quotations, signatures and reports for each job type.
Train and go live, team by team (FieldEx Implementation).
UpKeep is a strong maintenance platform, especially where sensors drive the work. FieldEx is for teams whose customer work is as important as their maintenance: one license, free setup, signatures on every job, a customer portal and quotations.
Book a demo with your own job types to see the fit.
Mostly when customer work grows. Field service is a separate app, signatures and the external portal sit on a quoted plan, and implementation is sold as a package.
A direct comparison isn't possible, because UpKeep quotes the plan with signatures and the request portal. FieldEx's prices are public, larger teams get volume discounts, and setup and training cost nothing extra.
Yes, through its Field Service app, with a dispatch board, routes and agreements. It doesn't hold quotes, and UpKeep says it has no full customer self-service portal today.
Yes, on dates, meter readings or both.
There's no setup fee. Once we know your requirements and your data is ready, FieldEx can be implemented in as little as a week with standard features for small businesses. Larger setups and custom work take longer. Custom workflows and integrations are quoted separately.
FieldEx can connect to any open system through REST APIs and has connectors for QuickBooks and Xero.
FieldEx wrote this comparison. Each UpKeep statement links to an UpKeep page or to G2, with the date we checked it.
