Multi-Trade Field Service

The problem

A remote alert tells you something's wrong. It doesn't fix it.

A remote alert doesn't fix a physical problem.

Your network software flags the issue, for example a charger going offline, but remote reset only resolves about 70% of issues. The other 30% need a technician on-site.

Different operators need different handling.

Charging infrastructure companies, commercial EV fleets, shared mobility and rental operators, OEMs and dealer service networks, and battery and energy operations all need the same reliability, applied differently.

Finding the right part on the right van is hard.

Without visibility into what's in stock where, a truck roll gets wasted on a part that isn't actually on board.

Safety steps aren't consistently enforced.

Without a system forcing the process, a technician could close a job without completing the required safety checklist.

SLAs on repairs aren't tracked, so deadlines get missed.

Without a live view of how long a job has been open, response commitments slip.

Proof of work takes too long to produce and send.

Government grants and partner contracts require proof of uptime and maintenance, and generic software leaves gaps in that data.

Office, field and station-owner stakeholders all need different visibility.

The office needs to pass uptime tests and avoid fines, field teams need fast access to parts and safety steps, and station owners need assurance that chargers are safe and repairs aren't missed.

How it works with FieldEx

With FieldEx, each type of work runs on its own structured process — and all of it is visible in one place.

A flagged alert becomes a dispatched, tracked job.

FieldEx turns the alert into a work order, tracks the warranty parts needed, and closes the loop with proof the site is generating again.

Built for however your operation is structured.

Whether you're a C&I asset manager, an independent O&M provider, a repowering specialist, or a land and vegetation crew, FieldEx adapts to your work.

Know exactly which van has the part you need.

Track parts across vans and warehouses, so a truck roll is never wasted on a missing part.

Technicians can't close a job without completing the safety checklist.

The process is enforced, every time, by every technician.

Every job carries an SLA countdown, with alerts before you miss it.

See exactly how long a job has been open, with a warning while there's still time to act.

A branded proof-of-work PDF is generated and sent instantly.

Photos, signatures and timestamps are compiled and emailed to the charge point operator before the technician leaves the site. Forms can be customized per charger model, customer signatures captured on-screen, and reports auto-emailed to partners.

Office, field and station owners each get what they need.

Office management passes uptime tests and tracks every charger and port. Field teams find parts fast, follow safety checklists, and send proof from site. Station owners get clear proof of work and know repairs aren't missed.

Key capabilities

Van & Warehouse Parts

Know exactly which van has the replacement cable. Don't waste a truck roll on a missing part.

Mandatory Safety Steps

Techs can't close the jobs without completing the safety checklist. Force the process, every time.

SLA Countdown Tracking

See exactly how long a job has been open and get alerts before you miss your SLA.

Charger History

Track the full life of every asset. See every repair, every part replaced, and every inspection on one timeline.

Auto-Scheduled Maintenance

Prevent outages before they happen. Automatically create work orders for filter changes and inspections every 3, 6, or 12 months.

The "Proof of Work" PDF

Generate a branded PDF with photos, signatures, and timestamps instantly.
Email it to the CPO before leaving the site.

Customizable Inspection Forms

Customize forms for different charger models.

Digital Signatures

Capture customer signatures on screen, on-site.

Automatic Partner Reporting

Auto-email reports to partners upon job completion.

The maintenance and repair platform for EV chargers

The problem

How it works with FieldEx

Key capabilities

Who is this for

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