Discover how Chubb enhanced field operations with FieldEx, boosting efficiency, tracking and growth.
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As operations expanded, Chubb faced mounting issues in managing field teams, scheduling tasks, and maintaining service levels — all while relying on fragmented, manual systems.
No real-time task visibility: Planners had to wait until the end of the day for technician updates, slowing down operations and decision-making.
Limited asset tracking: The company lacked clear oversight of equipment movement and usage, risking inefficiencies.
Communication delays: Technicians couldn’t update task status while on the go, causing confusion and slower response times.
Lack of proof of completion: Photos and updates were sent through WhatsApp, making traceability and reporting difficult.
Manual time & overtime tracking: Timecards were error-prone and easy to manipulate, affecting payroll accuracy.
Heavy reporting workload: Preparing weekly reports involved multiple systems and manual processes.
Rigid task scheduling: The lack of flexible scheduling made it difficult to handle urgent or same-day tasks efficiently.
SLA penalties from delays: Poor tracking led to SLA breaches, costing Chubb both revenue and reputation.
Paper-based processes: Technicians relied on paperwork prone to damage or loss, reducing data reliability.
Disjointed platforms: Multiple tools increased operational costs and made it hard to maintain unified visibility.
Incomplete SOPs and forms: Jobs often had to be revisited due to missing forms or skipped SOPs.
No access to task history: Technicians couldn’t review past job logs, limiting efficiency in recurring issues.
Branches across Malaysia
Professionals, ensuring 24/7 security protection
To unify operations and gain real-time control, Chubb adopted FieldEx — automating task tracking, enforcing SOPs, and eliminating paper-based inefficiencies.
A centralized dashboard gives planners instant insights into active, pending, and completed jobs.
Chubb can now monitor asset movements, compliance, and utilization in real time.
In-app chat and auto-status updates keep teams aligned without relying on external messaging.
Technicians upload mandatory photos directly in the app, ensuring verified job completion.
Geolocation logging removes manual input, securing accurate work hour and OT claims.
With drag-and-drop templates, reports can be scheduled or exported in one click.
Tasks are auto-assigned based on skill, availability, and location — improving speed and efficiency.
Automated alerts ensure no job falls through the cracks, helping Chubb avoid costly SLA penalties.
All forms, checklists, and reports are now paperless — secure, retrievable, and real-time.
Jobs can't be marked complete unless all SOP steps are fulfilled. Every task action is recorded.
Timecards and job histories provide a full view of team utilization and task efficiency.
FieldEx replaced fragmented systems with one integrated platform, improving interdepartmental coordination and reducing costs.
Since deploying FieldEx, Chubb has unlocked real-time operational control, optimized technician workflows, and dramatically reduced manual admin.
Teams can now handle urgent jobs flexibly and proactively avoid penalties.
From the dashboard to the field, operations are now fully transparent and trackable.
Replacing manual systems and multiple tools with FieldEx streamlined operations and cut overhead.
Automated time tracking, task history access, and enforced SOPs helped drive productivity and consistency.
With accurate data and auto-generated reports, Chubb now runs a leaner, smarter field service operation — built to scale.
50% increase in daily completed tasks
60% reduction in monthly claims per technician
20-30% reduction in operational costs
15% boost in technician productivity
20% boost in first-time fix rates
10% boost in customer retention
"..this system getting better in terms of apps, features and function in apps. Support from fieldEx teams also really helps a lot when we having a issue."
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