Sime Darby Industrial is one of Asia Pacific’s leading providers of heavy equipment solutions. Serving sectors such as construction, mining and energy, the company supports customers with best-in-class machinery, field servicing, equipment rental and long-term maintenance contracts.
With field technicians spread across wide regions and planners managing service schedules daily, operations can quickly become complex. To keep everything running smoothly, Sime Darby Industrial needed a better way to coordinate their teams, track job progress and simplify reporting.
Like many companies managing busy field teams, Sime Darby Industrial was facing an uphill battle trying to stay on top of daily operations.
Their Central Planning team had to work extra hard just to answer simple questions like: Who’s working where? How long did a job take? Have claims been submitted correctly?
Without a centralized platform, visibility was limited and decisions were delayed.
Service teams were managing their work across multiple platforms – Excel spreadsheets, WhatsApp chats, and other disconnected tools. Information was everywhere, which made it hard to track jobs or understand what technicians were doing on the ground.
“Our service operations were juggling with multiple tools – Excel sheets and WhatsApp, among others – just to keep track of technician activity, job progress and mileage claims. It was messy, reactive and time-consuming.”
Mizhar Mustafa Kamal | Central Planner, Sime Darby Industrial
Without a unified system, planners couldn’t see where technicians were or how jobs were progressing. That meant relying on frequent calls or texts for updates.
Response times were slower, planning was reactive and it was tough to keep upper management informed.
Processing mileage and job-related claims was a time-consuming task. Each submission had to be manually cross-checked, often based on handwritten notes or messages.
This left too much room for error, added pressure to admin teams and delayed reimbursement for field staff.
With no central source of truth, measuring how efficiently the field team was working became a guessing game. It was hard to confidently report on technician performance or back up decisions with real data.
This lack of clarity made it difficult to optimize workflows or make informed improvements.
Sime Darby Industrial needed a simple, reliable way to gain control of their service operations. That’s where FieldEx came in.
FieldEx brought everything into one place – jobs, updates, technician statuses and time logs. The Central Planning team could now track job progress in real-time, without jumping between spreadsheets or messaging apps. It meant fewer delays and more streamlined workflows.
“It was much clearer what was happening on the ground, who’s doing what, where they were, and how long jobs actually took.”
Before FieldEx, planners had to rely on texts or calls to locate technicians or check job progress. Now, they could see it all in real-time – who’s in the field, where they’re assigned and how far along each task is.
This helped eliminate guesswork and made it easier to respond to unexpected changes or urgent requests.
With up-to-date data just a click away, preparing reports for management became faster and more accurate. The team could quickly pull information on job durations, field coverage and technician productivity, turning daily activity into clear, actionable insights.
“It gave me insights that allowed me to provide more accurate and timely updates to my Management.”
Mizhar Mustafa Kamal | Central Planner, Sime Darby Industrial
Mileage and job claims no longer needed manual checks or second-guessing. With automated tracking through FieldEx, verifying claims became easier and more reliable.
The system helped ensure that all submissions were supported by real data, saving time and reducing friction.
Before FieldEx, there was no easy way to explain how time was being spent in the field. Now, Sime Darby Industrial has the numbers to back it up. With detailed logs on job duration, technician movement, and task completion, the Central Planning team can clearly demonstrate productivity – and spot where improvements are needed.
This data doesn’t just support performance reviews or internal reporting. It also brings confidence to team leaders when answering to upper management. Whether it’s showcasing technician efficiency or identifying bottlenecks, FieldEx puts the facts at their fingertips.
“The platform made it far easier to justify our field service team productivity and manage claims, while also helping us spot inefficiencies that we couldn’t identify before.”
Sime Darby Industrial now enjoys a new level of clarity and confidence in managing their field teams. From better planning to cleaner claims and faster reporting, the transformation is undeniable.
By moving away from manual tools and toward a centralized digital platform, Sime Darby Industrial has reshaped the way it manages field service operations. What used to be a time-consuming and scattered process is now streamlined, transparent and backed by real data.
With FieldEx, the team has better oversight, faster reporting and the ability to make smarter decisions – every single day. It’s not just about keeping things running; it’s about running them better.
And for Sime Darby Industrial, that’s made all the difference.
“If you’re managing field teams & equipment (sold or rented) and need visibility, structure and actionable insights, FieldEx is the way to go.”
Mizhar Mustafa Kamal | Central Planner, Sime Darby Industrial
This website and its content are the property of FieldEx and are protected by copyright laws. © 2025 FieldEx. Any redistribution or reproduction of part or all of the contents in any form is prohibited, except with our express written permission.
FieldEx Sdn Bhd 201201031545 (1016032-M)