Multi-Trade Field Service

The problem

Autonomous farm equipment breaks in ways traditional machinery doesn't, and most tools weren't built to handle both sides of the repair.

Hybrid machines need hybrid repairs.

A single fault, such as a LIDAR sensor failure, needs a technician, a part from trunk stock, and a calibration check, not just a mechanical fix.

Finding the right part at the right location is hard.

Without visibility into which dealer location or service truck holds a specific part, dispatch slows down and repairs stall.

Mechanical and software work live in separate systems.

Greasing a bearing and recalibrating a sensor often get tracked as two disconnected jobs, with no single record of the repair.

SLAs on repairs aren't tracked, so deadlines get missed.

Without a live view of how long a job has been open, it's easy to miss a response commitment before anyone notices.

Warranty claims get rejected for missing proof.

Manufacturers require serial numbers, calibration logs and photo evidence before they'll pay out, and claims without them get turned down.

New equipment deployment isn't documented.

Pre-season calibration, GPS setup, field boundary mapping and the handoff to the farmer or dealer all need a record, not just a one-time checklist that gets forgotten after installation.

How it works with FieldEx

With FieldEx, each type of work runs on its own structured process — and all of it is visible in one place.

One work order covers the full hybrid repair.

FieldEx dispatches a certified technician, locates the part in trunk stock, and verifies calibration, all from the same job.

See exactly which location holds the part you need.

Know which dealer location or service truck has the critical replacement part before you dispatch anyone.

Mechanical and software tasks live in a single work order.

Combine a hydraulic repair with a firmware calibration under one job record, not two.

Every job carries an SLA countdown, with alerts before you miss it.

See exactly how long a job has been open and get warned while there's still time to act.

Every warranty claim is backed by the proof manufacturers require.

FieldEx enforces capture of serial numbers, calibration logs and before-and-after photos, and auto-generates the warranty submission PDF the moment the technician leaves the field.

Deployment and calibration are documented from day one.

Log LIDAR verification and firmware updates before the season starts, record GPS setup and field boundaries, and capture the handoff to the farmer or dealer, all in the same system.

Key capabilities

Direct tools built for the reality of maintaining automated farm equipment.

Inventory Visibility

Know exactly which dealer location or service truck has the critical replacement sensor.

Hybrid Repair Workflows

Combine mechanical tasks (greasing bearings) with software tasks (calibrating LIDAR) in a single work order.

SLA Countdown Tracking

See exactly how long a job has been open and get alerts before you miss your SLA.

Asset Lifecycle History

Track the full life of every robot. See every firmware update, part replacement, and calibration event on one permanent timeline.

Auto-Scheduled Maintenance

Prevent mid-season failures. Automatically create work orders for hydraulic checks, filter changes, and software patches based on hours operated.

Instant Service Reports

 Generate a professional, branded PDF with photos and signatures instantly. Give farmers the same quality documentation as the big manufacturers.

Enforced Data Capture for Warranty Claims

Require specific sensor readings or firmware versions before a job can close.

Photo Validation

Mandate before-and-after photos of a repair to prove the work was done.

Instant Warranty Submissions

Auto-generate a warranty PDF ready for the manufacturer the moment the technician leaves the field.

FieldEx: The service backbone for agricultural robotics

The problem

How it works with FieldEx

Key capabilities

Who is this for

Managing traditional estate equipment too?