Manage all your service contracts in a single, user-friendly platform that seamlessly integrates with other software, CRM and ERP systems.
Real-time Usage Monitoring
Stay up-to-date with immediate usage updates, efficiently monitor machine cycles, and streamline preventive maintenance tasks for optimal performance.
SLA and Contract Alignment
Establish service level agreement (SLA) goals and milestones that align seamlessly with your customer service contracts.
Proactive SLA Alerts
Enhance customer confidence and proactively prevent SLA breaches with timely "at-risk" notifications that alert you to potential failures.
Personalized SLA Updates
Get personalized alerts for SLA milestones, so you always know where things stand in real-time.
Custom Asset Templates
Take charge of your maintenance schedules by using customizable templates for each asset type, which also include the required spare parts.
Automated Maintenance Planning
Streamline maintenance planning by automating the creation process based on contracts and preventive maintenance types.
Implement checklists and forms for inspections and testing to facilitate the recording of results and immediate attention to issues.
Work Order Review
Take the time to review the work order or job details to ensure that technicians have a comprehensive understanding of the customer's requirements and the specific tasks to be performed.
Work Hours Tracking
Leverage check-in and checkout features to effectively manage your time and streamline installations.
Capture the customer's digital signature or acknowledgment of job completion.
Customize your reports by including the most pertinent information tailored to your unique role and responsibilities.
Better Resource Allocation
Get a quick overview of upcoming job locations and prioritize overdue jobs, enhancing your ability to allocate resources efficiently and plan optimized routes.
Visual Data Discovery
Simplify intricate data by transforming it into user-friendly graphs, charts, and visual widgets. Gain the confidence to make well-informed decisions effortlessly.
Use filters to narrow down data by specific timeframes, regions, or job types to empower you to focus on insights that directly address your specific needs.
Enhance your customers' experience by providing them with a user-friendly customer portal that allows them to effortlessly schedule appointments and stay informed with important updates and notifications.
Live Service Updates
Keep customers well-informed about upcoming visits in real-time through their dedicated portal tracking page.
Customer Survey Forms
Simplify your feedback process by automating customer surveys for maintenance job completions, enabling instant input from your clients.
Give FieldEx a spin
Join the ever growing list of companies already growing with FieldEx.