SERVICE REQUEST & CLIENT PORTAL

Your clients always know where their jobs stand.

Clients, site contacts, and members of the public can all raise a job with your team through a dedicated portal or by scanning a QR code on-site. Every request lands in FieldEx as a tracked work order.

4.6

Capterra Review

4.6

Software Advice Review

4.6

GetApp Review

Anyone can report a fault. Just scan and submit.

Attach a QR code to any asset, piece of equipment, or site location. When someone scans it, they fill in a short form and submit. The job lands in your system immediately, assigned, tracked, and ready for action.

Clients log requests directly into your system.

Portal clients submit service requests without calling or emailing. Requests arrive as work orders the moment they're submitted. Your team sees everything in one place, not spread across three different channels.

Job status, visible without asking.

From the moment a job is raised to the moment it's closed, your client can see exactly where it stands. They do not need to call you. You do not need to update them manually.

Service reports delivered automatically.

When a job is completed, the service report reaches your client through the portal. Timestamped, signed off, ready to file. No printing, no sending PDFs manually.

Full service history, always on record.

Every job completed against an asset is logged and visible. If a client questions whether a scheduled service was done, the record is already there — date, technician, checklist, photos.