Definition of a Work Order
A work order is a formal request that initiates a specific task – typically related to maintenance, repair, installation or inspection. In the context of Field Service Management (FSM) and Computerized Maintenance Management Systems (CMMS), work orders are central to organizing, tracking and completing service activities efficiently.
What is a Work Order?
A work order is a documented instruction that outlines:
- The nature of the task (eg fix a leak, service HVAC, inspect a generator)
- Who is responsible (assigned technician or subcontractor)
- Where the job is to be performed (customer site, facility, equipment ID)
- When it should be done (scheduled date and deadline)
- Resources required (tools, spare parts, documentation)
- Priority level and status (eg scheduled, in progress, completed)
Work orders ensure that everyone involved in service delivery has access to the information they need to execute the task correctly and on time.
Common Types of Work Orders
| Work Order Type |
Description |
| Preventive Maintenance |
Scheduled tasks to avoid equipment failure |
| Corrective Maintenance |
Fixes for unexpected breakdowns |
| Inspection |
Routine checks for compliance, safety, or functionality |
| Installation |
Setting up new equipment or systems |
| Service Request |
Customer-submitted requests for specific issues or upgrades |
How FSM Software Automates Work Orders
Modern FSM platforms streamline the entire work order lifecycle, from creation to closure. Here’s how:
- Auto-Generation: Work orders are automatically created based on service requests, preventive maintenance schedules, IoT-triggered asset conditions, and SLA thresholds or contract terms.
- Smart Assignment: The system assigns the right technician based on skills, availability, and location.
- Real-Time Communication: Technicians receive mobile notifications with job details, updates, and checklists.
- Live Tracking: Managers can monitor progress, reassign tasks, or add notes as needed.
- Integrated Records: Completed work orders are logged automatically, linking to asset history, invoices, and reports.
Why Work Order Automation Matters
Automating work orders leads to:
- Faster response times
- Fewer manual errors
- Better technician productivity
- Accurate compliance tracking
- Improved customer satisfaction
Conclusion
Work orders are the backbone of service delivery in maintenance and field operations. By automating work order creation and execution, FSM solutions simplify task management, improve resource allocation, and help teams stay on top of every job.
FieldEx, for instance, helps businesses streamline this process with intelligent work order generation, smart technician dispatching, and full lifecycle tracking – making service delivery more efficient and accountable from start to finish.
Related reads:
What is a Work Order? How to Create and Manage Work Orders
How to Plan and Schedule Maintenance Work Orders
.png)
