Installed 2012. Still running on the original parts.

The core team behind FieldEx has worked together since 2012. We build field service and maintenance software for teams that look after equipment, with customers in 16 countries.

FieldEx Team Collage

We built FieldEx so this chat never has to happen again.

For years we watched field teams run their work through group chats, spreadsheets and paper job cards. Machine history stayed in one person's head, and when that person left, the history left with them.

The software that existed was built for large enterprises, or came bundled with an ERP. It cost a lot, took months to set up, and technicians went back to the group chat.

FieldEx keeps jobs, scheduling, planned maintenance, every machine's history, spare parts and compliance records in one place, on the phone and on the desk. When someone asks for proof, it takes seconds. Nobody has to scroll.

The one rule we have kept since day one

A five-person team should find FieldEx as easy to use as a 700-person team does.

9:41
Service Team (North)Dan, Marco, Priya, Tom, +16
Today
Dan (Ops)Who did the Riverside job yesterday? Client wants the report9:02
MarcoWhich Riverside job9:14
Dan (Ops)The chiller9:14
MarcoThere are 3 chillers at Riverside9:15
PriyaI think Tom did it9:21
Dan (Ops)Priya, Tom left in March9:22
MarcoThis one?9:40
That's a ceiling9:41 ✓✓
Message
Not a real chat. Also, every real chat.
9:41
Service Team (Central)Kenny, Ravi, Siti, Ahmad, +19
Today
Kenny (Ops)Who did the Bangsar job yesterday? Client is asking for the report9:02
RaviWhich Bangsar9:14
Kenny (Ops)The aircon one9:14
RaviGot 3 aircon jobs in Bangsar9:15
SitiI think Ahmad9:21
Kenny (Ops)Siti, Ahmad resigned already9:22
RaviThis one?9:40
That's a ceiling9:41 ✓✓
Message
Not a real chat. Also, every real chat.

We ask customers to keep a full history for every machine. Fair is fair.

So here is ours, failed checks included.

FieldEx
Service report
In progress since 2012
Customer
FieldEx (the company)
Asset
The FieldEx team, AST-000001
Site
Singapore and Malaysia
Installed
2012
Reported issue
Field teams running their work on group chats, spreadsheets and paper job cards.

Work performed

2012

Core team starts working together

Most of the people who run FieldEx today, in one office.

Installation
2018

Lunch at the restaurant downstairs

Over lunch, we compared notes on the field teams we knew. Most ran their work on group chats, spreadsheets and paper job cards, and lost jobs, photos and history along the way.

Follow-up job created: build something better.

Inspection
2018

TealBox goes live

Our first product. Small, useful, slightly odd name.

Installation
2019

TealBox becomes Custella

More features, new name. Opinions on the name are still divided.

Upgrade
2020

Covid

Offices closed. Field work did not, and neither did we.

Status: repaired. Still running.

Breakdown
2023

Custella becomes FieldEx

Field service and maintenance in one platform. Name settled.

Upgrade
Today

Customers in 16 countries

Hundreds of thousands of job orders closed. Same core team.

Open

Inspection checklist

Core team still in place since 2012

Pass

Easy enough for a five-person team

Pass

Still easy for a 700-person team

Pass

Survived Covid

Pass

Kept its original product name

Fail
Next service due
Yours, if you want it.
Book a Demo
Still Running

The people you will talk to

Not a stock photo among them. We checked.

Two of these four started here as interns. They now run product and technology. Be nice to our interns. History suggests one of them will be running something.

Andrew Thomas, Founder & Managing Director of FieldEx
Founder

Andrew Thomas

Founder and Managing Director

Andrew founded FieldEx after a career in telecommunications infrastructure, with roles at AT&T, Lucent Technologies, Alan Dick & Company (Malaysia & Brunei) and Lava Protocols. Working alongside field and network teams, he saw how much critical work still ran on paper and phone calls, and FieldEx is built on that experience.

Today he leads the company's strategy and works directly with customers on their largest deployments. He still leads Alan Dick & Company, whose Brunei teams run on FieldEx. So he is also a customer, and complains like one.

Off the clock: Andrew's big dream is making a difference through education. It's the project closest to his heart, and knowing Andrew, it won't stay a dream for long.

LinkedIn
Hari Prashanth, Chief Product & Technology Officer at FieldEx
Joined as an intern

Hari Prashanth

Chief Product and Technology Officer

Hari has sat in almost every seat at FieldEx. He joined as an intern, became a developer, then technical manager, and rose to lead the company's technology within a few years. He works directly with customers to shape their solutions, then breaks the work into pieces the team can build, so the product keeps moving without losing its technical strength. Along the way he has built the engineering team around him, bringing in seasoned specialists as the product grew from TealBox to Custella to the FieldEx it is today.

Off the clock: Hari volunteers as a coach for underprivileged children, helping them build self-confidence and self-esteem, and nudging them a few steps closer to a better life.

LinkedIn
Nathan Burriston, Product Director at FieldEx
Joined as an intern

Nathan Burriston

Product Director

Nathan leads product at FieldEx. A software engineer by training, he joined as an intern, moved into frontend development and has grown with the platform ever since. Years spent building the screens technicians use every day are why FieldEx is designed around the person holding the phone, not just the manager at the desk.

Off the clock: Nathan enjoys writing children's books, playing chess, and spending time with family. He's the tallest person in the office and will insist London is red, which Mithran would dispute.

LinkedIn
Mithran Balakrishnan, Sales & Commercial Director at FieldEx
Probably your first call

Mithran Balakrishnan

Sales & Commercial Director

Mithran leads everyone at FieldEx who works directly with customers: marketing, sales, pre-sales, onboarding, support and customer success. That makes his team the first to hear what customers need, and that feedback has shaped FieldEx from day one to where it is today.

Off the clock: Mithran acts on stage and in the occasional TV production, and is a football fan who'll happily tell you London is blue.

LinkedIn

Let's chat. Coffee's on us.

If you're in Petaling Jaya, visit the team. Everywhere else, we do the same thing on a video call, minus the coffee.

Singapore

Headquarters, Fieldex Pte. Ltd.

10 Bukit Batok Crescent, #10-05B
The Spire
Singapore 658079

Petaling Jaya, Malaysia

Operations, Fieldex Sdn. Bhd.

D-12-2, 1st Floor, Plaza Glomac
Jalan SS 7/19, SS7
47301 Petaling Jaya, Selangor

Everywhere else

Customers in 16 countries

Demos, setup and training online. Your technicians use the app in English, Bahasa Malaysia, Chinese, Spanish, and German.

Next scheduled job: yours, if you want it.

Book a demo

fieldex

Where we fit