As a leader in Australia's healthcare sector, Hills Health Solutions has built a reputation for delivering cutting-edge nurse call systems and patient engagement technology. Serving over 17,000 hospital-grade TVs across 86 hospital sites, Hills continues to innovate and adapt to meet the evolving needs of the healthcare industry.
However, as the company grew, so did the complexity of managing customer demand and internal workflows. To stay ahead, Hills realized the need for an integrated solution that would streamline operations, enhance real-time visibility and improve team efficiency.
And that’s where FieldEx stepped in. By seamlessly integrating critical data and automating key processes, Hills is now able to operate more efficiently, deliver timely customer updates and maintain its commitment to excellence in patient care.
FieldEx serves as an all-in-one platform that consolidates various data streams, such as job orders, inventory, reports, invoices, forms, customer feedback and metrics, onto a single dashboard. This centralized approach facilitates easy access to accurate data, efficient workflow organization, and optimized resource allocation, helping you turn up efficiency and productivity while building and enhancing customer relationships.
“FieldEx was quick to grasp Hills’s operations model and ensure that the platform met our needs in a short duration, particularly the requirement to provide a dashboard view of current and completed jobs by hospital sites. These dashboards displayed on televisions in our offices have provided visibility on the jobs received and resolved across different states and hospitals and this has been tremendously valuable for us in restrategizing resource planning.”
Transition to digitalization with the FieldEx all-in-one platform. Digital documents offer enhanced manageability, searchability and shareability compared to physical paper, resulting in improved workflow efficiency and faster access to information. This shift also reduces expenses related to purchasing, storing and managing paper documents, while minimizing environmental impact.
FieldEx efficiently creates workflows, checklists, job orders and inventory reports, enhancing efficiency and precision. Automation facilitates instant data collection and analysis, enabling quicker responses to customers and stakeholders while minimizing the risk of errors or non-compliance. Ultimately, these empower companies to make informed, data-driven decisions for overall business success.
FieldEx offers instant access to real-time data, providing immediate visibility into your operations, including job progress updates, team locations, inventory movements and stock levels. Real-time data also offers valuable insights into performance metrics, enabling prompt responses to customer inquiries or complaints. In essence, leveraging real-time insights enhances performance, elevates customer experience and fosters competitive advantage.
“FieldEx has enabled us to collect and analyze data from forms, checklists, notes, photos, and digital signatures. We have also empowered our technicians to create and resolve issues via the FieldEx mobile app, which has been a value add to our customers.”
Easily monitor warehouse inventory and check product or part availability. Utilize the 'bin transfers from location/location' feature to move parts and record warehouse transactions. Receive system notifications when inventory levels are low to prevent stock-outs or overstocking.
Smart assignment pairs up the most suitable field agents with specific tasks based on skill sets, availability and proximity. This way, you’ll never lose track of your team.
“It was challenging to know when a technician was headed to or currently present at which hospital, but now the planners have the information at their fingertips to quickly assign work to the best-suited team member.”
The end customer portal empowers customers by providing transparent and up-to-date information, ensuring clarity and transparency. Additionally, this portal automatically sends immediate emails upon job completions, enhancing the overall customer experience and leading to greater customer satisfaction.
FieldEx's all-in-one platform has truly transformed how Hills operates by bringing together job orders, inventory, reports, invoices and forms into one easy-to-use system. This seamless integration has not only improved data accuracy and accessibility but also boosted productivity and made daily operations smoother. By automating tasks like service record creation, data retrieval and report generation, FieldEx has helped Hills move towards a transparent, paperless environment that matches their drive for innovation. On top of that, real-time monitoring and smart task assignments have empowered Hills' teams to respond quickly to customer needs, cut down on errors and make the best use of their resources. With FieldEx, Hills is perfectly positioned to thrive in the ever-changing healthcare landscape, ensuring continued growth and outstanding patient care.
