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The Real Bottleneck: We are deploying green hardware much faster than we can maintain it, creating a massive "maintenance gap".
Here’s a question for you: What’s the single biggest threat to green infrastructure today? Surprisingly, it isn't a lack of hardware or a shortage of funding. In our experience working with operators across the country, it’s the "maintenance gap".
There’s a glaring disparity between the rapid, massive deployment of physical hardware and the maturity of the operations actually required to support it. The physical reality on the ground is stark. The public electric vehicle (EV) charging network is plagued by reliability issues, and broken chargers have become a massive, frustrating barrier to widespread EV adoption. Let’s be honest: nobody wants to roll up to a charging station on 2% battery only to find a 10,000-pound paperweight with a blank screen, right?
To achieve true operational resilience, independent charge point operators (CPOs) need far more than basic digital monitoring. The industry requires a comprehensive operating system for distributed energy resources (DERs) – one that handles the physical execution of maintenance, not just the digital alerts.
Here’s exactly why we believe the energy transition needs a dedicated field service execution layer.
Charge point management system (CPMS) platforms are not enough for EV charger maintenance because they only handle the digital layer – such as billing and diagnostics – and simply cannot manage the complex physical logistics of labor, safety, and parts required to actually fix a broken unit.
Let's define the limits of the current tech stack. Most networks rely heavily on a CPMS. Platforms like ChargePoint, Driivz, and AMPECO are fantastic pieces of software, but they are purpose-built for the digital layer of the charging experience.
However, CPMS platforms are historically poor at field service management (FSM). A system can easily detect that a piece of hardware is busted. It will readily spit out an alert like "Error 404: Connector Lock Failure". But it fundamentally cannot manage the complex real-world logistics of fixing that failure.
This functionality gap is exactly where a specialized FSM execution layer steps in. By integrating with CPMS platforms via API, FieldEx becomes the "boots on the ground" execution engine. The monitoring software triggers the alert; our execution software manages the labor, the physical parts, strict service level agreements (SLAs), and the compliance documentation required to actually close the ticket.
To effectively manage technician dispatch and EV spare parts inventory, operators must deploy an execution-focused software layer that tags technicians by specific certifications and tracks real-time van stock to prevent wasted trips.
Maintaining distributed energy assets requires a completely different approach than centralized power plants. These assets are geographically scattered, often sitting in remote or unmanned locations, and subjected to harsh environmental conditions. (Which, by the way, usually means terrible cell reception for the poor tech trying to sync their phone in a sub-basement.)
To meet NEVI 97% uptime mandates and NFPA safety codes, operators must use field service execution software to automate strict compliance reporting and enforce mandatory safety checklists before a job can be closed.
In the general trades, software adoption is usually driven by business efficiency. In the green infrastructure sector, it’s driven by compliance. In the context of critical infrastructure, downtime is not just a minor inconvenience; it’s a direct regulatory violation and a massive safety hazard.
FieldEx tackles these heavy-duty compliance demands by acting as a built-in compliance engine through its Reporting & Analytics module. Instead of chasing down paperwork at the end of the month, here’s how the software handles the heavy lifting:
To successfully manage mixed energy portfolios containing EV chargers, solar arrays and battery storage, asset managers need a single, unified execution platform – a "Green Umbrella" – that consolidates work orders across diverse hardware brands into one dashboard.
The modern energy asset manager is rarely a specialist in just one technology anymore. Commercial developments, logistics depots, and municipal microgrids are increasingly deploying integrated systems. Commercial and industrial (C&I) solar generation, battery storage, and EV charging infrastructure are all coexisting behind the exact same meter.
This asset convergence creates major "fragmentation pain". Asset managers crave a "single pane of glass" that consolidates work orders across their entire mixed portfolio. Because the technician required to service a high-voltage solar inverter is very often the exact same profile of electrician required to fix a DC fast charger, the workflow simply must be unified.
Robust asset genealogy capable of tracking parent-child relationships down to the module level is no longer optional; it's a necessity for managing these mixed fleets.
The market data is clear. The EV charging station market is forecast to expand from approximately $40 billion to over $230 billion by 2033, with a CAGR exceeding 25%. To support a projected fleet of 27 million EVs, the US alone will see the number of charge points grow nearly tenfold by 2030.
As hardware inevitably commoditizes, the real value in this industry is shifting directly to the O&M and software layers.
Engineers and O&M directors are tired of over-promised, hyped-up tech. They want software that is so reliable, stable, and effective that it becomes virtually invisible. They want "boring but highly reliable software".
At FieldEx, we embrace that identity. We don't disrupt. We maintain. We are the execution layer that ensures the green energy transition actually works out in the real world.
The energy transition doesn't need more hype. It needs execution. Discover how FieldEx unifies technician dispatch, parts inventory, and strict compliance reporting into one highly reliable platform for your green infrastructure. Book a free demo to see exactly how FieldEx works, or simply get in touch. We’re here to help.
CPMS stands for Charge Point Management System. It is the digital software used to manage the customer-facing side of EV chargers, handling things like user authentication, billing, payment processing, and remote diagnostics.
While a CPMS can detect that a charger has a fault (like a broken connector), it isn't built to manage physical logistics. It can't track whether a technician has the right safety certifications, nor can it track physical inventory in a van to ensure the right replacement parts are on site.
NEVI (National Electric Vehicle Infrastructure) is a federal program providing billions in funding for EV charging networks. To keep that funding, operators are legally required to maintain a 97% operational uptime for their chargers, meaning they can only be broken for a very tiny fraction of the year.
FieldEx acts as a compliance engine by using automated work order templates. Whenever a repair happens, the software forces the technician to log specific failure codes and repair timestamps, automatically generating the exact reports required by the government.
EVITP stands for Electric Vehicle Infrastructure Training Program. It is a specialized, high-voltage training and certification program for electricians installing and maintaining EV chargers. FieldEx uses Technician Skill Tagging to ensure only EVITP-certified staff are assigned to these specific jobs.
Many energy assets are located in areas with terrible cellular reception, like underground garages or rural solar farms. Offline sync allows the software to function fully without the internet. Technicians can complete checklists, use parts, and close jobs, and the app will automatically sync all that data back to the cloud the second it finds a signal.
It is the stark disparity between how fast the industry is building and installing new physical hardware (solar panels, chargers, batteries) versus how mature the operations are to actually fix and maintain them. Hardware is outpacing operational readiness.
Driven by the EU Battery Regulation, a Digital Battery Passport is a mandatory digital record for industrial batteries. It tracks a battery’s entire lifecycle from cradle to grave, detailing its unique identifier, chemistry, carbon footprint, and complete maintenance history.
Absolutely. FieldEx is designed as a "Green Umbrella" platform to handle mixed portfolios. It consolidates work orders for Electric Vehicle (EV) chargers, Battery Energy Storage Systems (BESS), and Commercial & Industrial (C&I) Solar into one unified dashboard.
NFPA 855 is a strict standard created by the National Fire Protection Association detailing the installation and safety codes for stationary energy storage systems (like massive lithium-ion batteries). FieldEx uses logic-driven checklists to ensure technicians document mandatory fire hazard and ventilation inspections required by this code.
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