Chubb Malaysia: 50% more jobs completed per day with FieldEx

Growing fast, struggling to see clearly

As Chubb’s operations expanded, managing field teams, scheduling and service levels became harder. Fragmented, manual systems couldn’t keep pace.

• No Real-Time Visibility: Planners waited until the end of the day for technician updates, and technicians couldn’t update task status while on the go. There was also little oversight of equipment movement or past job history.
• Paper and WhatsApp Records: Photos and updates travelled through WhatsApp, and paperwork was easily damaged or lost. That made proof of completion hard to trace, and jobs were revisited when forms or steps were missed.
• Unreliable Timecards: Manual time and overtime tracking was error-prone and hard to verify, which affected payroll accuracy.
• Rigid Scheduling and SLA Pressure: Urgent and same-day tasks were hard to handle without flexible scheduling, and poor tracking led to delays against service-level commitments.
• Scattered Tools and Heavy Reporting: Multiple platforms raised costs and made unified visibility difficult. Weekly reports meant pulling data from several systems by hand.
• Billing Errors and Delays: Paper records and manual steps led to billing errors and delays in invoicing for completed services.

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Before and after FieldEx

How Chubb uses FieldEx

Chubb uses FieldEx to bring its field operations into one platform, with real-time task tracking, enforced procedures and no paperwork.

• Live Visibility and Communication: A central dashboard shows active, pending and completed jobs. In-app chat and automatic status updates keep teams aligned without external messaging, and asset movements can be monitored in real time.
• Paperless Jobs with Proof Built In: Technicians take photos on the job from the mobile app to verify completion. Forms, checklists and reports are digital, and a job can’t be closed until every SOP step is done, with each action logged.
• Automated Time Tracking: Geolocation logging replaces manual input, so work hours and overtime claims are accurate. Timecards and job histories also show how each team is being used.
• Smarter Scheduling and SLA Reminders: Tasks are assigned automatically based on skill, availability and location, and automated alerts help make sure no job slips past its deadline.
• One Platform, Faster Reporting: FieldEx replaces fragmented systems, which improves coordination between departments and reduces costs. Drag-and-drop templates let reports be scheduled or exported in one click.
• Cleaner Billing: Completed jobs, time logs and parts used are recorded in the app, so billing is based on accurate data and goes out sooner.

Chubb uses these FieldEx features: Scheduling & Dispatch, Mobile App & Field Execution, Service Contracts & SLAs and Compliance & Documentation.