Chubb, a leading integrated security company, has built a reputation for delivering innovative solutions across industries like finance, healthcare, retail and more. From the Chubb Alarm Monitoring System safeguarding homes to advanced video surveillance, access control and physical safes, the brand caters to businesses and residences nationwide. With 18 branches and over 300 skilled professionals, Chubb ensures 24/7 security, providing trusted protection and peace of mind.

As Chubb expanded, they struggled with issues like tracking their field teams, managing overtime and keeping up with service agreements. To address these challenges, they turned to FieldEx. Their primary objectives were to gain real-time visibility of job locations, simplify task assignments and enable technicians to easily access and update job information on the go. Additionally, management sought accurate tracking of work hours and team performance through reliable reporting.

Challenges

# 1 – Lack of Real-Time Task Visibility

Planners and supervisors had no real-time insight into technician progress, relying on end-of-day updates to assess task completion.

# 2 – Limited Asset Tracking

Chubb struggled to monitor the movement and utilization of assets, leading to inefficiencies and potential mismanagement.

# 3 – Inefficient Communication

Technicians found it difficult to answer calls or update task statuses while driving or working, causing delays and confusion.

# 4 – No Proof of Job Completion

Job completion details, including attachments and photos, were sent through external platforms like WhatsApp at the end of the day, creating traceability issues.

# 5 – Inaccurate Time and Overtime Tracking

Manual timecards and overtime reports were prone to errors and manipulation, impacting payroll accuracy.

# 6 – Time-Consuming Reporting Processes

Weekly report preparation required significant manual effort, involving multiple systems and tools.

# 7 – Challenges with Task Scheduling

Task scheduling lacked flexibility, making it difficult to accommodate urgent or smaller assignments on the same day.

# 8 – Frequent SLA Breaches

Ineffective tracking mechanisms led to delays in response and resolution times, resulting in penalties for SLA non-compliance.

# 9 – Dependency on Paper-Based Processes

Technicians carried physical paperwork that was often damaged or misplaced, making data retrieval and task management cumbersome.

# 10 – Lack of Unified Systems

Operations were fragmented across multiple platforms, increasing costs and reducing interdepartmental visibility.

# 11 – Incomplete Forms and SOP Adherence

Incomplete forms often required technicians to revisit job sites, wasting time and resources.

# 12 – No Access to Task Histories

Technicians couldn’t review historical task logs, limiting their ability to resolve recurring issues efficiently.

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FieldEx Solutions

￭ Real-Time Task Visibility

• FieldEx provides real-time updates on task status and technician progress, ensuring planners have complete visibility without relying on end-of-day updates.
• A centralized dashboard summarizes all daily activities, including pending and completed tasks, directly on the app homepage.

￭ Comprehensive Asset Tracking

• Bundled asset tracking allows for precise monitoring of asset movements, usage and compliance across operations.

￭ Streamlined Communication

• Real-time location tracking, in-app chat and automated status updates make it easier for technicians to coordinate with teams, even while on the move.

￭ Proof of Job Completion

• Technicians upload mandatory before-and-after photos through FieldEx, providing instant proof of job completion and eliminating delays caused by external platforms like WhatsApp.

￭ Accurate Time Tracking

• Automated geolocation-based tracking ensures precise reporting of work hours and overtime, preventing manual manipulation of records.

￭ Effortless Reporting

• The drag-and-drop report builder simplifies the creation of custom templates for weekly or ad-hoc reports.
• Reports can be generated in one click and scheduled for email distribution, saving time and reducing manual effort.

￭ Optimized Task Scheduling

• Tasks are automatically assigned based on predefined criteria, improving scheduling efficiency and reducing the manual workload.

￭ Proactive SLA Compliance

• Reminders and notifications ensure SLA adherence, allowing teams to address potential breaches early and avoid penalties.

￭ Paperless Operations

• Digital forms and workflows replace paper-based processes, ensuring better data accuracy and instant retrieval of records.

￭ Enforced Compliance and Accountability

• The system prevents task completion until all SOP requirements, such as form submissions, are fulfilled.
• FieldEx automatically logs all task activities and changes, providing a complete history for auditing and accountability.

￭ Technician Utilization and Historical Insights

• Built-in timecards track technician performance, while utilization reports offer detailed insights into productivity.
• Task histories are easily accessible, helping technicians efficiently resolve recurring or related issues.

￭ Unified Operations

• FieldEx consolidates multiple processes into a single platform, reducing operational costs and providing customizable access hierarchies for better interdepartmental visibility.

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Ready for Greater Success

By adopting FieldEx’s comprehensive management platform, Chubb revolutionized its field service operations. Overcoming challenges such as limited visibility, manual reporting errors and inefficient task scheduling, Chubb now enjoys real-time tracking, automated processes and enhanced team efficiency. This transformation has streamlined operations, reduced costs and significantly improved service quality and responsiveness. Ultimately, the partnership with FieldEx has empowered Chubb to optimize their field services, achieve operational excellence and support sustained growth in a competitive landscape.