For Lamarsa Coffee Machine Company, relying on scattered communication channels and disconnected systems was slowing things down – until they switched to FieldEx.
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Lamarsa Coffee Machine Company specializes in the repair and servicing of coffee machines – supporting customers who depend on their equipment to function seamlessly, day in and day out. As service demand increased and their customer base expanded, Lamarsa needed a more structured and scalable way to manage service requests, technician jobs, and maintenance history.
Before FieldEx, service operations were spread across multiple tools and manual processes. This created visibility gaps, slowed response times, and made coordination increasingly difficult as job volumes grew.
As workloads increased, these disconnected processes made it harder for the team to stay organized, efficient and responsive.
“The majority of the information distribution was done via spreadsheets, WhatsApp ... and there was no proper record of what’s coming in and what’s going out.”
– Bryan | After-Sales Specialist Technician, Lamarsa Coffee Machine Company
increase in workload efficiency
time savings in managing field service operations
FieldEx helped Lamarsa bring everything together into one centralized system.
With FieldEx, service requests and job creation now happen within a single platform – making it easier to organize work, assign technicians, and track job progress in seconds. The intuitive search functionality allows the team to quickly retrieve past service requests and complete machine histories, something that was previously difficult and time-consuming.
By eliminating the need to switch between multiple tools, FieldEx enabled Lamarsa to work faster, reduce errors and manage a growing service workload with greater confidence and control.
“After implementing FieldEx, there’s proper information being recorded down and we are able to delegate jobs much easier.”
– Bryan | After-Sales Specialist Technician, Lamarsa Coffee Machine Company
Lamarsa highlighted FieldEx’s extremely fast sync time as a standout feature. Updates made on the web version are instantly reflected on the mobile app, ensuring technicians and office teams always work with the latest information – without delays or manual follow-ups.
FieldEx’s servicing features help Lamarsa organize service packages and receive automated reminders, eliminating the need to manually track schedules using internal calendars.
With complete service records stored in one place, reviewing a machine’s repair and maintenance history is now faster, more accurate, and far more reliable – supporting better diagnostics and clearer customer communication.
“Compared to the previous way, using FieldEx is much more convenient to submit reports. Everything is synced to the system once we complete each job.”
– Venu | Technician, Lamarsa Coffee Machine Company
Since implementing FieldEx, Lamarsa has achieved meaningful, measurable gains across its service operations:
These improvements have helped Lamarsa scale operations without adding complexity – while maintaining service quality and responsiveness.
Today, Lamarsa views FieldEx as a key enabler of growth – helping the team stay organized, scale service capacity, and deliver a more professional customer experience. With better visibility, faster coordination and continuous improvements to the platform, FieldEx supports Lamarsa’s ambition to grow without operational friction.
“If you’re a company looking to improve your operations and scale up, I would definitely recommend FieldEx.”
– Bryan | After-Sales Specialist Technician, Lamarsa Coffee Machine Company
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