The TicketUpdate API allows you to update an existing Ticket. The request body includes subject, description, type, and other relevant information.
| Method |
Endpoint |
| PUT |
{{endpoint}}/api/ext/tickets |
Headers
| Key |
Value |
| Content-Type |
application/json |
| Authorization |
Bearer{{token}} |
Example Request
{
"subject": "Test Ticket created from custella wit site",
"description": "test",
"type": "incident",
"status": "open",
"externalId": "ticketTest123",
"channel": {
"name": "Phone"
},
"ticketOwner": {
"login": "tharindu@lavalabs.net"
},
"ticketStatus": {
"name": "New"
},
"ticketType": {
"name": "Inquiry"
},
"department": {
"name": "Sales"
},
"faultType": {
"name": "Lost"
},
"resoulutionType": {
"name": "sdfsd"
},
"customer": {
"customerExternalId": "ARFA1"
},
"assets": {
"externalId": "efefg"
},
"contact": {
"externalId": "contact1"
},
"duplicateTicket": {
"externalId": "ticketTest"
},
"priority": {
"name": "Urgent"
},
"userGroup": {
"name": "asaS"
},
"site": {
"externalId": "1"
},
"project": {
"externalId": "123"
}
}
Example Response
// 400 Response Code
{
"type": "http://www.jhipster.tech/problem/problem-with-message",
"title": "Internal Server Error",
"status": 500,
"detail": "Ticket not found with ticket external Id : ticketTest123",
"path": "/custella-0.0.1-SNAPSHOT/api/ext/tickets",
"message": "error.http.500"
}
