Get Ticket By ID

// 200 Response Code
{
    "id": 65,
    "subject": "asdfa",
    "description": "sdfad",
    "ticketNo": "65",
    "cancelReason": "asdfa",
    "dueDate": "2023-10-24T07:59:01Z",
    "slaStatus": "VIOLATED",
    "resolution": null,
    "contactName": null,
    "contactEmail": "danura@custella.com",
    "recipientCCEmail": null,
    "contactMobile": null,
    "contactPhone": "1234567890",
    "customerComment": null,
    "rating": null,
    "summaryHoursSinceCreated": "54 day(s) 23 hour(s) 37 min(s)",
    "summaryHoursSinceStatusUpdate": "54 day(s) 23 hour(s) 37 min(s)",
    "summaryHoursSinceAssigned": null,
    "summaryHoursSinceUpdated": "28 day(s) 5 hour(s) 20 min(s)",
    "summaryHoursSinceRequesterLastResponse": null,
    "summaryHoursSinceAssigneeLastResponse": "28 day(s) 5 hour(s) 20 min(s)",
    "summaryHoursSinceLastSlaBreach": "54 day(s) 23 hour(s) 22 min(s)",
    "summaryHoursUntilNextSlaBreach": null,
    "summaryHoursSinceDueDate": "33 day(s) 23 hour(s) 38 min(s)",
    "summaryHoursUntilDueDate": null,
    "externalId": null,
    "statusUpdateDateTime": "2023-10-03T08:00:06Z",
    "customerFeedback": null,
    "assignedDateTime": null,
    "firstResponse": true,
    "lastRequesterResponseTime": null,
    "lastAssigneeResponseTime": "2023-10-30T02:16:32Z",
    "autoCloseDateTime": null,
    "cancel": null,
    "escalated": null,
    "channel": {
        "createdBy": "System",
        "createdDate": "2023-04-30T23:25:44Z",
        "lastModifiedBy": null,
        "lastModifiedDate": null,
        "id": 2,
        "name": "Email",
        "isDefault": null,
        "active": true,
        "label": null,
        "order": null,
        "systemValue": null,
        "defaultTicketOwner": null
    },
    "ticketOwner": null,
        "createdBy": "system"
        "createdDate": "2023-04-30T23:25:44Z",
        "lastModifiedBy": null,
        "lastModifiedDate": null,
        "id": 2,
        "name": "Open",
        "fieldLabel": "Open",
        "description": null,
        "active": true,
        "order": 2,
        "colorCode": null,
        "systemValue": true,
        "isDefault": null
    },
    "ticketType": {
        "createdBy": "System",
        "createdDate": "2023-04-30T23:25:44Z",
        "lastModifiedBy": null,
        "lastModifiedDate": null,
        "id": 2,
        "name": "Complaint",
        "isDefault": null,
        "active": true,
        "label": null,
        "order": null,
        "systemValue": null
    },
    "priority": {
        "createdBy": "System",
        "createdDate": "2023-04-30T23:25:44Z",
        "lastModifiedBy": null,
        "lastModifiedDate": null,
        "id": 3,
        "name": "Medium",
        "description": null,
        "order": 3,
        "active": true,
        "isDefault": null,
        "label": null,
        "systemValue": null
    },
    "department": {
        "createdBy": "System",
        "createdDate": "2023-04-30T23:25:44Z",
        "lastModifiedBy": null,
        "lastModifiedDate": null,
        "id": 2,
        "name": "Marketing",
        "isDefault": null,
        "active": null,
        "label": null,
        "order": null,
        "systemValue": null
    },
    "faultType": {
        "createdBy": "load.test1@trial.custella.com",
        "createdDate": "2023-05-20T23:13:29Z",
        "lastModifiedBy": "load.test1@trial.custella.com",
        "lastModifiedDate": "2023-05-20T23:13:29Z",
        "id": 1,
        "name": "Ticket Fault 1",
        "description": null,
        "label": null,
        "order": 0,
        "isDefault": false,
        "active": true,
        "systemValue": false
    },
    "resolutionType": {
        "createdBy": "load.test1@trial.custella.com",
        "createdDate": "2023-05-20T23:13:54Z",
        "lastModifiedBy": "load.test1@trial.custella.com",
        "lastModifiedDate": "2023-05-20T23:13:54Z",
        "id": 1,
        "name": "Ticket Resolution 1",
        "description": null,
        "label": null,
        "order": 0,
        "isDefault": false,
        "active": true,
        "systemValue": false
    },
    "customer": {
        "id": 79999,
        "name": "arfan agri bio",
        "email": null,
        "billingCity": null,
        "billingCountry": null,
        "billingPostcode": null,
        "billingState": null,
        "billingStreet": null,
        "shippingCity": null,
        "shippingCountry": null,
        "shippingPostcode": null,
        "shippingState": null,
        "shippingStreet": null,
        "billingLatitude": null,
        "billingLongitude": null,
        "phone": null,
        "geoFence": null,
        "systemUsed": null,
        "isDeleted": "N",
        "customerSfExternalId": null,
        "customerExternalId": null,
        "shippingLatitude": null,
        "shippingLongitude": null,
        "serviceZone": null,
        "categoryType": null,
        "contactPersonName": null,
        "customerReferenceNo": null
    },
    "assets": {
        "createdBy": "load.test1@trial.custella.com",
        "createdDate": "2023-05-08T09:10:47Z",
        "lastModifiedBy": "load.test1@trial.custella.com",
        "lastModifiedDate": "2023-11-02T07:56:40Z",
        "id": 1,
        "name": "sa test",
        "runningNo": "sa test 000001",
        "description": null,
        "warrantyStartDate": null,
        "warrantyEndDate": null,
        "installationDate": null,
        "notes": null,
        "brand": null,
        "status": null,
        "condition": null,
        "serialNo": null,
        "location": null,
        "street": null,
        "city": null,
        "state": null,
        "postCode": null,
        "country": null,
        "latitude": null,
        "longitude": null,
        "majorServiceFreq": null,
        "minorServiceFreq": null,
        "nextMaintenanceDate": null,
        "nextMaintenanceType": null,
        "maintenanceStatus": "OVERDUE",
        "equipmentNumber": null,
        "equipmentMeterReading": 12,
        "manufacturer": null,
        "manufactureYear": null,
        "engineModel": null,
        "engineNumber": null,
        "model": null,
        "equipmentType": null,
        "acquisitionDate": null,
        "externalId": null,
        "assetsCode": null,
        "engineMake": null,
        "engineNumber2": null,
        "serviceZone": null,
        "jsonField": "{}",
        "placeId": null,
        "product": null,
        "customer": null,
        "building": null,
        "stockHistoryData": [],
        "floor": null,
        "room": null,
        "assetsType": {
            "createdBy": "system",
            "createdDate": "2023-04-30T23:25:44Z",
            "lastModifiedBy": "load.test1@trial.custella.com",
            "lastModifiedDate": "2023-05-08T09:09:57Z",
            "id": 1,
            "name": "Asset",
            "label": null,
            "isDefault": false,
            "active": true,
            "systemValue": false,
            "code": "Asset",
            "order": 1
        },
        "assetsStatus": null,
        "custodian": null,
        "site": null,
        "project": null,
        "attachments": null,
        "currentUser": null,
        "syncFailed": null
    },
    "jobOrders": [],
    "createdByUser": {
        "id": 1,
        "firstName": "Test",
        "lastName": "User MS 123",
        "fullName": "Test User MS 123",
        "email": "preeti@fieldex.com",
        "imageUrl": null,
        "phone": "1137240378",
        "locationLattitude": 6.9450097,
        "locationLongitude": 80.77572,
        "skillDescription": null,
        "maxShiftHourType": "DAY",
        "maxShiftHousrsPerDay": 8.0,
        "shiftWorking": 0,
        "userType": null,
        "login": "load.test1@trial.custella.com",
        "timezone": "Asia/Kuala_Lumpur",
        "userDomain": null,
        "notifyManager": null,
        "employeeNo": null,
        "status": "ACTIVE",
        "online": false
    },
    "lastModifiedByUser": {
        "id": 1,
        "firstName": "Test",
        "lastName": "User MS 123",
        "fullName": "Test User MS 123",
        "email": "preeti@fieldex.com",
        "imageUrl": null,
        "phone": "1137240378",
        "locationLattitude": 6.9450097,
        "locationLongitude": 80.77572,
        "skillDescription": null,
        "maxShiftHourType": "DAY",
        "maxShiftHousrsPerDay": 8.0,
        "shiftWorking": 0,
        "userType": null,
        "login": "load.test1@trial.custella.com",
        "timezone": "Asia/Kuala_Lumpur",
        "userDomain": null,
        "notifyManager": null,
        "employeeNo": null,
        "status": "ACTIVE",
        "online": false
    },
    "createdDate": "2023-10-03T08:00:06Z",
    "lastModifiedDate": "2023-10-30T02:16:32Z",
    "contact": {
        "id": 8160,
        "title": "Mr.",
        "fullName": "Mushfique contact 79999",
        "email": "danura@custella.com",
        "phone": "1234567890",
        "type": "PUBLIC",
        "designation": "CEO",
        "enableCustomerPortal": true,
        "createdByUser": null,
        "modifiedByUser": null,
        "createdDate": "2023-09-07T04:32:01Z",
        "lastModifiedDate": "2023-09-07T04:32:01Z"
    },
    "duplicateTicket": null,
    "attachmentList": [
        {
            "createdBy": "load.test1@trial.custella.com",
            "createdDate": "2023-10-30T02:16:30Z",
            "lastModifiedBy": "load.test1@trial.custella.com",
            "lastModifiedDate": "2023-10-30T02:16:30Z",
            "id": 438,
            "fileName": "link-icon.svg",
            "content": null,
            "contentContentType": "image/svg+xml",
            "fileType": null,
            "parentId": 65,
            "parentType": "TICKET_ATTACHMENT",
            "attachmentUrl": "https://s3.us-west-2.amazonaws.com/dev-springapp/custella_41/user_1/1698632190196-link-icon.svg",
            "signedBy": null,
            "title": null,
            "email": null,
            "contactNo": null,
            "createdByUser": null,
            "modifiedByUser": null
        }
    ],
    "firstJobOrder": null,
    "createdBy": "load.test1@trial.custella.com",
    "lastModifiedBy": "load.test1@trial.custella.com",
    "violatingSoonSla": {
        "slaStatus": null,
        "startDateTime": null,
        "estimatedEndTime": null,
        "endDateTime": null,
        "atRiskDateTime": null
    },
    "assigneeFirstResponseTime": "2023-10-30T02:16:32Z",
    "customerAsset": false,
    "userGroup": {
        "createdBy": "load.test1@trial.custella.com",
        "createdDate": "2023-05-16T15:12:32Z",
        "lastModifiedBy": "load.test1@trial.custella.com",
        "lastModifiedDate": "2023-05-16T15:12:32Z",
        "id": 7,
        "name": "Help desk 1",
        "active": true,
        "user": {
            "createdBy": "Test",
            "createdDate": "2023-04-30T23:25:44Z",
            "lastModifiedBy": "load.test1@trial.custella.com",
            "lastModifiedDate": "2023-11-22T04:33:11Z",
            "id": 1,
            "login": "load.test1@trial.custella.com",
            "firstName": "Test",
            "lastName": "User MS 123",
            "email": "preeti@fieldex.com",
            "activated": true,
            "status": "ACTIVE",
            "emailNotifications": false,
            "smsNotifications": false,
            "firstTimeLogin": false,
            "isOnline": false,
            "phone": "1137240378",
            "calendarStatus": null,
            "langKey": "en",
            "imageUrl": null,
            "resetDate": "2023-05-02T00:00:00Z",
            "dateOfBirth": null,
            "joiningDate": null,
            "position": null,
            "location": null,
            "locationLattitude": 6.9450097,
            "locationLongitude": 80.77572,
            "gender": null,
            "skill": "GENERAL",
            "timezone": "Asia/Kuala_Lumpur",
            "buffer": 15.0,
            "alertForTaskTime": 10.0,
            "isTaskAlert": false,
            "startBuffer": 15.0,
            "endBuffer": 15.0,
            "maxShiftHousrsPerDay": 8.0,
            "shiftWorking": 0,
            "saleforceAccessToken": null,
            "saleforceRefreshToken": null,
            "saleforceInstanceId": null,
            "dateFormatString": "dd-MM-yyyy",
            "isUserStateActive": null,
            "defaultDashboard": "Pending Job Order",
            "employeeNo": null,
            "authorityString": manage_billing,inventory_deletefeature,productivity_updatefeature,scheduled_maintenance_updatefeature,drivers_deletefeature,assets_contracts_updatefeature,visit_createfeature,assets_createfeature,drivers_updatefeature,scheduled_maintenance_deletefeature,reports_updatefeature,overtime_createfeature,teams_updatefeature,job_order_deletefeature,products_createfeature,vehicles_deletefeature,delivery_orders_createfeature,products_readfeature,manage_geo_fence,tickets_deletefeature,tasks_deletefeature,manage_announcement,assets_tracking_readfeature,packages_createfeature,inventory_updatefeature,assets_contracts_deletefeature,manage_import_export,sales_order_createfeature,delivery_orders_readfeature,planning_hub_deletefeature,drivers_readfeature,customers_readfeature,site_readfeature,attendance_createfeature,reports_createfeature,manage_users,manage_access,pmv_deletefeature,assets_tracking_createfeature,machine_specialist_updatefeature,shifts_createfeature,planning_hub_createfeature,customer_payment_deletefeature,manage_tickets,job_order_readfeature,overtime_readfeature,visit_updatefeature,productivity_deletefeature,customer_purchase_history_createfeature,project_createfeature,customer_payment_updatefeature,teams_deletefeature,vehicles_createfeature,customers_createfeature,pmv_readfeature,reports_readfeature,manage_notification,vehicles_readfeature,machine_specialist_deletefeature,tasks_createfeature,manage_licenses,job_order_updatefeature,delivery_orders_deletefeature,pmv_updatefeature,manage_org_detail,tickets_updatefeature,site_updatefeature,visit_deletefeature,delivery_orders_updatefeature,site_deletefeature,attendance_readfeature,customer_purchase_history_readfeature,sales_order_updatefeature,scheduled_maintenance_readfeature,packages_deletefeature,drivers_createfeature,products_updatefeature,teams_readfeature,assets_tracking_updatefeature,fleet_setup,tickets_readfeature,assets_readfeature,inventory_readfeature,products_deletefeature,sales_order_deletefeature,packages_updatefeature,assets_contracts_readfeature,manage_inventory,machine_specialist_readfeature,packages_readfeature,assets_deletefeature,productivity_createfeature,inventory_createfeature,productivity_readfeature,tasks_updatefeature,assets_tracking_deletefeature,shifts_deletefeature,vehicles_updatefeature,manage_workflow,customer_payment_createfeature,sales_order_readfeature,customer_purchase_history_updatefeature,project_updatefeature,tasks_readfeature,customers_updatefeature,assets_updatefeature,attendance_deletefeature,customer_payment_readfeature,attendance_updatefeature,overtime_updatefeature,shifts_updatefeature,machine_specialist_createfeature,teams_createfeature,customer_purchase_history_deletefeature,planning_hub_updatefeature,overtime_deletefeature,customers_deletefeature,manage_hierarchy,project_deletefeature,scheduled_maintenance_createfeature,visit_readfeature,assets_contracts_createfeature,job_order_createfeature,planning_hub_readfeature,reports_deletefeature,shifts_readfeature,tickets_createfeature,pmv_createfeature,manage_modules,project_readfeature,site_createfeature",
            "offlineEnable": true,
            "roleId": null,
            "roleName": null,
            "profileId": null,
            "profileName": null,
            "superVisor": null,
            "geoFence": null,
            "userType": null,
            "defaultDepot": null,
            "tenantId": 41,
            "passwordText": null,
            "allDays": false,
            "maxShiftHousrType": "DAY",
            "myFullName": "Test User MS 123",
            "online": false,
            "fullName": "Test User MS 123"
        },
        "lastUser": null,
        "type": "Ticket",
        "users": null,
        "createdByUser": null,
        "modifiedByUser": null
    },
    "ticketCompletedDateTime": null,
    "ticketOpenedDateTime": "2023-10-03T07:59:02Z",
    "site": null,
    "project": null
}